Empower Yourself!: A Take-charge Assistant Book

A guide to becoming an empowered assistant. Using-real world experiences, this book aims to help assistants and other support personnel establish themselves as capable, respected professionals and gain the power to get things done.

A guide to becoming an empowered assistant. Using real world experiences this book aims to help assistants and other support personnel establish themselves as capable, repected professionals and gain the power to get things done. It aims to show secretaries how to enhance their employability in an era when secretarial duties are becoming increasingly obsolete due to technological advances and downsized workplaces.

Acknowledgments		vii
Introduction		1	(2)
1 Establishing Authority		3	(20)
Changing Times, Changing Styles		3	(3)
Using the 5-In Model		6	(5)
Handling Difficult Situations		11	(5)
Developing a Can-Do Attitude		16	(2)
Assuming Leadership		18	(2)
Tips From: Lucy A. Mastri, Sabina C. Borchers, and Wendy A. Young, Eastman Kodak Company		20	(3)
2 Organizing the Work		23	(21)
Analyzing Tasks		23	(3)
Developing Teamwork		26	(2)
Establishing Partnerships		28	(2)
Solving Problems Effectively		30	(6)
Making Good Decisions		36	(6)
Tips From: Beth Hood, Lockheed Martin Corporation		42	(2)
3 Communicating		44	(25)
Using Persuasive Techniques		44	(2)
Writing Letters and Memos in Just Five Minutes		46	(2)
Editing		48	(1)
Conducting and Participating in Effective Meetings		49	(3)
Selecting a Style		52	(3)
Addressing Groups, Small and Large		55	(3)
Projecting Telephone Professionalism		58	(5)
Ensuring That Follow-Up Occurs		63	(4)
Tips From: Gerri Coleman, Sculley Associates, Inc.		67	(2)
4 Maintaining Composure		69	(27)
Handling Information Overload		69	(3)
Using Nonverbal Language, Paralanguage, and Object Language		72	(4)
Thinking on Your Feet		76	(3)
Managing Stress, Time, Energy, and Priorities		79	(9)
Handling Conflicts with Confidence		88	(5)
Tips From: Annette Worth and Mary Joe Holloway, National Training Systems		93	(3)
5 Grounding Yourself Against Future Shock		96	(21)
Developing the Requisite Skills		96	(3)
Gaining Visibility and Influence		99	(6)
Networking		105	(2)
Welcoming Change		107	(3)
Benchmarking		110	(4)
Tips From: Terrance Keys, Monroe Community College		114	(3)
In Conclusion		117	(4)
Bibliography		121	(2)
Index		123