E-raamat: Managing Complexity and Creating Innovation through Design

Edited by (Stanford University, USA), Edited by (University of Lapland, Finland)
  • Formaat: 210 pages, 30 Line drawings, black and white; 19 Halftones, black and white; 1 Tables, black and white; 50 Illustrations, black and white
  • Ilmumisaeg: 18-Apr-2019
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9780429663345
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  • Raamatukogudele
  • Formaat: 210 pages, 30 Line drawings, black and white; 19 Halftones, black and white; 1 Tables, black and white; 50 Illustrations, black and white
  • Ilmumisaeg: 18-Apr-2019
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9780429663345

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Coping with complexities is an everyday reality for private, public and third sectors that face intricate, overlapping, obscuring and ever-changing challenges. Developments in technology and systems of value creation are driving a new need to understand, facilitate and manage complexity.

The book proposes design and design research as a solution to respond to the complexities associated with the intensifying and rapid changes in societies, technological fields and environments. A four-step design process for managing complexities is introduced in the four parts of this book, spanning from design research in the field to practice-based contexts. This publication collates high-level research and the latest scholarship on this topic, while many of the case studies described herein draw on rich experiences and applications in practice.

The ways designers work to overcome complexities through design, and the methods and frameworks presented in the chapters, provide critical insights and form an important scholarly contribution in this subject area.

List of figures
x
List of contributors
xiii
Introduction: Managing Complexity and Creating Innovation through Design 1(12)
Satu Miettinen
Melanie Sarantou
PART I Managing complexities in research and in the field
13(52)
Step 1 Understanding the context
13(1)
Introduction
13(2)
1 Digital storytelling: designing, developing and delivering with diverse communities
15(10)
Hilary Davis
Jenny Waycott
Max Schleser
2 In and out of place: correspondence as a means to understand and redesign complexity
25(11)
Paul Wilson
Essi Kuure
Shilumbe Cmuvuno-Kuria
3 Engaging ethics of care in socially responsible design and in research projects with Indigenous communities
36(11)
Mari Makiranta
Outi Ylitapio-Mantyla
4 Designing dialogues for complexities with marginalised youth: processes and tools
47(18)
Tang Tang
Shilumbe Chivuno-Kuria
Fahrizio Pier Andrei
Silvia Remotti
PART II Managing complexities with users
65(50)
Step 2 Creating insights
65(1)
Introduction
65(2)
5 User-centric design and field trial evaluation of technology in the wild
67(12)
Jonna Hakkila
Keith Cheverst
6 Designing with artificial intelligence: AI assistants as a gateway to complex service ecosystems
79(10)
Titta Jyklas
Alexander Borek
7 Touchscreens as the de facto interface to complex systems
89(11)
Ashley Colley
Niels Henze
Mohamed Khamis
8 Green design as service design
100(15)
Mirja Kalviainen
PART III Managing industrial, technological and digital complexities in the real world
115(50)
Step 3 Creating concepts and innovation
115(1)
Introduction
115(2)
9 Transforming systems engineering design for accelerated industrial innovation
117(14)
Yang-Yang Zhao
10 The significance of value-in-experience in the age of digitalisation
131(10)
Jana Kukk
Anu Leppiman
11 Open data as new commons: design strategies to support the creation of communities and practices around a new shared resource
141(13)
Nicola Morelli
Amalia De Gotzen
Luca Simeone
12 Design in practice at the University of California, Berkeley
154(11)
Bernadette Geuy
Rachel Hollowgrass
Titta Jylkas
PART IV Managing complexities for social change
165(1)
Step 4 Initiating transformation
165(1)
Introduction
165(2)
13 New front to fight marginalisation: designing within the third sector
167(11)
Claudia Garduno Garcia
14 A new way to vote: creating digital political awareness through the interactive referendum hub
178(12)
Hong Li
Xiaochuan Zhang
15 From citizens to community: the complexity in the context and the transformation and the challenges of modernising Chilean services
190(16)
Katherine Mollenhauer
Mariluz Soto
Index 206
Satu Miettinen is a professor in service design at the University of Lapland and the dean of the Faculty of Art and Design. Her research interests span the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods. Melanie Sarantou is a post-doctorate researcher at the University of Lapland. She investigates how arts and narrative practices impact marginalised communities in various global locations. She is part of the Service Design Research Group, investigating marginality, empathy and improvisation.