Part I: Foundations
1. Introduction to Oracle Digital Assistant Part II: Design and User Experience2. Designing a Conversational User Experience3. Use Case Part III: Implementing Your Digital Assistant4. Where Design and Implementation Meet5. Going Through the Implementation Details Part IV: Enhancing Your Digital Assistant6. Exposing Your Assistant Over Multiple Channels7. Supporting Multiple Languages in Your Digital Assistant8. Using Webview Component9. Building FAQs Into Your Digital Assistant Part V: Advanced Topics10. Extending Your Digital Assistant with Custom Components
11. Adding Speech and Sentiment to Your Digital Assistant
Luc Bors is Partner and Technical Director at eProseed, and member of the global eProseed CTO Office. He has over 20 years of experience in IT. He is a Certified Specialist in Oracle ADF, Oracle MAF, Oracle MCS, and Oracle JET. He is very interested in new technologies such as Chatbots, Digital Assistants, and IoT. Luc was promoted to Oracle ACE Director in 2015 because of his experience and knowledge, and for his willingness to share with the community. In 2017 he was among the first to become an Oracle Developer Champion. He is the author of the book Oracle Mobile Application Framework Developer Guide, a speaker at international conferences, and regularly publishes articles on his blog and in several printed and digital magazines. Ardhendu Samajdwer is Senior R&D Architect and UI consultant at eProseed. He has more than eleven years of experience in the IT industry, with more than eight of those years focused on Oracle technologies. He hails from a Java, Oracle ADF, and WebCenter background. He has been part of numerous projects involving migration and implementation of enterprise-level applications. With a primary focus on UI development activities, he is always keen to learn and explore new technologies such as digital assistants. Mascha van Oosterhout is an industrial design graduate from the Faculty of Human Factors & Design at Delft University of Technology in The Netherlands. She has been a user experience design (UXD) consultant for more than 20 years. She has worked in both private sector companies and public sector organizations, and in support of start-up initiatives. Mascha is experienced in designing, reviewing, and testing graphically clear and user-friendly interfaces. She has passion for putting the end-user first and foremost. She gathers user requirements, then specifies interaction design by means of wireframes and graphical layouts. Recently she has increased focus on chatbot dialogs because she is convinced that, in many contexts, conversations are a more natural way to interact than through a graphical interface. She is an expert in user research techniques such as persona modeling, formulating user scenarios, interviewing stakeholders, doing cart sorting research, and usability testing.