1. Introduction
2. Consumer ADR in the EU
3. Consumer ADR in the UK
4. Consumer ADR in Turkey
5. Consumer ADR in Chile
6. Consumer ADR in Georgia
7. Consumer ADR in China
8. Consumer ADR in Romania
9. Consumer ADR in the Kingdom of Saudi Arabia
10. Consumer ADR in South Africa
11. Consumer ADR in India
12. Consumer ADR in Brazil
13. Consumer ADR in Malaysia
14. Consumer ADR in the United Arab Emirates
15. Consumer ADR in Nigeria
16. Consumer ADR in Pakistan
17. Concluding Remarks and The Way Forward
Eda Sahin-Sengül is a senior lecturer in law, Bath Spa University, UK. She received her LLM degree from the University of East Anglia and her PhD from Queen Mary University of London, UK. Her research interests include class actions, competition law and consumer law.
Serkan Kaya is an assistant professor in law, Boaziçi University in Istanbul, Turkey. He received his PhD and LLM degrees from Brunel Law School at Brunel University London, UK. His research interests include civil procedure law, alternative dispute resolution and online dispute resolution.