| Preface |
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xi | |
| About the Author |
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xv | |
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1 | (28) |
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Leadership and Profound Knowledge |
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2 | (5) |
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7 | (3) |
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Leadership, Power, and Followers |
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10 | (4) |
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Leadership and Management |
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14 | (2) |
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16 | (7) |
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23 | (6) |
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2 Understand the Importance of System Interdependencies |
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29 | (26) |
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29 | (1) |
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The Organization as an Open System |
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30 | (3) |
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Processes Are the Culprit, Not the People |
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33 | (5) |
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Coordinating and Controlling Processes |
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38 | (1) |
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38 | (3) |
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41 | (8) |
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49 | (6) |
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3 Understand Why People Behave as They Do |
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55 | (48) |
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55 | (1) |
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Complexity of Human Nature |
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56 | (13) |
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Group and Organizational Dynamics |
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69 | (5) |
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Organizational Setting and Structure |
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74 | (1) |
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Task Complexity and Character |
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75 | (1) |
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Interpersonal Skills and Attributes |
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75 | (2) |
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Group Norms and Cohesiveness |
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77 | (2) |
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79 | (2) |
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Group Interaction Patterns |
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81 | (2) |
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83 | (1) |
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83 | (2) |
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Group Task Accomplishment |
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85 | (1) |
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86 | (1) |
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Conflict, Competition, and Cooperation |
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87 | (10) |
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97 | (6) |
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4 Understand How People Learn, Develop, and Improve |
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103 | (28) |
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103 | (1) |
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104 | (3) |
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107 | (4) |
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Learners Are Not All Alike |
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111 | (5) |
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Growth Comes from Lessons Learned |
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116 | (10) |
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Reinforcing and Sustaining Learning |
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126 | (5) |
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5 Understand the Variability of Work |
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131 | (38) |
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131 | (1) |
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Data Provide a Basis for Decision Making |
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132 | (5) |
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System Ups and Downs Are a Matter of Routine |
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137 | (4) |
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Visualizing Process Variability |
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141 | (7) |
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148 | (5) |
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Interpreting Process Behavior |
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153 | (6) |
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159 | (3) |
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162 | (7) |
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6 Give Meaning, Purpose, and Direction to the Job at Hand |
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169 | (22) |
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169 | (1) |
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Purpose and Why It Is Important |
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170 | (2) |
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172 | (3) |
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The Process and How to Make It Happen |
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175 | (1) |
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176 | (1) |
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176 | (1) |
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177 | (2) |
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Communicating the Purpose |
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179 | (5) |
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Anchoring the Purpose through Constancy of Action |
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184 | (2) |
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Interpreting the Organization's Purpose through Planning |
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186 | (3) |
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Appreciating That the Job at Hand Has Just Begun |
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189 | (2) |
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7 Manage the Dynamics, Interdependencies, and Interactions |
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191 | (46) |
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191 | (1) |
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192 | (4) |
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Create Less Structure and Share Tasks |
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196 | (8) |
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204 | (5) |
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Problem Solve and Make Decisions |
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209 | (8) |
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217 | (5) |
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222 | (6) |
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228 | (3) |
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231 | (6) |
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237 | (8) |
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Choosing the Right Leader Questionnaire |
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237 | (4) |
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241 | (1) |
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242 | (3) |
| References |
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245 | (4) |
| Index |
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249 | |