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Food and Beverage Management 5th New edition [Pehme köide]

  • Formaat: Paperback / softback, 390 pages, kõrgus x laius: 246x189 mm, kaal: 872 g, 47 Halftones, black and white; 44 Tables, black and white; 76 Illustrations, black and white
  • Ilmumisaeg: 22-Mar-2012
  • Kirjastus: Butterworth-Heinemann Ltd
  • ISBN-10: 0080966705
  • ISBN-13: 9780080966700
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  • Pehme köide
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  • Formaat: Paperback / softback, 390 pages, kõrgus x laius: 246x189 mm, kaal: 872 g, 47 Halftones, black and white; 44 Tables, black and white; 76 Illustrations, black and white
  • Ilmumisaeg: 22-Mar-2012
  • Kirjastus: Butterworth-Heinemann Ltd
  • ISBN-10: 0080966705
  • ISBN-13: 9780080966700
Teised raamatud teemal:
The fifth edition of Food and Beverage Management is an excellent teaching text. Not only does it provide a comprehensive overview of the food and beverage industry but it also provides detailed coverage of important operational areas. The chapter on `The menu', which serves as the centerpiece of the book, is particularly pertinent as it supports the notion that the menu is at the heart of any foodservice operation and covers such important topics as menu pricing. The concluding chapter on `Trends and developments' captures the latest issues and forces driving the industry. The accompanying tables and figures, throughout the book, add to the understanding of these important topics. Clayton Barrows, Chair and Professor of Hospitality Management, University of New Hampshire, USA

This has been a recommended text for our hospitality management students for as long as I can remember. Its regular updates have kept it current and in touch with developments in the hospitality industry. This latest edition is no exception and it will remain as required reading for our students. Though an ideal book for first year hospitality degree students, the range and complexity of topics covered means it is also a useful resource for our students across all years of their studies. It is also a useful text at Master's level for students, particularly when their first degree is not hospitality based. Additionally, it is a useful text for both events and tourism students when their studies encompass elements of hospitality. Kevin Fields, Senior Lecturer, Events/Hospitality Management, University of Gloucestershire

This introductory textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of subject areas that encompass the food and beverage market and its five main sectors - fast food and popular catering, hotels and quality restaurants, and functional, industrial, and welfare catering.

It also looks at some of the trends affecting the food and beverage industry covering consumers, the environment, ethical concerns as well asdevelopments in technology.

It is illustrated in full colour and contains end-of-chapter summaries and revision questions to test your knowledge as you progress. Written by authors with many years of industry practice and teaching experience, this book is the ideal guide to the subject for hospitality students and industry practitioners alike.



List of figures
xi
List of tables
xv
Preface to the fifth edition xvii
Preface to the fourth edition xix
Preface to the third edition xxi
Preface to the second edition xxiii
Preface to the first edition xxv
1 Introducing food and beverage management
1(36)
Introduction
1(1)
Size and scope of food and beverage operations
2(9)
Food and beverage management
11(11)
Managing the meal experience
22(13)
Summary
35(1)
Review questions
35(1)
Further reading
35(2)
2 The restaurant sector
37(30)
Introduction
37(1)
Full service restaurants and licensed retail
37(9)
Hotel restaurants and private clubs
46(8)
Fast food
54(10)
Summary
64(1)
Review questions
65(1)
Further reading
65(2)
3 Contract, travel and public sector catering
67(35)
Introduction
67(1)
Contract catering
68(11)
Travel catering
79(16)
Public sector
95(5)
Summary
100(1)
Review questions
100(1)
Further reading
101(1)
4 Developing the concept
102(28)
Introduction
102(1)
The concept
102(4)
Feasibility study
106(4)
The business plan
110(3)
Financing the operation
113(5)
Facility design and layout
118(2)
Summary
120(8)
Review questions
128(1)
Further reading
129(1)
5 The menu: food and beverage
130(32)
Introduction
130(1)
Types of menus
130(4)
Menu offering
134(7)
Menu pricing
141(8)
Menu knowledge
149(3)
Beverage menus/lists
152(5)
Menu merchandising
157(2)
Summary
159(1)
Review questions
160(1)
Further reading
161(1)
6 Food and beverage operations: purchasing and storage
162(22)
Introduction
162(1)
Purchasing
163(2)
The purchasing procedure
165(2)
Price and quality performance
167(1)
The purchasing of foods
168(5)
The purchasing of beverages
173(2)
Receiving of food
175(1)
Storing and issuing food
176(1)
Stocktaking of food
177(1)
Receiving of beverages
178(1)
Storing and issuing of beverages
179(2)
Summary
181(1)
Review questions
182(1)
Further reading
182(2)
7 Food and beverage operations: production and service
184(48)
Introduction
184(7)
Food production methods
191(10)
Beverage production, methods
201(1)
Food and beverage service methods
202(26)
Summary
228(2)
Further reading
230(2)
8 Food and beverage control
232(52)
Introduction
232(1)
The objectives of food and beverage control
233(1)
Special problems of food and beverage control
234(1)
The fundamentals of control
235(3)
The reality of control
238(1)
Setting the budget and break-even analysis
239(8)
Basic, concepts
247(4)
Methods of food control
251(5)
Methods of beverage control
256(4)
EPOS reporting
260(3)
Food and beverage control checklists
263(4)
Revenue control
267(1)
Profit sensitivity analysis and menu engineering
268(3)
Systems of revenue control
271(2)
Computerized systems
273(2)
Forecasting
275(1)
Operations ratios
276(3)
Summary
279(3)
Review questions
282(1)
Further reading
282(2)
9 Staffing issues
284(20)
Introduction
284(1)
Structure of UK labour
284(1)
Recruitment
285(4)
Staff turnover
289(3)
Staff training
292(1)
Legal framework
293(2)
Staff scheduling
295(1)
Supervision and communication
296(4)
Summary
300(2)
Review questions
302(1)
Further reading
302(2)
10 Food and beverage marketing
304(29)
Introduction
304(1)
Marketing
304(15)
Advertising
319(5)
Public relations
324(2)
Merchandising
326(1)
Sales promotion
327(2)
Personal selling and upselling
329(2)
Summary
331(1)
Review questions
331(1)
Further reading
332(1)
11 Managing quality in food and beverage operations
333(24)
What is quality?
333(4)
Why is quality important?
337(1)
Managing quality in food and beverage operations
338(2)
A systematic approach to quality management
340(4)
Developing approaches to quality management
344(5)
Examples of quality management in practice
349(5)
Conclusions
354(1)
Review questions
355(1)
Further reading
355(2)
12 Trends and developments
357(19)
Introduction
357(1)
Consumer trends
357(4)
Environmental trends
361(3)
Ethical trends
364(3)
Technology trends
367(3)
Summary
370(4)
Review questions
374(1)
Further reading
374(2)
Index 376
Senior Lecturer in Hospitality and Tourism Management, Programme Leader MA International Hotel and Restaurant Management, London Metropolitan University