| About the Author |
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xi | |
| About the Technical Reviewer |
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xiii | |
| Acknowledgments |
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xv | |
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Chapter 1 Introduction: Azure Chatbots |
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1 | (30) |
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1 | (7) |
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2 | (3) |
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5 | (3) |
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8 | (2) |
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8 | (1) |
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8 | (1) |
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9 | (1) |
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9 | (1) |
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Artificial Narrow Intelligence |
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9 | (1) |
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Artificial General Intelligence |
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9 | (1) |
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Artificial Superhuman Intelligence |
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10 | (1) |
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Chatbots: An Introduction |
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10 | (5) |
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10 | (3) |
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13 | (2) |
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15 | (3) |
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Building a Chatbot Using Azure Bot Services |
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18 | (11) |
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19 | (4) |
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Creating the Question-and-Answer Service |
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23 | (6) |
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29 | (2) |
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Chapter 2 Deploy Chatbots in Your Business |
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31 | (30) |
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Traditional Business Scenario |
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31 | (3) |
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Managing Ever-changing Customer Expectations |
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32 | (1) |
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Preserve Customer Loyalty |
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33 | (1) |
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Build an Employee Bond for an Effective Customer Experience |
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33 | (1) |
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34 | (1) |
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Rapid Growth of Digital Customers |
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34 | (4) |
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35 | (1) |
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36 | (1) |
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36 | (1) |
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37 | (1) |
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37 | (1) |
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Why Do Businesses Need Chatbots? |
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38 | (4) |
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39 | (1) |
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Address High-volume Queries from Your Customers |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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40 | (1) |
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Create an Interactive Marketing Platform |
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41 | (1) |
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Drive Organizational Efficiency |
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41 | (1) |
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42 | (1) |
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Automate Repetitive Tasks |
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42 | (1) |
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Chatbot Design Considerations |
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42 | (1) |
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WeChat and Facebook: Two Famous Chatbots |
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43 | (2) |
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44 | (1) |
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45 | (1) |
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Businesses Need a Chatbot, Not an App |
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45 | (8) |
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People Want Fewer Mobile Apps |
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46 | (2) |
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Apps Have Become a Tough Business |
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48 | (1) |
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People Use Messengers More Than Other Types of Apps |
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49 | (3) |
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Scale Your Business Using Chatbots |
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52 | (1) |
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Realize Cost-effectiveness |
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52 | (1) |
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Realize Better Marketing and Increased Sales |
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53 | (1) |
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53 | (7) |
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60 | (1) |
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Chapter 3 Design Azure Chatbots |
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61 | (26) |
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Introduction to the Microsoft Bot Framework |
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61 | (2) |
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62 | (1) |
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Creation of Intelligent Bots with Cognitive Services |
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63 | (1) |
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63 | (1) |
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Cognitive Services: Introduction |
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63 | (4) |
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Different Types of Chatbots Using Azure Bot Service |
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67 | (6) |
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67 | (1) |
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68 | (2) |
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70 | (1) |
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71 | (1) |
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72 | (1) |
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73 | (13) |
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Some Factors Do Not Guarantee Bot Success |
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74 | (1) |
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The First Impression of a Chatbot Really Matters |
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75 | (3) |
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78 | (3) |
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81 | (5) |
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86 | (1) |
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Chapter 4 Design Messages in Chatbots |
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87 | (24) |
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Customer Experience: An Introduction |
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87 | (2) |
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Chatbots for a Greater Customer Experience |
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89 | (10) |
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89 | (1) |
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90 | (7) |
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Text and Natural Language Understanding |
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97 | (2) |
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Choosing among Rich User Controls, Text and Natural Language, and Speech |
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99 | (1) |
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Key Chatbot Message Concepts |
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99 | (2) |
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100 | (1) |
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100 | (1) |
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101 | (1) |
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101 | (1) |
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101 | (1) |
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101 | (5) |
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Send a Customized Message |
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102 | (1) |
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Add Media Attachments to Messages |
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103 | (1) |
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Add Rich Card Attachments to Messages |
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103 | (2) |
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Process Events within Rich Cards |
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105 | (1) |
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105 | (1) |
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Add Suggested Actions to Messages |
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106 | (1) |
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Send and Receive Activities |
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107 | (1) |
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Implement Global Message Handlers |
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107 | (3) |
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108 | (1) |
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108 | (2) |
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110 | (1) |
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Chapter 5 Chatbot Integration |
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111 | (36) |
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Integration of a Chatbot with Communication Apps |
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111 | (2) |
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Connect a Chatbot to Cortana |
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113 | (7) |
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Connect a Chatbot to Skype |
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120 | (2) |
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Connect a Chatbot to Telegram Messenger |
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122 | (5) |
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127 | (4) |
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Connect a Chatbot to a Direct Line |
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131 | (4) |
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Connecting a Chatbot to Office 365 E-mail |
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135 | (1) |
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Connecting a Chatbot to Facebook |
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136 | (6) |
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Connect a Chatbot to Facebook Workplace |
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142 | (2) |
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Connect a Chatbot to GroupMe |
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144 | (2) |
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146 | (1) |
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Chapter 6 Business Benefits of Using Chatbots |
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147 | (20) |
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150 | (5) |
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150 | (1) |
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151 | (1) |
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151 | (1) |
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152 | (1) |
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152 | (1) |
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153 | (1) |
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153 | (1) |
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154 | (1) |
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155 | (1) |
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Disadvantages of Chatbots |
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155 | (2) |
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Define Success Metrics for an Azure Chatbot |
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157 | (8) |
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158 | (1) |
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159 | (3) |
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162 | (3) |
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165 | (2) |
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Chapter 7 Create Solutions Using Chatbots |
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167 | (20) |
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Utility Service Providers |
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167 | (2) |
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169 | (1) |
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170 | (1) |
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171 | (1) |
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172 | (1) |
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173 | (1) |
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Designing Solutions Using Azure Chatbots |
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174 | (10) |
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175 | (1) |
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Embed a Chatbot in a Web Site |
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176 | (2) |
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Embed a Chatbot Inside a Mobile App |
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178 | (1) |
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178 | (1) |
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Design Knowledge Chatbots |
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178 | (1) |
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179 | (2) |
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Using Search to Guide a Conversation |
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181 | (2) |
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183 | (1) |
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Transitioning Conversations from Bot to Human |
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184 | (2) |
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184 | (1) |
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184 | (1) |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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186 | (1) |
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Chapter 8 Create Digital Transformation Using Chatbots |
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187 | (18) |
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Building the Customer Experience |
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187 | (13) |
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Digital Transformation: Corporate or Internal Communications Using "Truthbot" |
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188 | (3) |
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How Chatbots Are Improving the State of Healthcare in India |
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191 | (2) |
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Build a Superhuman Human Resource Team Using AI Chatbots |
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193 | (6) |
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The Future of Human Resources |
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199 | (1) |
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The Millennial AI Chatbot Workforce |
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200 | (4) |
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Traditional Workplace of Today |
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201 | (3) |
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204 | (1) |
| Index |
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205 | |
