| Preface |
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1 | (24) |
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1 | (1) |
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2 | (1) |
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1.3 Historical Back Ground of Quality Concept |
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3 | (4) |
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7 | (1) |
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7 | (3) |
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1.6 Methodology of Quality Management |
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10 | (1) |
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1.7 Phases of Quality Revolution |
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10 | (7) |
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1.8 Quality in Manufacturing and Service Sector |
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17 | (3) |
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1.9 Differences Between Conventional and Six Sigma Concept of Quality |
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20 | (5) |
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25 | (22) |
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2.1 Statistical Foundation |
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25 | (1) |
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2.2 Methods of Quality Improvement |
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26 | (2) |
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2.3 Descriptive Statistics |
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28 | (19) |
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3 Statistical Quality Perception |
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47 | (21) |
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3.1 Frequency Distribution |
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47 | (1) |
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3.2 Observed Frequency Distribution |
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47 | (1) |
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3.3 Probability Frequency Distribution |
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47 | (1) |
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3.4 Binomial Distribution |
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48 | (2) |
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50 | (2) |
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52 | (3) |
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3.7 Solved Problems of Binomial Distribution |
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55 | (3) |
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3.8 Solved Problems of Poisson Distribution |
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58 | (4) |
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3.9 Solved Problems of Normal Distribution |
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62 | (6) |
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68 | (20) |
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68 | (1) |
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69 | (2) |
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4.3 Definition of Six Sigma |
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71 | (1) |
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4.4 Benefits of Six Sigma |
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72 | (1) |
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73 | (1) |
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74 | (1) |
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75 | (2) |
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77 | (1) |
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78 | (1) |
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4.10 Six Sigma for Manufacturing and Service |
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79 | (2) |
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81 | (2) |
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4.12 Understanding Six Sigma Organization |
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83 | (1) |
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84 | (4) |
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5 Methodology of Six Sigma |
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88 | (7) |
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88 | (3) |
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5.2 Steps of Implementation of Six Sigma |
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91 | (2) |
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5.3 Selection of Six Sigma Projects |
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93 | (2) |
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95 | (6) |
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95 | (1) |
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95 | (1) |
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96 | (1) |
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6.3 Measurement System Analysis (MSA) |
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96 | (1) |
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97 | (1) |
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6.5 Quality Foundation Deployment (QFD) |
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98 | (1) |
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6.6 Failure Mode Effect Analysis (FMEA) |
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99 | (1) |
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6.7 Design of Experiments (DOE) |
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99 | (2) |
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101 | (5) |
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7.1 Sustenance of Six Sigma |
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101 | (1) |
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102 | (1) |
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103 | (1) |
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7.4 Reinforcement and Control of Six Sigma |
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104 | (2) |
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8 Quality Software Development - Minitab |
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106 | (15) |
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8.1 Six Sigma in Software Development Process |
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106 | (5) |
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8.2 Understanding Minitab |
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111 | (5) |
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8.3 Graphical Analysis of Minitab Plots |
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116 | (5) |
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9 Six Sigma Success Stories |
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121 | (12) |
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9.1 M/s Sudarshan Technologies Inc., Ambattur Industrial Estate, Chennai, India |
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121 | (1) |
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9.2 M/s Mahindra and Mahindra, Kandivili, Mumbai, India |
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122 | (2) |
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9.3 Motorola: The Cradle of Six Sigma, USA |
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124 | (1) |
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9.4 General Electric: The Missionary of Six Sigma, USA |
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125 | (1) |
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9.5 Asea Brown Boveri: First European Company to Succeed with Six Sigma, Sweden |
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126 | (2) |
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9.6 Samsung SDI: A Leader of Six Sigma in East Asia, South Korea |
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128 | (2) |
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9.7 LG Electronics: Success Story with Six Sigma, South Korea |
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130 | (3) |
| Index |
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133 | |
