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E-raamat: Marketing and Mobile Financial Services: A Global Perspective on Digital Banking Consumer Behaviour

Edited by (Jyväskylä University), Edited by (The Inst. of Info. and Comp. Tech., Kazakhstan)
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Mobile financial services (MFS) are of major interest and importance to both researchers and practitioners. The role played by nonbanking actors including telecoms and FinTech firms as well as other participants, such as PayPal and Amazon, in developing and deploying innovative financial and payment services is undeniable. Peer2peer (P2P) payments from nonbank services are becoming increasingly commonplace and will shortly be codified by EC (EU?) regulations requiring banks to provide access to consumer data for third-party app developers and service providers.

Three major mobile financial systems—mobile banking, mobile payments, and branchless banking—currently dominate the electronic retail banking sector. Although interconnected and interrelated, their business models, regulatory frameworks, and target markets are distinct. This book provides a unified perspective on MFS and discusses its evolution, growth, and future, as well as identifying the frameworks, stakeholders, and technologies used in financial information systems in general and MFS in particular.

Academics and researchers in digital and financial marketing will find this book an invaluable resource, as will bank executives, regulators, policy makers, FinTech professionals, and anyone interested in how mobile technology, social media and financial services will increasingly intersect.

List of figures
viii
List of tables
ix
List of contributors
xi
Acknowledgments xvii
PART I Mobile financial services
1(70)
1 Mobile financial services: introduction, definition, and conceptualization
3(24)
Aijaz A. Shaikh
Heikki Karjaluoto
2 Engaging non-active consumers to use mobile financial services: a developed country perspective
27(23)
Hanna Komukainen
Saila Saraniemi
Paulina Ulkuniemi
3 How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty
50(21)
Hannele Haapio
PART II Mobile banking and payment services
71(154)
4 The development of mobile banking services in a large Finnish financial organization
73(19)
Pasi Sajasalo
Tommi Auvinen
Marko Jarvenpaa
Tuomo Taxala
Teppo Sintonen
5 Factors influencing mobile banking continuous use in Sub-Sahara Africa: a study of mobile banking users in Nigeria
92(24)
Dandison C. Ukpabi
Heikki Karjaluoto
Sunday A. Olaleye
Salimat Modupe Abass
6 Mobile payments: where does it come from and what does it lead to?
116(19)
Mia Olsen
7 Drivers of continuous usage: a consumer perspective on mobile payment service ecosystems
135(24)
Robert Ciuchita
Dominik Mahr
Gaby Odekerken-Schroder
Martin Wetzels
8 Stand-alone retail owners' preference on using mobile payment at the point of sales (POS): evidence from a developing country
159(19)
Felix Adamu Nandonde
9 The emergence of Indian mobile payments market: an institutional perspective
178(22)
Sudhanshu Shekhar
Shounak Basak
Bhupesh Manoharan
10 Institutional logics as inhibitors or levers? The case of mobile payments in Finland
200(25)
Mikko Riikkinen
Ilkka Lahteenmaki
Satu Natti
PART III Branchless banking services
225(63)
11 Branchless banking and financial inclusion: agents as facilitators of financial access
227(29)
Olayinka David-West
Immanuel Ovemeso Umukoro
Nkemdilim Iheanachor
12 How is the use of mobile money services transforming lives in Ghana?
256(25)
Aijaz A. Shaikh
Richard Glavee-Geo
Heikki Karjaluoto
Robert Ebo Hinson
13 Mobile financial services: conclusion
281(7)
Aijaz A. Shaikh
Heikki Karjaluoto
Index 288
Aijaz A. Shaikh is a University Lecturer(Marketing) at the University of Jyväskylä, Finland. He has more than 15 years of professional, teaching, and research experience. His research interests include customer behaviour, mobile financial services, shared-economy, social media technologies and their usage.

Heikki Karjaluoto is a Professor of Marketing at the University of Jyväskylä, Finland and the leader of the Digital Marketing Research group. His research interests include customer relationship management, marketing communications, mobile communications, and retail banking.