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E-raamat: Mike Meyers' CompTIA A+ Guide to 802 Managing and Troubleshooting PCs, Fourth Edition (Exam 220-802)

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  • Formaat: 592 pages
  • Ilmumisaeg: 11-Dec-2012
  • Kirjastus: McGraw-Hill Professional
  • Keel: eng
  • ISBN-13: 9780071795951
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Mike Meyers' CompTIA A+ Guide to 802 Managing and Troubleshooting PCs, Fourth Edition (Exam 220-802)Suurem pilt
  • Formaat: 592 pages
  • Ilmumisaeg: 11-Dec-2012
  • Kirjastus: McGraw-Hill Professional
  • Keel: eng
  • ISBN-13: 9780071795951
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Essential Skills for a Successful IT CareerWritten by the leading authority on CompTIA A+ certification and training, this instructive, full-color guide will help you pass CompTIA A+ exam 220-802 andbecome an expert PC technician. Mike Meyers' CompTIA A+ Guide to 802: Managing and Troubleshooting PCs, Fourth Edition is completely up to date with the new CompTIA A+ standards. Inside, you'll find helpful on-the-job tips, end-of-chapter practice questions, and hundreds of photographs and illustrations. End-of-chapter solutions and answers are only available to instructors and are not printed inside the book.

Learn how to:

Troubleshoot CPUs, RAM, BIOS settings, motherboards, power supplies, and other PC componentsImplement and troubleshoot hard drivesInstall, upgrade, maintain, and troubleshoot Windows XP, Windows Vista, and Windows 7Work with the Registry and understand the Windows boot processWork with Ethernet and TCP/IPImplement and troubleshoot wired and wireless networksManage and maintain portable PCsWork with smartphones, tablets, and other mobile devicesTroubleshoot printersSecure PCs and protect them from network threatsWork with virtualization technologies



Electronic content features:

Practice exams for 802 with hundreds of questionsAn "Introduction to CompTIA A+" video by Mike MeyersLinks to Mike's latest favorite shareware and freeware PC tools and utilitiesAdobe Digital Editions ebookfree download (subject to Adobe system requirements)



Each chapter includes:

Learning objectivesPhotographs and illustrationsReal-world examplesTry This! and Cross Check exercisesKey terms highlightedTech Tips, Notes, and WarningsExam TipsEnd-of-chapter quizzes and lab projects
Preface xvii
CompTIA Approved Quality Curriculum xix
Instructor and Student Web Site xxv
Chapter 1 The Path of the PC Tech
1(19)
The Importance of Skill in Managing and Troubleshooting PCs
1(1)
The Importance of CompTIA A+ Certification
2(2)
What Is CompTIA A+ Certification?
2(1)
Who Is CompTIA?
2(1)
The Path to Other Certifications
3(1)
How Do I Become CompTIA A+ Certified?
4(8)
What's the Deal with "No More Lifetime Certification"?
4(1)
The Basic Exam Structure
5(3)
How Do I Take the Exams?
8(1)
How Much Does the Exam Cost?
9(1)
How to Pass the CompTIA A+ Exams
9(3)
Historical/Conceptual
12(8)
Chapter 1 Review
15(5)
Chapter 2 Visible Windows
20(60)
Historical/Conceptual
21(1)
A Brief History of Microsoft Windows
21(3)
Early Windows
22(1)
Modern Windows
23(1)
802
24(10)
Windows XP
24(3)
Windows Vista
27(2)
Windows 7
29(1)
Enter 64-bit Windows
30(4)
The Windows Interface
34(16)
User Interface
34(14)
Hot Keys
48(2)
Operating System Folders
50(4)
System Folder
50(1)
Program and Personal Document Folders
51(3)
Tech Utilities
54(19)
Right-Click
55(1)
Control Panel
55(2)
Device Manager
57(3)
System Tools
60(6)
Command Line
66(1)
Microsoft Management Console
66(2)
Administrative Tools
68(3)
Action Center (Unique to Windows 7)
71(2)
Beyond A+
73(7)
Windows 8
73(1)
Windows Embedded
73(1)
Chapter 2 Review
74(6)
Chapter 3 Troubleshooting Essential Hardware
80(20)
Troubleshooting CPUs
81(2)
Symptoms of Overheating
81(1)
Catastrophic Failure
82(1)
Troubleshooting RAM
83(1)
Testing RAM
84(1)
Troubleshooting the Power-On Self Test (POST)
84(3)
Before and During the Video Test: The Beep Codes
85(1)
Text Errors
85(1)
POST Cards
85(1)
The Boot Process
86(1)
Care and Feeding of BIOS and CMOS
87(3)
Losing CMOS Settings
88(1)
Flashing ROM
89(1)
Troubleshooting Motherboards
90(2)
Symptoms
90(1)
Techniques
91(1)
Options
91(1)
Troubleshooting Power Supplies
92(8)
No Motherboard
93(1)
Switches
93(1)
When Power Supplies Die Slowly
93(1)
Fuses and Fire
94(1)
Chapter 3 Review
95(5)
Chapter 4 Implementing Hard Drives
100(58)
Historical/Conceptual
101(1)
Hard Drive Partitions
101(1)
802
101(1)
Troubleshooting Hard Drive Installation
101(1)
Windows Partitioning
102(7)
Master Boot Record
103(2)
Dynamic Disks
105(1)
GUID Partition Table
106(1)
Other Partition Types
106(1)
When to Partition
107(1)
Partition Naming Problems
108(1)
Hard Drive Formatting
109(10)
File Systems in Windows
110(1)
FAT
110(5)
FAT32
115(1)
NTFS
116(2)
FAT64
118(1)
The Partitioning and Formatting Process
119(19)
Bootable Media
119(1)
Partitioning and Formatting with the Installation Disc
119(6)
Disk Management
125(12)
Formatting a Partition
137(1)
Maintaining and Troubleshooting Hard Drives
138(8)
Maintenance
138(4)
Troubleshooting Hard Drive Implementation
142(4)
Beyond A+
146(12)
Third-Party Partition Tools
146(4)
Chapter 4 Review
150(8)
Chapter 5 Installing and Upgrading Windows
158(52)
Preparing for Installation or Upgrade
159(6)
Identify Hardware Requirements
159(1)
Verify Hardware and Software Compatibility
160(2)
Decide What Type of Installation to Perform
162(2)
Determine How to Back Up and Restore Existing Data, If Necessary
164(1)
Select an Installation Method
164(1)
Determine How to Partition the Hard Drive and What File System to Use
164(1)
Determine Your Computer's Network Role
165(1)
Decide on Your Computer's Language and Locale Settings
165(1)
Plan for Post-Installation Tasks
165(1)
The Installation and Upgrade Process
165(28)
Installing or Upgrading to Windows XP Professional
166(2)
Installing or Upgrading to Windows Vista
168(2)
Installing or Upgrading to Windows 7
170(1)
Upgrading Issues
171(1)
The Windows XP Clean Installation Process
172(5)
The Windows Vista/7 Clean Installation Process
177(7)
Automating the Installation
184(8)
Installing Windows over a Network
192(1)
Troubleshooting Installation Problems
193(3)
Text Mode Errors
193(1)
Graphical Mode Errors
194(1)
Lockups During Installation
195(1)
Post-Installation Tasks
196(14)
Patches, Service Packs, and Updates
196(1)
Upgrading Drivers
196(1)
Restoring User Data Files (If Applicable)
196(1)
Migrating and Retiring
197(7)
No Installation Is Perfect
204(1)
Chapter 5 Review
205(5)
Chapter 6 Windows Under the Hood
210(36)
Registry
211(5)
Accessing the Registry
211(1)
Registry Components
211(3)
Talkin' Registry
214(1)
Manual Registry Edits
215(1)
Command-line Registry Editing Tools
216(1)
The Boot Process
216(5)
The Windows XP Boot Process
217(3)
The Windows Vista/7 Boot Process
220(1)
Processes and Services and Threads, Oh My!
221(17)
Task Manager
221(10)
Performance Console
231(3)
Performance Tools in Windows Vista and Windows 7
234(4)
Tools for Programmers
238(8)
Component Services
238(1)
Data Sources
239(2)
Chapter 6 Review
241(5)
Chapter 7 NTFS, Users, and Groups
246(42)
Authentication with Users and Groups
247(14)
Passwords
248(2)
Groups
250(1)
Simple Tools for Managing Users
251(8)
Advanced User Management
259(2)
Authorization Through NTFS
261(5)
NTFS Permissions
261(3)
Permission Propagation
264(1)
Techs and Permissions
265(1)
Sharing a Windows PC Securely
266(8)
Sharing in Windows XP
266(2)
Sharing in Windows Vista
268(1)
Sharing in Windows 7
269(1)
Locating Shared Folders
270(1)
Administrative Shares
271(1)
Protecting Data with Encryption
271(3)
User Account Control
274(14)
UAC in Windows Vista
274(6)
UAC in Windows 7
280(2)
Chapter 7 Review
282(6)
Chapter 8 Maintaining and Optimizing Windows
288(46)
Maintaining Windows
289(14)
Windows Patch Management
289(6)
Managing Temporary Files with Disk Cleanup
295(1)
Registry Maintenance
296(1)
Error-Checking and Disk Defragmentation
297(1)
Scheduling Maintenance
298(3)
System Configuration
301(1)
System Information
302(1)
Optimizing Windows
303(11)
Installing and Removing Software
303(4)
Installing/Optimizing a Device
307(4)
Performance Options
311(1)
Hardware Profiles
312(2)
Preparing Windows for Problems
314(20)
Backing Up Personal Data
314(10)
System Restore
324(4)
Chapter 8 Review
328(6)
Chapter 9 Working with the Command-Line Interface
334(38)
Historical/Conceptual
335(1)
802
336(1)
Deciphering the Command-Line Interface
336(7)
Accessing the Command Line
339(1)
The Command Prompt
340(1)
Filenames and File Formats
340(2)
Drives and Folders
342(1)
Mastering Fundamental Commands
343(7)
Structure: Syntax and Switches
344(1)
Viewing Directory Contents: The dir Command
344(2)
Changing Directory Focus: The cd Command
346(1)
Moving Between Drives
347(1)
Making Directories: The md Command
347(1)
Removing Directories: The rd command
348(2)
Running a Program
350(1)
Working with Files
350(11)
Attributes
351(2)
Wildcards
353(1)
Renaming Files
354(1)
Deleting Files
355(1)
Copying and Moving Files
355(4)
And Even More Tools, Utilities, and Commands
359(2)
Beyond A+
361(11)
Using Special Keys
361(1)
The compact and cipher Commands
362(2)
PowerShell
364(2)
Chapter 9 Review
366(6)
Chapter 10 Troubleshooting Windows
372(50)
Failure to Boot
373(19)
Failure to Boot: Hardware or Configuration
374(1)
Failure to Boot: Windows XP
374(5)
Failure to Boot: Windows Vista and Windows 7
379(13)
Failure to Load the GUI
392(16)
Device Drivers
393(1)
Registry
393(1)
Advanced Startup Options
394(4)
Troubleshooting Tools in the GUI
398(7)
Troubleshooting Tools in Windows Vista and Windows 7
405(3)
Application Problems
408(14)
Application Installation Problems
409(1)
Problems with Uninstalling
410(1)
Compatibility
411(2)
Missing File or Incorrect File Version
413(1)
Crashing Programs
414(1)
Volume Shadow Copy Service and System Protection
414(2)
Chapter 10 Review
416(6)
Chapter 11 Video
422(28)
Installing and Configuring Video
423(15)
Software
424(8)
Working with Drivers
432(1)
3-D Graphics
433(5)
Troubleshooting Video
438(6)
Troubleshooting Video Cards/Drivers
439(1)
Troubleshooting Monitors
440(3)
Troubleshooting Playback
443(1)
Beyond A+
444(6)
DLP
444(1)
Chapter 11 Review
445(5)
Chapter 12 Ethernet and TCP/IP
450(32)
Beyond Basic Ethernet Cabling
451(12)
Alternative Connections
451(2)
Network Devices
453(2)
Structured Cabling
455(8)
TCP/IP
463(19)
Network Addressing
463(10)
IPv6
473(5)
Chapter 12 Review
478(4)
Chapter 13 Implementing and Troubleshooting Wireless Networks
482(18)
Installing and Configuring Wireless Networking
483(9)
Wi-Fi Configuration
483(7)
Bluetooth Configuration
490(1)
Cellular Configuration
490(2)
Troubleshooting Wi-Fi
492(8)
Hardware Troubleshooting
493(1)
Software Troubleshooting
493(1)
Connectivity Troubleshooting
494(1)
Configuration Troubleshooting
494(2)
Chapter 13 Review
496(4)
Chapter 14 Implementing and Troubleshooting Networks
500(36)
Network Organization
501(10)
Workgroups
501(4)
Domains
505(1)
Homegroups
506(5)
Installing and Configuring a Wired Network
511(9)
Installing a NIC
511(2)
Configuring a Network Client
513(1)
Sharing and Security
514(6)
Troubleshooting Wired Networks
520(4)
Repairing Physical Cabling
520(3)
Fixing Common Problems
523(1)
Internet Troubleshooting
524(4)
No Connectivity
524(1)
Limited Connectivity
525(1)
Local Connectivity
526(1)
Slow Transfer Speeds
526(2)
Beyond A+
528(8)
Online Gaming
528(1)
Chat
529(1)
File Sharing
530(1)
Chapter 14 Review
531(5)
Chapter 15 Portable Computing
536(48)
Portable Computing Devices
537(9)
Input Devices
537(2)
Display Types
539(1)
Desktop Replacements
540(1)
Netbooks
541(1)
Ultrabooks
542(1)
Tablet PCs
542(4)
Expanding Portable Computers
546(7)
Single-Function Ports
546(2)
Network
548(1)
Portable-Specific Expansion Slots
549(2)
Storage Card Slots
551(1)
General-Purpose Ports
551(2)
Managing and Maintaining Portable Computers
553(12)
Batteries
553(2)
Power Management
555(7)
Cleaning
562(1)
Heat
562(1)
Protecting the Machine
562(3)
Upgrading and Repairing Laptop Computers
565(9)
Disassembly Process
565(2)
Standard Upgrades
567(3)
Hardware Replacement
570(4)
Troubleshooting Portable Computers
574(10)
Laptop Won't Power On
574(1)
Screen Doesn't Come On Properly
574(1)
Wireless Doesn't Work or Works Intermittently
575(1)
Input Problems
575(2)
Chapter 15 Review
577(7)
Chapter 16 Mobile Devices
584(24)
Features and Capabilities
585(11)
Mobile Experience
585(5)
Adding Apps
590(3)
Enhancing Hardware
593(3)
Configuration
596(5)
Network Connectivity
596(1)
Data
597(1)
Bluetooth
598(1)
E-Mail
598(2)
Synchronization
600(1)
Security
601(7)
Preventing Damage
601(1)
Dealing with Loss
602(1)
Recovering from Theft
603(1)
Chapter 16 Review
604(4)
Chapter 17 Troubleshooting Printers
608(16)
Troubleshooting Printers
609(10)
General Troubleshooting Issues
609(3)
Troubleshooting Impact Printers
612(1)
Troubleshooting Thermal Printers
613(1)
Troubleshooting Inkjet Printers
613(1)
Troubleshooting Laser Printers
614(5)
Beyond A+
619(5)
Multifunction Peripherals
619(1)
Chapter 17 Review
620(4)
Chapter 18 Securing Computers
624(52)
Analyzing Threats
625(6)
Unauthorized Access
625(1)
Social Engineering
626(1)
Data Destruction
627(1)
Administrative Access
628(1)
System Crash/Hardware Failure
628(1)
Physical Theft
628(1)
Malware
629(1)
Environmental Threats
629(2)
Security Concepts and Technologies
631(12)
Access Control
631(9)
Data Classification and Compliance
640(1)
Reporting
640(3)
Network Security
643(33)
Malicious Software
643(6)
Malware Signs and Symptoms
649(1)
Malware Prevention and Recovery
650(7)
Firewalls
657(8)
Authentication and Encryption
665(3)
Wireless Issues
668(2)
Chapter 18 Review
670(6)
Chapter 19 Virtualization
676(18)
Historical/Conceptual
677(1)
What Is Virtualization?
677(2)
802
679(5)
Meet the Hypervisor
679(1)
Emulation Versus Virtualization
680(1)
Sample Virtualization
681(3)
Why Do We Virtualize?
684(2)
Power Saving
685(1)
Hardware Consolidation
685(1)
System Recovery
685(1)
System Duplication
685(1)
Research
686(1)
Virtualization in Modern Networks
686(8)
Virtual Machine Managers
687(3)
Hypervisors
690(1)
Chapter 19 Review
691(3)
Chapter 20 The Complete PC Tech
694(20)
How Computers Work
695(6)
Troubleshooting Theory
701(6)
Identify the Problem
702(1)
Establish a Theory of Probable Cause (Question the Obvious)
703(1)
Test the Theory to Determine Cause
704(1)
Verify and Prevent
705(1)
Document Findings, Actions, and Outcomes
706(1)
Tech Toolkit
707(7)
Utilities
707(1)
Field Replaceable Units (FRUs)
708(1)
Chapter 20 Review
709(5)
Appendix A Mapping to the CompTIA A+ 220-802 Exam Objectives
714(14)
Appendix B About the CD-ROM
728(3)
Playing the Mike Meyers Introduction Video
728(1)
Viewing the CompTIA Exam Objectives
728(1)
System Requirements
728(1)
Installing and Running Total Tester
729(1)
Total Tester
729(1)
Mike's Cool Tools
729(1)
Mike's Video Training
729(1)
Adobe Digital Editions Download
730(1)
Technical Support
730(1)
Glossary 731(40)
Index 771
Michael Meyers, MCP, CompTIA A+, CompTIA Network+, CompTIA Security+ (Houston, TX), is one of the industry's leading authorities on CompTIA certification. He is the president and founder and Total Seminars, LLC, a major provider of PC and network repair seminars for thousands of organizations including IBM, Lucent Technologies, GE, the FBI, the FAA and the United Nations. Mike is the best-selling author of the A+ Certification All-in-One Exam Guide.
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