In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.
Operational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.
In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.
This edited collection offers a practical guide for OPEX facilitators in all HE Institutions for developing, implementing, and deploying OPEX or Continuous Improvement initiatives, and is a great asset to many trainers and consultants who would like to deliver executive courses for senior managers in public sector organisations; in particular HE or University sector.
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Having been involved in the Lean transformation of Cardiff University in the early 2000s, I know that this is a very difficult job, in fact akin to herding cats. I found that the key issues were around strategy and alignment, leadership, and behaviour and engagement. With a series of cases using different improvement approaches, this book will prove invaluable to anyone wishing to improve their further education institute or indeed anyone wishing it was improved! -- Professor Peter Hines, South East Technological University & SETU Li4, Ireland This book fills a vital gap by showcasing how Operational Excellence principles can be effectively adapted to the unique challenges of higher education institutions. The diverse, real-world case studies offer practical insights for driving meaningful and sustainable improvements across the academic sector. -- Prof Sanjay Bhasin, Prof of Operational Excellence and Innovation, University of Buckingham, UK This book is showcasing the successful application of Operational Excellence methodologies in the Higher Education sector. Through global case studies, this book fills a significant gap, offering valuable insights and practical examples. Dive into real-world experiences and strategies shared by leading academics in the world. A must-read for those seeking to enhance operations and drive operational excellence in academia. -- Professor E V Gijo, Indian Statistical Institute, Bangalore, India Jiju Antony has been a leader in quantitative approaches to improving higher education for many years. For this innovative work, he has recruited a "Who's Who" of coauthors committed to operational excellence in higher education. I strongly recommend this book of successful case studies to anyone interested in improving higher education -- Dr Roger W. Hoerl, Brate-Peschel Professor of Statistics, Union College, USA The demand for increased efficiency and effectiveness in higher education has never been greater. This book provides a clear and practical roadmap to achieving operational excellence within universities. A highly valuable resource and a must-read for anyone committed to driving improvement in higher education. -- Professor Lars Sörqvist, Chairman, International Academy for Quality (IAQ)
Chapter
1. Operational Excellence Methodologies in Higher Education;
Elizabeth A. Cudney, Arshia Kaul, Ranjit Roy Ghatak, Jiju Antony, and Michael
Sony
Chapter
2. Kaizen in Higher Education: A Case Study on Continuous Improvement
in Academic and Administrative Processes; Fátima Carneiro and Manuel F.
Suárez-Barraza
Chapter
3. Kaizen for Higher Education; Chad Laux, Tim Winders, Emily Laux,
and Manal Alduraibi
Chapter
4. Viral Change, Lean, and Continuous Improvement at a UK University:
A Heros Journey; Tammi Sinha, Michael Shaw, and Peter Rykowski
Chapter
5. Adopting Then Adapting Lean: A Case Study of Three Universities;
Mark Robinson, Janyce B. Fadden, and Bliss Adkison
Chapter
6. Using Lean methods to Diagnose and Improve the Operational
Management of Postgraduate Study Programmes: A Case Study of a Public
University; Justyna Macig and Dobrochna Sztajerska
Chapter
7. Implementing Six Sigma Project to Enhance Diploma Thesis Writing
Process; Dobrochna Sztajerska and Justyna Macig
Chapter
8. Teaching Six-Sigma to Engineers Using a Catapult; Alya Majid
Alketbi, Danait Bemnet Daniel, Latifa Alketbi, Alyazia Alameri, Baina
Alkhuwaiter, Mohamed Allam, Maher Maalouf, and Jiju Antony
Chapter
9. Redesigning Graduate Education in Data Analytics: A Lean Six Sigma
Approach; Elizabeth A. Cudney
Chapter
10. Improving the New Hire Employee Appointment Scheduling and Clinic
Operation with Simulation; Suzanne Brown, Lyndsay Jozsa, Tze Sheng Yap,
Theodore T. Allen, and Sandra L. Furterer
Chapter
11. Enhancing Engineering Education Service Quality with Lean Six
Sigma: A Viewpoint; Michael Sony and Raja Jayaraman
Chapter
12. Future of OPEX in Higher Education: Key Findings from a Global
Study; Arshia Kaul, Ranjit Roy Ghatak, Jiju Antony, Elizabeth A. Cudney, and
Michael Sony
Jiju Antony is Professor of Quality and Operational Excellence, Northumbria University, UK.
Michael Sony is Senior Lecturer in Operations Management, Oxford Brookes Business School, Oxford Brookes University, UK.
Elizabeth A. Cudney is Professor of Data Analytics at the University of Maryville, USA.
Sandra L. Furterer is Professor of Practice at the Ohio State University (OSU), Ohio, USA.
Chad Laux is Associate Professor of Computer & Information Technology at Purdue University, USA.
Raja Jayaraman is Associate Professor of Industrial Engineering, New Mexico State University, USA.
Maher Maalouf is Associate Professor of Management Science and Engineering, Khalifa University, Abu Dhabi, UAE.
