Section 1: The Industry
- we meet the yachting community, learn some of the history and the web that is the superyacht diaspora.
Section 2: The Humans
- Yachts are platforms to carry humans. This section looks at how this plays out in a superyacht.
- Getting hired: qualifications, crew agencies, interviews,
- Green is good: learn to embrace being new, communal living, taking direction
- Career progression: typical pathways
- The advice is brought to life with stories of Brendan's own progression through the ranks (he acknowledges that even as a successful captain the human side of the industry (rather than the professional skills side) is where he has most to learn.
Section 3: The Job
- Being more than 'crew': the sea/shore roster
- Establishing long-term security
- Strength in diversity and differing outlooks
- Creating a culture of openness and trust
- Work/life balance and setting boundaries
- Perfection: the hardest taskmaster
Section 4: Life as a Superyacht Captain
- Look after yourself first: maintaining the SHED (Sleep, Hydration, Exercise and Diet)
- Communication Up: Saying no is not a failure
- Communication Side and Down: clarity and motivation
- Communication outside: importance of non-industry family and friends
- A superyacht life well lived
Section 5: The Toolbox
Onboard communications
- Situation/Mission/Execution/Administration/Command and comms
- Public speaking
- The written word
- Listening effectively
- Anatomy of a communications failure
- 'Sell the job'
Leading teams
- Recruitment (inc interview questions)
- Crew Lifetime Value: professional skills, crew culture, guest experience
- Feedback: giving and receiving
- Psychological safety and creating an environment of optimal performance
- Core values
- Loose guidelines/tight objectives
Boat handling
- 1% of the job, but the 1% that has to be right
- Berth to berth planning: resourcing and communication
- Bridge briefing step by step
- Setting multiple anchors
Dos and Don'ts:
- Stewardess perspective
- Chief Officer perspective
- Others to come
Further reading