Introduction |
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1 The working environment |
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A My work is so rewarding |
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12 | (2) |
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14 | (2) |
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4 Employment and employability |
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16 | (2) |
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5 Flexibility and inflexibility |
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18 | (2) |
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20 | (2) |
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22 | (2) |
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24 | (2) |
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26 | (2) |
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28 | (2) |
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B Emotional intelligence 1 |
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C Emotional intelligence 2 |
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11 Equality and diversity |
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30 | (2) |
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C Word combinations with `diversity' |
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32 | (2) |
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A Quality in manufacturing |
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C Widening the definition of quality |
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34 | (2) |
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A Standards and certification |
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36 | (2) |
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B The EFQM Excellence Model |
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15 Striving for perfection |
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38 | (2) |
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A Benchmarking and best practice |
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40 | (2) |
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B Word combinations with `strategic' |
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42 | (2) |
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B `Competing' and `competitive' |
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18 Companies and their industries |
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44 | (2) |
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46 | (2) |
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A Industries and their players |
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B Mergers and acquisitions (M&A) |
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48 | (2) |
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A Innovation and the development process |
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B Pioneers, followers and disruptors |
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C Shakeout and consolidation |
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21 Preparing for the future |
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50 | (2) |
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52 | (2) |
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23 The four Ps and beyond |
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54 | (2) |
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56 | (2) |
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C Customer dissatisfaction |
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25 Knowing your customers 1 |
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58 | (2) |
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A Market intelligence and market research |
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26 Knowing your customers 2 |
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60 | (2) |
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C New technologies, new concerns |
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27 Knowing your customers 3 |
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62 | (2) |
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B Customer relationship management |
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64 | (2) |
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B Brand positioning and differentiation |
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66 | (2) |
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C Think global, act local? |
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30 Supply chain management |
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68 | (2) |
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70 | (2) |
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B Word combinations with `logistical' |
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32 Outsourcing and offshoring |
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72 | (2) |
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B Business process outsourcing |
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THE INTERNET AND ITS USES |
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33 Accessing the internet |
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74 | (2) |
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76 | (2) |
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35 Knowledge and the internet |
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78 | (2) |
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80 | (2) |
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C Privacy and confidentiality |
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82 | (2) |
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A The Uberisation process |
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84 | (2) |
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C Digital rights management |
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86 | (2) |
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D Shareholders, bondholders and lenders |
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40 Profit and loss account |
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88 | (2) |
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90 | (2) |
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92 | (2) |
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94 | (2) |
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A Cash inflows and outflows |
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96 | (2) |
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A Profit and profitability |
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98 | (2) |
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C Maximizing shareholder value |
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100 | (2) |
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A Audits and their transparency |
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B International standards |
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102 | (2) |
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104 | (2) |
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49 Corporate social responsibility |
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106 | (2) |
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B Accountability and transparency |
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C Corporate social responsibility |
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108 | (2) |
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B Word combinations with `social' |
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110 | (2) |
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112 | (2) |
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114 | (2) |
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C Rewards for success (and failure) |
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116 | (2) |
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C Socially responsible investment |
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118 | (2) |
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120 | (2) |
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C Word combinations with `debt' |
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122 | (2) |
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A Dismantling the barriers |
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124 | (2) |
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59 Sustainable development |
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126 | (2) |
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B Word combinations with `sustainable' |
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C Sustainable development goals |
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128 | (2) |
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61 Intercultural meetings |
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130 | (2) |
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62 Intercultural networking |
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132 | (2) |
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134 | (2) |
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136 | (2) |
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138 | (2) |
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B Openings and introductions |
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140 | (2) |
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Answer key |
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142 | (18) |
Index |
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160 | (16) |
The ebook |
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176 | |