Introduction |
|
8 | (2) |
Jobs, People And Organizations |
|
|
|
10 | (2) |
|
|
|
B Word combinations with 'work' |
|
|
|
C Types of job and types of work |
|
|
|
|
12 | (2) |
|
|
|
B Nice work if you can get it |
|
|
|
|
|
3 Recruitment and selection |
|
|
14 | (2) |
|
|
|
|
|
|
|
4 Skills and qualifications |
|
|
16 | (2) |
|
|
|
|
|
|
|
|
18 | (2) |
|
A Wages, salary and benefits |
|
|
|
|
|
|
|
|
20 | (2) |
|
A Employees and management |
|
|
|
B Management and administration |
|
|
|
|
|
|
|
|
22 | (2) |
|
|
|
|
|
C In-house staff or freelancers? |
|
|
|
|
|
|
24 | (2) |
|
|
|
B Bullying and harassment |
|
|
|
|
|
9 Managers, executives and directors |
|
|
26 | (2) |
|
A Managers and executives: UK |
|
|
|
B Managers and executives: US |
|
|
|
10 Businesspeople and business leaders |
|
|
28 | (2) |
|
A Businesspeople and entrepreneurs |
|
|
|
|
|
C Magnates, moguls and tycoons |
|
|
|
|
30 | (2) |
|
A Business and businesses |
|
|
|
|
|
|
|
|
32 | (2) |
|
A Self-employed people and partnerships |
|
|
|
|
|
|
|
B Non-profit organizations |
|
|
Production |
|
|
13 Manufacturing and services |
|
|
34 | (2) |
|
A Manufacturing and services |
|
|
|
B Countries and their industries |
|
|
|
14 The development process |
|
|
36 | (2) |
|
|
|
|
|
15 Innovation and invention |
|
|
38 | (2) |
|
A Innovation and invention |
|
|
|
B Research and technology |
|
|
|
C Patents and intellectual property |
|
|
|
|
40 | (2) |
|
|
|
|
|
|
|
17 Materials and suppliers |
|
|
42 | (2) |
|
|
|
B Suppliers and outsourcing |
|
|
|
|
|
|
44 | (2) |
|
|
|
|
|
|
|
|
Marketing |
|
|
19 Buyers, sellers and the market |
|
|
46 | (2) |
|
|
|
B Buyers, sellers and vendors |
|
|
|
|
|
20 Markets and competitors |
|
|
48 | (2) |
|
|
|
B More word combinations with 'market' |
|
|
|
C Competitors and competition |
|
|
|
21 Marketing and market orientation |
|
|
50 | (2) |
|
|
|
|
|
|
|
|
52 | (2) |
|
A Word combinations with 'product' |
|
|
|
|
|
|
|
|
54 | (2) |
|
|
|
B Word combinations with 'price' |
|
|
|
C Upmarket and downmarket |
|
|
|
D Mass markets and niches |
|
|
|
|
56 | (2) |
|
A Distribution: wholesalers, retailers and customers |
|
|
|
|
|
|
|
|
58 | (2) |
|
|
|
|
|
|
|
|
60 | (2) |
|
|
|
|
|
|
|
D Word combinations with 'online' |
|
|
Money |
|
|
|
62 | (2) |
|
|
|
|
|
|
|
28 Profitability and unprofitability |
|
|
64 | (2) |
|
A Profitable and unprofitable products |
|
|
|
B Budgets and expenditure |
|
|
|
C Economies of scale and the learning curve |
|
|
|
|
66 | (2) |
|
|
|
|
|
|
|
30 Assets, liabilities and the balance sheet |
|
|
68 | (2) |
|
|
|
|
|
|
|
|
|
|
70 | (2) |
|
|
|
|
|
|
|
32 Share capital and debt |
|
|
72 | (2) |
|
|
|
|
|
|
|
|
|
|
|
|
74 | (2) |
|
|
|
|
|
C Turnarounds and bailouts |
|
|
|
|
|
34 Mergers, takeovers and sell-offs |
|
|
76 | (2) |
|
A Stakes and joint ventures |
|
|
|
|
|
|
Finance And The Economy |
|
|
|
78 | (2) |
|
|
|
|
|
|
|
|
80 | (2) |
|
|
|
|
|
C Other financial markets |
|
|
|
|
|
|
82 | (2) |
|
|
|
B Market activity: good times... |
|
|
|
|
|
|
84 | (2) |
|
|
|
B Inflation and unemployment |
|
|
|
|
|
|
|
|
86 | (2) |
|
|
|
|
|
|
|
|
Doing The Right Thing |
|
|
40 Wrongdoing and corruption |
|
|
88 | (2) |
|
|
|
|
|
|
|
|
90 | (2) |
|
|
|
|
|
|
Personal Skills |
|
|
42 Time and time management |
|
|
92 | (2) |
|
A Timeframes and schedules |
|
|
|
B Projects and project management |
|
|
|
|
|
43 Stress and stress management |
|
|
94 | (2) |
|
A When work is stimulating |
|
|
|
B When stimulation turns to stress |
|
|
|
|
|
44 Leadership and management styles |
|
|
96 | (2) |
|
|
|
B Modern management styles |
|
|
|
|
Culture |
|
|
45 Business across cultures 1 |
|
|
98 | (2) |
|
|
|
|
|
46 Business across cultures 2 |
|
|
100 | (2) |
|
|
|
|
|
C Cross-cultural communication |
|
|
Telephoning And Writing |
|
|
47 Telephoning 1: phones and numbers |
|
|
102 | (2) |
|
|
|
B 'Phone', 'call' and 'ring' |
|
|
|
|
|
D Doing things over the phone |
|
|
|
48 Telephoning 2: trying to get through |
|
|
104 | (2) |
|
A Asking to speak to someone |
|
|
|
|
|
|
|
49 Telephoning 3: getting through |
|
|
106 | (2) |
|
|
|
B Giving and taking messages |
|
|
|
|
|
D Taking messages: checking information |
|
|
|
50 Telephoning 4: arrangements and ending calls |
|
|
108 | (2) |
|
|
|
|
|
C Closing the conversation |
|
|
|
|
|
51 Business communication 1: staying in touch |
|
|
110 | (2) |
|
|
|
|
|
|
|
52 Business communication 2: email |
|
|
112 | (2) |
|
|
|
|
|
|
|
53 CVs, cover letters and emails |
|
|
114 | (2) |
|
|
|
|
|
C Cover letters and emails |
|
|
|
54 Interns, trainees and apprentices |
|
|
116 | (2) |
|
|
|
B Experience or exploitation? |
|
|
|
C Trainees and apprentices |
|
|
Business Skills |
|
|
55 Meetings 1: types of meeting |
|
|
118 | (2) |
|
A Word combinations with 'meeting' |
|
|
|
|
|
|
|
|
120 | (2) |
|
A The role of the chair: before the meeting |
|
|
|
B The role of the chair: running the meeting |
|
|
|
|
|
57 Meetings 3: points of view |
|
|
122 | (2) |
|
|
|
B Asking for and expressing opinions |
|
|
|
58 Meetings 4: agreement and disagreement |
|
|
124 | (2) |
|
|
|
|
|
59 Meetings 5: discussion techniques |
|
|
126 | (2) |
|
A Interrupting, referring back, checking understanding, avoiding confrontation |
|
|
|
B Agreement, consensus or compromise? C Concluding |
|
|
|
60 Presentations 1: key ideas |
|
|
128 | (2) |
|
|
|
B What makes a good presentation? |
|
|
|
C Presentation tools and visual aids |
|
|
|
61 Presentations 2: key steps |
|
|
130 | (2) |
|
A Key steps: introduction |
|
|
|
|
|
|
|
62 Presentations 3: audience interaction |
|
|
132 | (2) |
|
A Closing and dealing with questions |
|
|
|
|
|
63 Negotiations 1: situations and negotiators |
|
|
134 | (2) |
|
|
|
B Word combinations with 'negotiations' C Bargaining |
|
|
|
64 Negotiations 2: preparing |
|
|
136 | (2) |
|
|
|
B Opening the negotiation |
|
|
|
|
|
65 Negotiations 3: win-win |
|
|
138 | (2) |
|
|
|
|
|
|
|
B Concessions and trade-offs |
|
|
|
66 Negotiations 4: reaching agreement |
|
|
140 | (2) |
|
|
|
B Agreements and contracts |
|
|
|
|
Answer key |
|
142 | (19) |
Index |
|
161 | (15) |
The ebook |
|
176 | |