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E-raamat: Collaborative Process Improvement - With examples from the Software World: With Examples from the Software World [Wiley Online]

,
  • Formaat: 200 pages, Tables: 12 B&W, 0 Color
  • Sari: Practitioners
  • Ilmumisaeg: 05-Apr-2007
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1119134668
  • ISBN-13: 9781119134664
Teised raamatud teemal:
  • Wiley Online
  • Hind: 98,28 €*
  • * hind, mis tagab piiramatu üheaegsete kasutajate arvuga ligipääsu piiramatuks ajaks
Collaborative Process Improvement - With examples from the Software World: With Examples from the Software WorldSuurem pilt
  • Formaat: 200 pages, Tables: 12 B&W, 0 Color
  • Sari: Practitioners
  • Ilmumisaeg: 05-Apr-2007
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1119134668
  • ISBN-13: 9781119134664
Teised raamatud teemal:
Wiley Online e-raamatudRohkem infot Wiley Online kohta
Raamatu kodulehekülg: https://onlinelibrary.wiley.com/doi/book/10.1002/9781119134664
Designed as a guidebook with plenty of practical advice, this puts quality awareness into human terms, something you do not always see in the software world. Practitioners Yeakley and Fiebrich take readers step by step through the process of creating and running a process improvement program, starting with thoroughly understanding the situation onsite and preparing the first steps, including proposing the process and establishing leadership. They describe finding advocates and champions, initiating the program, training the organization, addressing quality issues, acknowledging cultural diversity, managing change, encouraging perpetual process improvement, engaging with supporters and detractors, assessing and evaluating progress, rewarding and recognizing wok, building meaningful quality indicators, and realigning your site with the world. This could also serve as an in-service or seminar text. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)

This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization’s day-to-day processes at every level.
List of Figures
xiii
Preface xv
How to Read This Book xvii
Introduction xix
Special Thanks and Acknowledgments xxi
Your World---Understanding Your Situation and Preparing First Steps
1(12)
The Situation
1(2)
Preparation
3(2)
Vision
5(1)
Improvement Areas
5(1)
Management Support
6(1)
Your First Big Win
7(1)
Who Will Lead?
8(5)
Chapter 1 Summary
80
Chapter 1 Aids---Sample Initial Business Statement
9(1)
Chapter 1 Aids---Sample Cascading Goals
9(4)
Welcome to the World---Establishing Advocates and Champions
13(20)
Recruiting Champions and Advocates
13(3)
Organizational Skills
16(1)
The Assessment Mindset
17(2)
Public Relations, Professionalism, and Communication Skills
19(1)
Empowerment
20(1)
Initial Concerns
21(12)
Chapter 2 Summary
22(2)
Chapter 2 Aids---Advocate Responsibilities
24(1)
Chapter 2 Aids---Sample Checklists
24(5)
Chapter 2 Aids---Guide sheet for Project Reviews
29(4)
Drawing Your Map---Initiating Your CPI Program
33(18)
Company Conferences
33(2)
Disseminating the Information
35(16)
Weekly Forums
36(10)
Chapter 3 Summary
46(1)
Chapter 3 Aids---An Exercise in Forming Vision
47(1)
Chapter 3 Aids---Sample Weekly Forum topics
48(1)
Chapter 3 Aids---Charter Template
48(1)
Chapter 3 Aids---Metrics
49(2)
World Vision---Training the Organization
51(14)
Engaging Personnel
51(1)
Matching the Tool to the Level of Quality Maturity
52(3)
Using Champions
55(2)
Training with Application
57(8)
Chapter 4 Summary
58(1)
Chapter 4 Aids---Example of Key Areas, Key Points and Training
58(2)
Chapter 4 Aids---Training Curriculum Outline
60(1)
Chapter 4 Aids---Review Exercise
61(4)
World Views---Addressing the Capital Q
65(10)
Process Overview
65(1)
Mitigate the Police Problems
66(1)
Building Checklists
66(1)
Piloting and Refining Checklists
67(2)
The Career Path of the Advocate
69(6)
Chapter 5 Summary
69(1)
Chapter 5 Aids---Guidelines for Design Reviews
70(2)
Chapter 5 Aids---Guidelines for Schedule Review
72(3)
Around the World---Acknowledging Cultural Diversity
75(8)
Coming to Grips with Cultural Diversity
75(1)
Common Sense
76(1)
Language and Culture
77(1)
Language and Thought
77(1)
Linear Active and Multiactive Cultures
78(1)
Reactive Cultures
79(1)
Compromise
79(1)
Humor Across Cultures
80(1)
Team-Building Exercise
80(3)
Chapter 6 Summary
81(1)
Chapter 6 Aids---Team-Building Exercise
82(1)
Move Your World---Managing Change
83(8)
Institutionalizing Change
83(1)
Communications
84(1)
Barriers to Adoption
85(1)
Piloting
85(1)
Implementing
86(1)
Lessons Learned
87(4)
Chapter 7 Summary
88(1)
Chapter 7 Aids---Communication Plan
88(3)
Rock Your World---Encouraging Process Perpetual Motion
91(14)
Continuous Improvements
91(14)
Using Diverse User Groups
93(2)
Executing Continuous Process Improvements
95(2)
Migrating Activities into an Automated Tool
97(1)
Chapter 8 Summary
97(1)
Chapter 8 Aids---Sample Organizational Change
98(2)
Chapter 8 Aids---Internal Website
100(1)
Chapter 8 Aids---Best Practices Web Page
101(1)
Chapter 8 Aids---Policies
102(1)
Chapter 8 Aids---Development Methodology Team
103(1)
Chapter 8 Aids---Product Development Process
104(1)
Your World of Influence---Sneezing and Spreading the Improvement Virus
105(10)
Sneezers
105(5)
Using Champions
106(1)
Engaging Upper Management
107(1)
Ensuring Annual Goal Commitments
108(1)
Obtaining Executive Team Participation
109(1)
Dealing with Difficult People
110(5)
Why Are People Difficult?
110(1)
Finding Out What is Really Bothering Someone
111(1)
Practical Methods of Handling Difficult People
111(1)
Chapter 9 Summary
112(1)
Chapter 9 Aids---Influencer Worksheet
113(2)
World Climate---Checking for Vital Signs
115(14)
Measure, Metric, Indicator
115(4)
Indicators of Success
119(2)
Return On Investment Computations
121(1)
Spillover Benefits of Process Improvement
121(8)
Chapter 10 Summary
121(1)
Chapter 10 Aids---Sample Measurement Planning Worksheet
122(1)
Chapter 10 Aids---Summary of Procedure Document
123(1)
Chapter 10 Aids---Recommended Metrics
123(6)
World Health---Evaluating Progress
129(10)
Evaluating Your Progress
129(1)
Evaluation of Champions and Advocates
130(1)
Evaluation of the Process
130(1)
Monitor the Improved Process
131(1)
Conducting an Evaluation
131(4)
Preparation Phase
131(1)
Performance Phase
132(1)
Reporting Phase
133(1)
Corrective Action Follow up Phase
133(2)
Bad Results
135(4)
Chapter 11 Summary
136(1)
Chapter 11 Aids---Assessment Checklist
136(3)
World News---Rewarding and Recognizing Work
139(8)
Reward Program
139(2)
Rewarding Behaviors
140(1)
Recognition and Appreciation
141(1)
Rewarding Advocates and Champions
141(6)
Chapter 12 Summary
143(1)
Chapter 12 Aids---Sample Certificates
144(3)
Modern World---Building Meaningful Quality Pictures
147(18)
Teamwork
147(2)
Quality with Heart
149(3)
Ask These Questions
150(1)
How Is Quality Measured?
151(1)
When Is Quality Accomplished?
151(1)
Q-Files
152(6)
More Questions
153(1)
Mind Benders
154(1)
Constructing Q-Files
155(1)
Communicating Q-Files
156(1)
Updating Q-Files
157(1)
Measuring Q-Files
157(1)
Lateral Perspective
158(1)
Feeling the Change
158(7)
Chapter 13 Summary
159(2)
Chapter 13 Aids---House of Quality Example
161(1)
Chapter 13 Aids---Case Study---First Build a Paper Airplane
162(3)
One World---Uniting Your Change Maps with the New World View
165(4)
Conclusions and Encouragement
165(4)
Definitions 169(2)
Acronyms 171(2)
References and Resources 173(4)
Index 177


Celeste LaBrunda Yeakley is an organizational leader with more than twenty years of experience in software/systems engineering and process improvement. Her career has spanned small to large companies including Motorola, Dialogic Corp. Dell Inc., and the University of Texas' Applied Research Laboratories. She is a broad-based team player with a proven skill set in focusing teams with creative and innovative business planning processes. She is accomplished in business strategy, business planning, team/project management (certificate in Software Project Management), software capability enhancements, and organizational leadership. Jeffrey D. Fiebrich is Software Quality Manager for Freescale Semiconductor. He is a member of the American Society for Quality (ASQ) and has received ASQ certification in Quality Auditing and in Software Quality Engineering. During his twenty-year career, he played significant roles in leading organizations in ISO, Capability Maturity Model, and Capability Maturity Model Integrated efforts in the United States, Europe, Mexico, Romania, Asia, and India.
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