Preface |
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viii | |
Background |
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viii | |
How can designers understand users? |
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ix | |
Why ethnography? |
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x | |
How ethnography works |
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xii | |
Acknowledgments |
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xiv | |
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PART 1 The ethnographic design project |
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1 | (110) |
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1 Introduction to design ethnography |
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3 | (13) |
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1.1 The responsibility of the designer |
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3 | (1) |
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1.2 Introduction to semantic ethnography |
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4 | (1) |
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1.3 Ethnography in the design of places: programming and evaluation |
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5 | (1) |
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1.4 The value of fieldwork and semantic analysis |
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6 | (5) |
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1.5 Ethnography as an agent of change |
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11 | (1) |
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1.6 Limits of the ethnographic method |
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12 | (1) |
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13 | (1) |
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1.8 Chapter review: main ideas |
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14 | (2) |
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2 The ethnographic design project: a step-by-step overview |
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16 | (21) |
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2.1 Project description overview |
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16 | (2) |
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18 | (1) |
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19 | (1) |
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2.4 Making up for lack of objectivity |
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20 | (1) |
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21 | (1) |
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2.6 Selecting a sited micro-culture |
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21 | (4) |
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2.7 A physical setting is required |
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25 | (1) |
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26 | (1) |
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2.9 Why you should avoid familiar environments |
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27 | (2) |
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2.10 Dealing with unfamiliar settings |
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29 | (3) |
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2.11 Initial redesign proposal |
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32 | (2) |
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2.12 Chapter review: summary of main ideas |
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34 | (3) |
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37 | (7) |
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37 | (1) |
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38 | (1) |
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3.3 Understanding sited micro-cultures in our complex society |
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39 | (1) |
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3.4 Sited micro-cultures and social situations |
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40 | (1) |
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3.5 Sharing cultural knowledge, or not |
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40 | (2) |
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3.6 Chapter review: summary of main ideas |
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42 | (2) |
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44 | (15) |
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44 | (1) |
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44 | (1) |
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45 | (1) |
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4.4 Combining observation, participation, and talking to informants |
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46 | (1) |
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47 | (1) |
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48 | (1) |
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4.7 Locating an informant using an intermediary |
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48 | (1) |
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4.8 Other ways of choosing an informant |
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49 | (1) |
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4.9 Explaining ethnographic research |
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50 | (3) |
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4.10 Recording ethnographic research |
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53 | (3) |
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4.11 Chapter review: summary of main ideas |
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56 | (3) |
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5 Finding meaning in taxonomies |
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59 | (26) |
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5.1 Understanding a sited culture |
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59 | (1) |
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5.2 Elements of cultural knowledge |
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59 | (1) |
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5.3 Discovering cultural categories |
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60 | (1) |
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5.4 The grand tour question |
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61 | (1) |
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5.5 Taxonomies: the organization of categories |
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62 | (8) |
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5.6 The structural question |
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70 | (1) |
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5.7 Different kinds of definitions |
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71 | (4) |
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5.8 The attribute question |
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75 | (1) |
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76 | (1) |
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5.10 Distorting your informant's knowledge |
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77 | (5) |
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5.11 Chapter review: summary of main ideas |
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82 | (3) |
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6 Literature review: what do others say? |
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85 | (11) |
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6.1 The basics of a literature review |
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85 | (5) |
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6.2 The format of an annotated bibliography |
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90 | (1) |
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90 | (2) |
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6.4 How to evaluate sources |
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92 | (1) |
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6.5 A list of useful online resources for architectural ethnographies |
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92 | (1) |
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6.6 A note of caution on Internet research |
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93 | (1) |
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6.7 Comparing the etic and emic points of view |
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93 | (1) |
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6.8 Chapter view: summary of main ideas |
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93 | (3) |
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7 Translating into physical design |
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96 | (15) |
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7.1 Serving society through design |
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96 | (1) |
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7.2 Conventional programming versus deep programming |
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97 | (1) |
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7.3 Moving from description to design |
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97 | (6) |
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7.4 Translating ethnography into physical design |
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103 | (3) |
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7.5 Responding to conflicts (and ethical challenges) in design |
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106 | (2) |
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7.6 Chapter review: summary of main ideas |
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108 | (3) |
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PART 2 Report-writing and sample reports |
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111 | (131) |
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8 Preparing the final report |
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113 | (4) |
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113 | (1) |
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114 | (1) |
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114 | (1) |
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114 | (1) |
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8.5 Redesign and discussion |
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114 | (1) |
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114 | (1) |
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115 | (1) |
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115 | (2) |
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117 | (8) |
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9.1 Purpose of design boards |
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117 | (1) |
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9.2 Tips for effective poster-making |
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117 | (7) |
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124 | (1) |
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10 Sample ethnographic reports |
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125 | (117) |
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10.1 Introduction to sample projects |
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125 | (1) |
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10.2 List of ethnographic design projects |
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125 | (3) |
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Fast, Slow Food: A Gourmet Fast Food Restaurant, Emily Alter |
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128 | (9) |
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First Time Mothers and Babies, Leslie Becker |
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137 | (10) |
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An Irish Pub, Flavia Carvalho |
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147 | (10) |
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An Assisted Living and Alzheimer's Community, Justin Chen |
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157 | (9) |
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Recipe for an Engaging Farmers' Market, Kevin Chong |
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166 | (10) |
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Community Sustenance: Sunday Brunch at a Thai Buddhist Temple, Elizabeth Leah Cohn-Martin |
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176 | (9) |
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L'Ecole Francaise: Education, Engagement, and the French Language and Culture, Caitlin DeClercq |
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185 | (16) |
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201 | (11) |
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You Are Now Entering a Sci-Fi Bookstore, Megan Landes |
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212 | (11) |
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A Martial Arts School, Douglas Look |
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223 | (7) |
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For Whom the Booth Tolls, Marianne Moore |
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230 | (4) |
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A Japantown Hardware Store, Karen Okazaki |
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234 | (8) |
Glossary of key terms |
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242 | (17) |
Bibliography |
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259 | (7) |
Index |
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266 | |