While there is substantial research surrounding manufacturing and design-related product hazards, little has been written about supply chain product hazards and how they impact supply chain quality management. Filling this need, Global Supply Chain Quality Management: Product Recalls and Their Impact draws together key insights and research findings from a global research project on product safety and recalls.
The book presents detailed case studies of six extended global supply chains within three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and provide the perspectives of both U.S. and Chinese executives. It includes coverage of several highly publicized product recalls, including Ford Pinto, Extra Strength Tylenol, melamine-tainted milk, Mattel, and Toyota.
Presenting detailed examples of both poor and best practices, the text supplies firsthand accounts from key players in well-known product recalls. It outlines an event study methodology that can help readers determine the true financial impact of a product recall announcement. It also describes how to conduct controlled experiments to determine the effect of various recall strategies on consumers.
The book describes how alternative product recall strategies can influence consumers' perception of your organization's corporate social legitimacy as well as their future purchasing behaviors. Although the text focuses on product quality within the supply chain, it also sheds light on other sources of product hazardssharing a wide-ranging perspectives and current methodologies.
| Acknowledgments |
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ix | |
| Editors |
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xi | |
| Contributors |
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xiii | |
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SECTION I INTRODUCTION TO SECTION I: BACKGROUND |
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3 | (12) |
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2 Importance of Product Recalls |
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15 | (16) |
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3 Consumer Protection in Developing Countries |
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31 | (16) |
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4 Quality Risk in Global Supply Networks |
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47 | (18) |
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SECTION II INTRODUCTION TO SECTION II: DARK SIDE OF PRODUCT SAFETY |
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65 | (18) |
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6 Chinese Milk Powder Crisis |
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83 | (24) |
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107 | (14) |
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8 Conceptualization of Supply Chain Quality Management |
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121 | (16) |
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SECTION III INTRODUCTION TO SECTION III: BRIGHT SIDE OF PRODUCT SAFETY: EXEMPLAR CASES |
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9 Dongfeng-Peugeot-Citroen Automobile Co., Ltd. |
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137 | (16) |
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10 Changan Ford Mazda Automobile Co., Ltd. |
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153 | (16) |
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169 | (10) |
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12 CHIC Group Global Co., Ltd. |
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179 | (18) |
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SECTION IV INTRODUCTION TO SECTION IV: FINANCIAL PERSPECTIVE ON PRODUCT RECALLS |
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13 Impact of Product Recall Announcements on Shareholder Wealth in China |
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197 | (22) |
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14 Impact of Toy Product Recalls on Shareholder Wealth in the United States |
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219 | (26) |
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15 Impact of Recalls on Retailer Shareholder Wealth in the United States |
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245 | (24) |
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SECTION V INTRODUCTION TO SECTION V: CONSUMER PERSPECTIVE ON PRODUCT RECALLS |
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16 Effectiveness of Recall Strategies on Customer Perceptions |
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269 | (14) |
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17 Customer Perceptions of a Product Recall: The Role of Panic |
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283 | (22) |
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SECTION VI INTRODUCTION TO SECTION VI: SUPPLY CHAIN QUALITY MANAGEMENT AND PERFORMANCE |
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18 Relationship between Supply Chain Quality Integration and Performance |
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305 | (30) |
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19 Effect of Supply Chain Integration on Product Quality and Innovation |
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335 | (26) |
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20 Effect of Supply Chain Quality Management on Performance |
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361 | (32) |
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393 | (6) |
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| Index |
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399 | |
Dr. Barbara B. Flynn is the Richard M. and Myra Louise Buskirk Professor of Manufacturing Management at the Kelley School of Management, Indiana University. She received a D.B.A. in operations management from Indiana University, a M.B.A., with an emphasis in operations management and managerial economics, from Marquette University and a B.A. in psychology from Ripon College. Her previous academic appointments have been at Wake Forest University, Iowa State University and Louisiana State University. She is a Fellow of the Decision Sciences Institute and recipient of the Distinguished Service Award from the Decision Sciences Institute and the Distinguished Scholar Award from the Operations Management division of the Academy of Management.Dr. Flynn has received over $1 million in research funding from the National Science Foundation, the U.S. Department of Education and the Center for Innovation Management Studies. She is director of the High Performance Manufacturing research group, which studies the relationship between manufacturing practices and performance in various organizational and national cultures. Other research interests include global supply chain management, quality management, operations strategy, JIT and group technology. She has published articles in Management Science, Decision Sciences, Journal of Operations Management, International Journal of Operations Management and other leading journals, as well as a book and numerous book chapters.Dr. Flynn is former Editor-in-Chief and founding editor of Decision Sciences Journal of Innovative Education, and former Editor-in-Chief of Quality Management Journal. She is an Associate Editor of Journal of Operations Management and Decision Sciences. She serves on the Editorial Review Board of International Journal of Applied Quality Management, Production and Operations Management, and Benchmarking for Qua
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