Preface |
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xi | |
Introduction to Market Research |
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xiii | |
Author |
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xxiii | |
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1 | (12) |
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1.1 Introduction to Market Research Process |
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1 | (1) |
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1.2 Market Research Process |
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2 | (9) |
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1.2.1 Prepare Your Market Research Plan |
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3 | (1) |
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1.2.1.1 Exploratory Research |
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4 | (1) |
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1.2.1.2 Descriptive Research |
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5 | (1) |
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5 | (1) |
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1.2.2 Data Collection Step |
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6 | (1) |
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1.2.2.1 Design Sampling Plan |
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6 | (2) |
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8 | (1) |
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9 | (1) |
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10 | (1) |
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1.2.5 Prepare Your Data for Presentation |
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10 | (1) |
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1.3 Case Study: Market Research Process in Action |
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11 | (2) |
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13 | (64) |
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2.1 Importance of Preparing a Market Research Tool |
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14 | (1) |
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2.2 Designing a Data Collection Tool: Step by Step |
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15 | (4) |
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2.2.1 Step One: Define the Context |
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15 | (1) |
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2.2.2 Step Two: Build Your Question Bank |
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16 | (1) |
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2.2.3 Step Three: Build Your Data Collection Tool |
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16 | (2) |
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2.2.4 Step Four: Validation |
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18 | (1) |
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2.3 Formulating Questions |
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19 | (12) |
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2.3.1 Closed-Ended Questions |
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20 | (2) |
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2.3.2 Open-Ended Questions |
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22 | (1) |
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2.3.3 Projective Questions |
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23 | (2) |
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2.3.4 Choice Modeling Questions |
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25 | (1) |
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26 | (1) |
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27 | (1) |
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2.3.7 Things to Watch For |
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28 | (3) |
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31 | (4) |
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2.5 Data Collection Methods |
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35 | (39) |
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2.5.1 In-Depth Interviews |
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35 | (2) |
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2.5.1.1 Keys to Performing a Good Interview |
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37 | (2) |
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2.5.1.2 Different Types of Individual Interviews |
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39 | (2) |
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2.5.1.3 Motivating Interview Respondents |
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41 | (1) |
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2.5.1.4 Interviews in Life Sciences |
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42 | (2) |
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44 | (2) |
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2.5.2.1 Guidelines to Preparing a Focus Group |
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46 | (1) |
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2.5.2.2 Recruiting for a Focus Group |
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47 | (2) |
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2.5.2.3 Running the Focus Group |
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49 | (2) |
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2.5.2.4 Variation #1: Online Focus Groups |
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51 | (2) |
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2.5.2.5 Variation #2: Triads |
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53 | (1) |
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2.5.3 Traditional Surveys |
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54 | (1) |
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2.5.3.1 Direct Mail Surveys |
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55 | (1) |
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56 | (1) |
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2.5.3.3 In-Person/Street Surveys |
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56 | (1) |
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57 | (2) |
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2.5.4.1 Tips for Designing Your Web Survey and Increasing Your Response Rates |
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59 | (1) |
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2.5.4.2 Online Survey Tools |
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60 | (2) |
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2.5.4.3 Mobile Online Surveys |
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62 | (1) |
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2.5.4.4 Getting Participants |
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63 | (2) |
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65 | (1) |
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66 | (3) |
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2.5.6.1 Use in Life Sciences |
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69 | (3) |
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72 | (1) |
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2.5.7.1 Use in Life Sciences |
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73 | (1) |
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2.6 Closing Words on Ethics and Primary Market Research |
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74 | (3) |
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77 | (30) |
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3.1 Active Secondary Research |
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79 | (17) |
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79 | (2) |
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3.1.2 Public Company Data |
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81 | (1) |
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82 | (1) |
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3.1.4 Trade and Industry Groups |
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83 | (1) |
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3.1.5 Scientific Publications |
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84 | (1) |
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3.1.6 Market Research Firms |
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85 | (1) |
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3.1.7 Competitive Start-Up Research through Specialized Websites |
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86 | (1) |
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87 | (1) |
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88 | (2) |
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90 | (2) |
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3.1.11 Search Engines: Tips and Tricks |
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92 | (1) |
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93 | (3) |
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3.2 Passive Secondary Research |
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96 | (5) |
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3.2.1 Rich Site Summary Feeds |
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96 | (1) |
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96 | (1) |
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3.2.3 Web Monitoring Tools |
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97 | (1) |
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3.2.4 Social Media Tracking |
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98 | (1) |
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3.2.5 Online Collaborative Tools: Factr |
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99 | (1) |
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99 | (1) |
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3.2.7 A Word on Bots and Data Scrapers |
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100 | (1) |
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3.3 Internal Secondary Data |
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101 | (1) |
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3.4 Evaluating Your Secondary Research |
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102 | (2) |
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3.5 Limits of Secondary Research |
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104 | (3) |
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107 | (36) |
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4.1 Initial Data Analysis |
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108 | (5) |
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4.1.1 Cleaning Up the Data |
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109 | (3) |
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4.1.2 Preparation of Data |
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112 | (1) |
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4.1.3 Specific Issues Relating to Cleaning Up Qualitative Data |
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113 | (1) |
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4.2 Data Analysis: Quantitative |
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113 | (13) |
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4.2.1 Overview of Descriptive and Inferential Analysis |
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114 | (2) |
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4.2.2 Univariate Analysis |
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116 | (1) |
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4.2.2.1 Frequency Distribution, Central Tendency, and Dispersion |
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116 | (2) |
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118 | (1) |
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119 | (1) |
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4.2.3 Multivariate Analysis |
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120 | (1) |
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4.2.3.1 Contingency Tables |
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120 | (1) |
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121 | (2) |
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4.2.3.3 Regression Analysis |
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123 | (1) |
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4.2.3.4 General Linear Model |
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124 | (1) |
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4.2.4 Software for Quantitative Analysis |
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124 | (2) |
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4.3 Qualitative Data Analysis |
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126 | (14) |
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4.3.1 Qualitative Data Analysis Process |
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127 | (1) |
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4.3.1.1 Step One: Familiarization |
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128 | (1) |
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4.3.1.2 Step Two: Identifying a Framework |
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128 | (6) |
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4.3.1.3 Step Three: Coding the Data Using the Framework |
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134 | (3) |
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4.3.1.4 Step Four: Use the Framework for Descriptive Analysis |
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137 | (1) |
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4.3.2 Using Computer Software to Assist in Qualitative Analysis |
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137 | (3) |
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4.3.3 Some Final Notes about Qualitative Analysis |
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140 | (1) |
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4.4 Obstacles to Effective Analysis |
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140 | (2) |
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4.4.1 Confusing Facts and Opinions |
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141 | (1) |
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141 | (1) |
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141 | (1) |
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4.5 Future of Data Analysis |
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142 | (1) |
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143 | (18) |
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5.1 Appraising the Market Environment: The SWOT Model |
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143 | (6) |
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5.1.1 Four Elements of a SWOT Model |
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144 | (3) |
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5.1.2 Developing Strategy Applications from Your SWOT Model |
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147 | (1) |
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5.1.3 An Alternative to SWOT: The SCORE Model |
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148 | (1) |
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5.2 Appraising Market Size: The TAM-SAM-SOM Model |
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149 | (5) |
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5.2.1 Three Parts of the TAM-SAM-SOM Model |
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150 | (4) |
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5.3 Appraising Customer Attributes: The Kano Model |
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154 | (4) |
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5.3.1 Five Attributes of the Kano Model |
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155 | (2) |
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5.3.2 Issues with Kano Modeling |
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157 | (1) |
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5.4 Appraising Competitive Space: The Strategic Triangle (3C's) |
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158 | (2) |
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5.4.1 Implementing 3C's Strategic Triangle |
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159 | (1) |
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5.5 A Final Note on Organizing Complex Data |
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160 | (1) |
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161 | (26) |
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6.1 Presenting Quantitative Data |
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162 | (8) |
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6.1.1 Identification and Evaluation Step |
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163 | (1) |
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6.1.2 Transforming Quantitative Data into a Graphic |
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164 | (3) |
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167 | (1) |
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6.1.4 Decision Tree Modeling |
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168 | (2) |
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6.2 Presenting Qualitative Data |
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170 | (6) |
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6.2.1 Overview of Presenting Qualitative Data |
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170 | (1) |
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6.2.2 Using Quotes to Reinforce Qualitative Presentations |
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171 | (1) |
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6.2.3 Visual Layouts to Display Qualitative Data |
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172 | (1) |
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6.2.3.1 Qualitative Matrixes |
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173 | (1) |
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174 | (2) |
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176 | (8) |
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176 | (2) |
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6.3.1.1 Slideshow Software |
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178 | (1) |
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6.3.1.2 Slideshow Framework: The 10/20/30 Rule |
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179 | (1) |
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6.3.2 Visual Storytelling Software |
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180 | (1) |
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181 | (3) |
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6.4 Closing Remarks: Marketing versus Technology |
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184 | (3) |
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187 | (4) |
Bibliography and Further Reading |
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191 | (2) |
Appendix |
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193 | (2) |
Index |
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195 | |