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List of Figures and Tables |
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xvii | |
Foreword |
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xix | |
Acknowledgments |
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xxiii | |
About the Authors |
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xxvii | |
Introduction |
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xxix | |
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1 How the Covid-19 Pandemic Reshaped Healthcare with Technology |
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1 | (38) |
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Assessing the Current State of Digital Maturity in Healthcare |
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6 | (16) |
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How Big Tech Firms and Non-Traditional Players Are Reshaping the Healthcare Market |
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22 | (8) |
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How Leading Health Systems Are Approaching Digital Health |
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30 | (7) |
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Key Takeaways and Action Steps |
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37 | (2) |
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2 The Future of Digital Health |
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39 | (24) |
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Enabling Online Patient Experiences: Telehealth and Digital Front Doors |
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40 | (5) |
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Improving Caregiver Experiences: Beyond EHR |
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45 | (3) |
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Digitally Enabling Administrative Functions: Automation |
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48 | (2) |
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Enhancing wellness in Our Communities: Population Health Management |
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50 | (2) |
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Creating New Lines of Revenue: Monetizing Digital Platforms |
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52 | (9) |
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Key Takeaways and Action Steps |
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61 | (2) |
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3 Creating an Agile Digital Transformation Blueprint |
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63 | (32) |
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A Vision for a Digital Enterprise |
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64 | (6) |
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Digital Strategy and Readiness Assessment |
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70 | (7) |
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Agile Roadmap Development and Prioritization of Initiatives |
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77 | (6) |
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Agile Digital Transformation and Technology Partner Selection |
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83 | (9) |
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Key Takeaways and Action Steps |
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92 | (3) |
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4 Ensuring Strong Foundations |
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95 | (32) |
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Data Ownership and Data Management |
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96 | (8) |
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Data Integration and Interoperability |
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104 | (10) |
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114 | (2) |
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Technical Debt and Infrastructure Readiness |
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116 | (4) |
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120 | (4) |
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Key Takeaways and Action Steps |
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124 | (3) |
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5 Leveraging Maturing and Emerging Technologies |
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127 | (26) |
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Analytics, Machine Learning, and AI |
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128 | (11) |
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Maturing Technologies: Cloud, Voice, and Automation |
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139 | (9) |
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Emerging Technologies: 5G, Blockchain |
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148 | (3) |
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Key Takeaways and Action Steps |
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151 | (2) |
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6 Building Technology Partnerships for Success |
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153 | (38) |
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Understanding the Technology Vendor Ecosystem: ICEA™ Framework |
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154 | (4) |
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Innovators: We Have a Whole New Way of Doing It |
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158 | (10) |
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Custodians: We Have the Data and the Workflow |
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168 | (4) |
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Enablers: Rent It, Build on It |
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172 | (8) |
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Arbitrageurs: We Can Do It Cheaper, Faster, and Better |
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180 | (5) |
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What Successful Technology Vendors Do Right |
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185 | (4) |
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Key Takeaways and Action Steps |
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189 | (2) |
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7 Getting Digital Transformation Right |
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191 | (28) |
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Setting the Stage for Success |
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192 | (1) |
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Selecting and Managing Your Technology Partners |
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193 | (6) |
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Harnessing Innovation: Straddling Two Canoes |
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199 | (5) |
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Funding Your Digital Transformation Journey |
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204 | (4) |
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Managing Governance, Culture, and Change |
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208 | (5) |
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Addressing Cultural Aspects of Transformational Programs |
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213 | (4) |
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Key Takeaways and Action Steps |
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217 | (2) |
Index |
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219 | |