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E-raamat: Implementing Electronic Document and Record Management Systems [Taylor & Francis e-raamat]

(Independent Consultant, London, UK)
  • Formaat: 280 pages, 45 Illustrations, black and white
  • Ilmumisaeg: 24-Aug-2007
  • Kirjastus: Auerbach
  • ISBN-13: 9780429119033
Teised raamatud teemal:
  • Taylor & Francis e-raamat
  • Hind: 170,80 €*
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  • Tavahind: 244,00 €
  • Säästad 30%
  • Formaat: 280 pages, 45 Illustrations, black and white
  • Ilmumisaeg: 24-Aug-2007
  • Kirjastus: Auerbach
  • ISBN-13: 9780429119033
Teised raamatud teemal:
IT consultant Adam explains how to create and employ electronic document and records management systems (EDRMS) so that organizations can efficiently store and access electronic documents. Drawing heavily on his experiences in public sector organizations in the UK, he discusses the rationale for electronic rather than paper records, and outlines steps for implementing a successful system, from idea through implementation and ongoing support for the project. Coverage includes basics of EDRMS, standards and legislation, and eight major individual components of a system, such as electronic document types, search and retrieval, e-mail management, and remote access, as well as software platforms and hardware considerations. The author also discusses how to manage the organizational culture change that must accompany implementation. Nine case studies demonstrate best practices in healthcare and municipal government. A glossary and a list of software vendors are included. The readership for the book includes IT managers, project managers, and business analysts. The book is distributed in the US by Taylor & Francis. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)

The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently store and access electronic documents and records in a manner that allows quick and efficient access to information so an organization may meet the needs of its clients.

The book addresses a host of issues related to electronic document and records management systems (EDRMS). From starting the project to systems administration, it details every aspect in relation to implementation and management processes. The text also explains managing cultural changes and business process re-engineering that organizations undergo as they switch from paper-based records to electronic documents. It offers case studies that examine how various organizations across the globe have implemented EDRMS.

While the task of creating and employing an EDRMS may seem daunting at best, Implementing Electronic Document and Record Management Systems is the resource that can provide you with the direction and guidance you need to make the transition as seamless as possible.
Preface xvii
Acknowledgments xix
Introduction xxi
About the Author xxv
Part 1 Basics of Electronic Document and Records Management Systems
History and Background of Electronic Document and Records Management Systems
3(4)
Earliest Systems Known to Humans
3(1)
Modern Systems
3(2)
Future Market Trends
5(2)
Fundamentals of EDRMS
7(16)
Legislative Issues
7(1)
Legislation --- Freedom of Information Act, Privacy Act 1974, Data Protection Act 1998
7(1)
The Difference between Documents and Records
8(1)
Acronyms
9(2)
EDRMS --- Electronic Document and Records Management Systems
9(1)
EDRM --- Electronic Document and Records Management
10(1)
EDMS --- Electronic Document Management Systems
10(1)
EDM --- Electronic Document Management
10(1)
ERMS --- Electronic Records Management Systems
10(1)
ERM --- Electronic Records Management
10(1)
DMS --- Document Management Systems
10(1)
ECM --- Enterprise Content Management
11(1)
DM and RM
11(1)
Electronic Record Keeping
11(1)
Basic Components of Electronic Document Management Systems
11(5)
Document Repository
11(1)
Folder Structures
12(1)
Integration with Desktop Applications
13(1)
Check-In and Check-Out
13(1)
Version Control
13(1)
Auditing
14(1)
Security
14(1)
Classification and Indexing
14(1)
Search and Retrieval
15(1)
Optical Character Recognition (OCR)
15(1)
Basic Components of Record Management Systems
16(4)
Repository
17(1)
Folder Structure
17(1)
Classification, Indexing, and Metadata
17(1)
Capturing and Declaring Records
17(1)
Retention and Disposal of Records
18(1)
Record Security
18(1)
Managing Physical Records
18(1)
Search and Retrieval
18(1)
Auditing and Reporting
19(1)
Compliance with Standards
19(1)
Scanning and Imaging
19(1)
Collaboration
20(1)
Workflow
20(1)
The Complete EDRMS
20(3)
Complying with Standards and Legislation
23(18)
ISO 15489
24(1)
ISO 15489.1-2002, Records Management --- Part 1: General
24(1)
ISO 15489.2-2002, Records Management --- Part 2: Guidelines
25(1)
DIRKS (Designing and Implementing Record-Keeping Systems)
25(2)
Step A --- Preliminary Investigation
25(1)
Step B --- Analysis of Business Activity
26(1)
Step C --- Identification of Record-Keeping Requirements
26(1)
Step D --- Assessment of Existing Systems
26(1)
Step E --- Identification of Strategies for Record-Keeping
27(1)
Step F --- Design of a Record-Keeping System
27(1)
Step G --- Implementation of a Record-Keeping System
27(1)
Step H --- Post-Implementation Review
27(1)
MOREQ: Model Requirements for the Management of Electronic Records
27(1)
DoD 5015.2: Design Criteria Standard for ERM Software Applications
28(1)
DoD 5015.2 --- Compliant Systems
29(1)
The National Archives-Compliant Systems (TNA 2002)
29(1)
Acts of Law
30(1)
Freedom of Information
30(1)
The Privacy Act 1974 (United States) and Data Protection Act 1998 (United Kingdom)
31(1)
Government Paperwork Elimination Act
31(1)
Other Acts of Law and Regulations Impacting on Electronic Records
31(5)
BSI PD 0008
32(1)
Health Insurance Portability and Accounting Act (HIPAA)
33(1)
U.S. Securities and Exchange Commission
33(1)
National Association of Security Dealers
34(1)
Financial Services and Markets Act 2000
34(1)
Sarbanes-Oxley Act
35(1)
International Financial Reporting Standards
35(1)
The e-Privacy Directive
36(1)
Environmental Information Regulations 2004
36(1)
Conclusion
36(5)
Part 2 Components of EDRMS
Creating Electronic Document Types
41(22)
Gathering Requirements for Defining Electronic Documents
41(2)
Defining Electronic Document Types
43(5)
Step 1 --- Working with a Representative Cross Section of the Department
43(1)
Step 2 --- Discovering the Department's Main Activities
43(1)
Step 3 --- Defining Document Types for Each Document Group
44(1)
Step 4 --- Defining Metadata for Each Document Type
45(3)
Defining Metadata for Searching and Retrieval Methods
48(1)
Defining Metadata for the Health and Safety Accident Document
48(1)
Using Mandatory Fields to Define Metadata
49(2)
Specifying Metadata Field Types
51(1)
Analyzing Each Part of the Form to Derive Metadata
52(5)
Part A --- About You
52(1)
Part B --- About the Incident
52(3)
Part C --- About the Injured Person
55(1)
Part D --- About the Injury
56(1)
Part E --- About the Kind of Accident
56(1)
Part F --- Dangerous Occurrences
56(1)
Part G --- Describing What Happened
56(1)
What Other Documents Would Be Related to This Type of Document?
57(1)
Standard Metadata Fields
57(1)
The Completed Metadata Definition
57(3)
Letters
60(1)
Uploading Files from Other Sources
61(1)
Creating Document Types for the Other Departments
62(1)
Creating the Folder Structure
63(10)
The Organizational Structure
64(1)
Property-Based Folder Structures
64(2)
Business-Based Folder Structure
66(2)
Project-Based Folder Structure
68(1)
Which Folder Structure to Choose
68(1)
The Hybrid Approach
69(4)
Step 1 --- Top-Level Folder
70(1)
Step 2 --- Creating Level 2 Folders
70(1)
Step 3 --- Creating Level 3 Folders
70(1)
Step 4 --- Creating Folders within Each of the Environmental Services Department Folders
70(3)
Search and Retrieval
73(12)
Searching a Document or Records Content
73(1)
Basic Searches
74(2)
Advanced Searches
76(1)
Designing Search Screens and Displaying Search Results
77(4)
Administrative Search Functions --- Reporting
81(4)
Integrating Workflow
85(14)
How and When Should Workflow Be Integrated?
85(1)
Workflow Process Mapping
86(1)
Starting at the Beginning --- The Post Room
86(1)
Setting Up the Post Room
87(3)
Step 1 --- How Much Mail Does the Organization Receive?
87(1)
Step 2 --- How Do We Index Mail?
88(1)
Step 3 --- How Many Scanning and Indexing Stations Are Needed?
88(2)
What Do We Do with Direct Marketing Materials?
90(1)
The Starting Point for Documents with Workflow
90(1)
Work Queues
91(1)
Handling Letters That Have Been Directed to the Wrong Department or Person
91(1)
Archiving Letters
91(1)
Investigating How Documents Flow around the Organization
92(1)
Keeping an Audit Trail
93(1)
Running Reports
94(1)
Managing the Organization Using Workflow
94(1)
Other Workflow Examples
95(1)
Job Applications
95(1)
Freedom of Information Request
96(1)
Realizing the Full Potential of Workflow
96(3)
E-mail Management
99(4)
How to Manage E-mails
99(1)
Corporate E-mail Policy
100(1)
E-mail Is Not an IT Issue; It's a Business Issue
100(1)
Laws, Regulatory Compliance, and E-mails
100(1)
Classifying and Indexing E-mails
101(1)
The E-mail Document Type
101(1)
Searching and Retrieving E-mails
101(1)
Retaining E-mails
102(1)
Records Management and Records Management Policies
103(6)
What Constitutes a Record?
103(1)
When Do Documents Become Records?
104(1)
Retention Schedules
105(1)
Off-Line Storage Media
106(1)
Archiving
106(1)
Security
106(3)
Auditing
107(1)
Further Legislation and Standards on the Retention and Deletion of Documents
107(2)
User Interfaces, Mobile Working and Remote Access
109(8)
Advantages of the Windows Client
110(1)
Disadvantages of the Windows Client
110(1)
Advantages of the Web Client
110(1)
Disadvantages of the Web Client
111(1)
Which User Interface? Windows Client or Web Client?
111(1)
Aspects of Good User Interface Design
111(2)
Displaying More than One Document or Record
111(1)
Displaying Metadata Associated with a Document or Record
112(1)
Navigating through the Folder Structure
112(1)
Search Facilities
113(1)
Accessing the Document or Records History
113(1)
Comparing Different Document Versions
113(1)
Mobile Working
113(1)
User Interfaces and PDAs
114(1)
Off-Line Working
114(3)
Scanning Historical Documents and Records
117(10)
Processes
117(4)
Preparation
118(1)
Scanning, Classification, and Indexing
118(1)
On-Site Scanning, Classification, and Indexing
119(1)
Off-Site Scanning, Categorization, and Indexing
120(1)
Training Needs of Scanning and Indexing Personnel
121(1)
Quality Assurance
121(1)
Running the Processes in Parallel
122(1)
Case Study --- Warrington NHS (National Health Service) Primary Care Trust (United Kingdom)
122(5)
Requirements
123(1)
Solution
123(4)
Part 3 A Framework for EDRMS
Project Management
127(24)
Prince2™
127(13)
Prince2 Processes
128(1)
Starting up a Project (SU)
129(1)
Directing a Project (DP)
130(1)
Initiating a Project (IP)
130(1)
Managing Stage Boundaries (SB)
131(1)
Controlling a Stage (CS)
132(1)
Managing Product Delivery (MP)
132(1)
Closing a Project (CP)
133(1)
Planning
134(1)
The Components
135(1)
Business Case
135(1)
Organization
136(1)
Plans
136(1)
Controls
137(1)
Management of Risk
138(1)
Quality in a Project Environment
138(1)
Configuration Management
139(1)
Change Control
140(1)
PMBOK (Project Management Body of Knowledge)
140(9)
Project Management Knowledge Areas
140(2)
Project Phases
142(1)
The Five Process Groups
142(1)
The Nine Project Management Knowledge Areas
142(1)
Project Integration Management
143(1)
Project Scope Management
143(1)
Project Time Management
143(1)
Project Cost Management
144(1)
Project Quality Management
145(1)
Project Human Resource Management
145(1)
Project Communications Management
146(1)
Project Risk Management
147(1)
Project Procurement Management
148(1)
Starting the EDRMS Project
149(1)
Getting the Right Team Together
150(1)
The Business Case
151(12)
Saving Costs
152(1)
Saving Floor Space
152(1)
Productivity Gains
152(1)
Competitive Advantages
153(1)
Centralized Storage of Information
153(1)
Management of Information
154(1)
Compliance with Record Keeping Laws and Standards
154(1)
Improved Customer Service
154(1)
Improved Staff Morale
154(1)
More Efficient Business Processes
155(1)
Encouraging Team Working
155(1)
Full Disaster Recovery
155(1)
The Link between Tangible Benefits and Intangible Benefits
155(1)
Costs of the Project
156(4)
Project Management
156(1)
Information Gathering and Analysis
157(1)
The Feasibility Study
157(1)
The Business Case
157(1)
The Functional Requirements
158(1)
The Technical Specification
158(1)
Procuring an EDRMS Software Solution
158(1)
IT Hardware Costs
158(1)
Implementation Costs
158(1)
Training Costs
159(1)
IT Support Costs
159(1)
Maintenance Costs
160(1)
Stages Running in Parallel
160(1)
Financial Benefits of the Project
160(3)
The Functional Requirements
163(10)
Folder Structure
164(1)
Document Types and Metadata
164(1)
Search and Retrieval
165(1)
Document Management
166(1)
Records Management
167(1)
User Interfaces
167(1)
Mobile Working and Remote Access
168(1)
Security and Access
169(1)
Auditing
169(1)
Reporting
170(1)
Administration
170(1)
Compliance with Standards
170(3)
The Technical Specification
173(6)
Folder Structure
173(1)
Document Types and Metadata
174(1)
Search and Retrieval
174(1)
Document Management
174(1)
Records Management
174(1)
User Interfaces
175(1)
Mobile Working and Remote Access
175(1)
Security and Access
175(1)
Auditing
175(1)
Reporting
176(1)
Administration
176(3)
EDRMS Software Platforms
179(4)
Choosing the ``Right'' (?) Software
180(1)
The D.I.Y Option --- In-House Development
180(3)
Hardware Considerations
183(2)
Mirroring Servers
183(1)
Clustering
184(1)
Backup Facilities
184(1)
Disaster Recovery
184(1)
Scanners
184(1)
Managing the Cultural Change of EDRMS
185(14)
What Is Change Management?
186(1)
What Is Organizational Culture?
186(1)
What Is Cultural Change?
187(1)
People
187(1)
Systems
187(1)
Processes
187(1)
Organizational Cultural and Change Management
188(1)
Approaches to Change Management
188(3)
Political Skills: Understanding Organizational Politics
189(1)
Analytical Skills: Investigating the Organization
190(1)
People Skills: Communication and interaction
190(1)
System Skills: Knowing the Organization Processes
190(1)
Business Skills: Knowing the Organization
191(1)
Fundamental Components of the Change Program
191(3)
Investigate the Culture of the Organization
191(1)
The Need for Change
191(1)
``The Computer Will Replace Our Jobs'' Syndrome
192(1)
Communication with Staff
192(1)
Leading by Example
192(1)
Involve the Whole Organization
193(1)
Empowering Staff within the Organization
193(1)
Change at the Individual Level
193(1)
Expect the Unexpected
193(1)
Change Management Strategies
194(1)
Empirical-Rational
194(1)
Normative-Reeducative
194(1)
Power-Coercive
195(1)
Influencing Factors in Designing the Change Management Program
195(1)
Which Change Management Strategy to Choose?
195(1)
Overcoming the Reluctance to Let Go of Paper
196(1)
Changes in the Mail Room
196(1)
Implementing and Managing the Change Program
197(1)
Conclusion
197(2)
The On-Going Nature of the Project
199(24)
The EDRMS Working Group
199(1)
Receiving User Feedback
200(1)
Supporting Users
200(1)
Integrating the EDRMS with Other Systems
201(1)
The Paperless Office --- a Myth or Practicality?
201(2)
Part 4 EDRMS Case Studies
Case Study --- Agis Healthcare, Netherlands
203(1)
Challenges
203(1)
Requirements
203(1)
Solution
204(1)
Benefits
204(1)
Case Study --- Barclays Bank, United Kingdom
204(2)
The Problem
204(1)
The Solution
205(1)
The Benefits
205(1)
Case Study --- City of Newark, New Jersey
206(2)
Solution
206(1)
Benefits
206(1)
Paperless Administration
207(1)
Digital Print Management
207(1)
Federal E-File Compliance
207(1)
Municipal Council Meeting Agendas
207(1)
Further Improvements
207(1)
Case Study --- Cuatrecasas, Spain
208(4)
Exchanging Information
208(1)
Document Version Control
208(1)
Publishing Company Information
208(1)
Low Reuse of Best Practices
209(1)
The Requirements
209(1)
The Solution
209(1)
The Benefits
209(1)
Increased Productivity
210(1)
Publishing
210(1)
Infrastructure
210(1)
Increased IT Productivity
210(1)
Client Extranet
210(1)
Costs
211(1)
Calculating Return on Investment (ROI)
211(1)
Case Study --- NHS Care Records Service, United Kingdom
212(1)
Choose and Book
212(1)
Electronic Transmission of Prescriptions (ETP)
213(1)
Picture Archiving and Communications Systems (PACS)
213(1)
Quality Management and Analysis System (QMAS)
213(1)
Primary Care Trusts
213(1)
Case Study --- Nevada County, California
213(1)
Case Study --- New York City Police Pension Fund, New York
214(4)
The Challenges
215(1)
The Requirements
215(1)
The Solution
215(2)
The Benefits
217(1)
Case Study --- Trinity Community Centre, United Kingdom
218(2)
The Issues
218(1)
The Solution
219(1)
Case Study --- Tyler Memorial Hospital, Tunkhannock, Pennsylvania
220(3)
Challenges
220(1)
Solution
221(1)
Results
221(2)
Appendix A EDRMS Software Vendors
223(12)
Diagonal Solutions --- Wisdom
223(1)
Dexmar --- KnowPro EDRM
224(1)
EMC Software --- Documentum Records Manager
224(1)
Fabasoft --- eGov-Suite
225(1)
FileNet
226(1)
Hummingbird --- DM, RM, R/KYV
226(1)
Hyperwave --- eRecords Suite
226(1)
IDOX --- Document Management and Records Management
227(1)
Meridio
227(1)
IBM
228(1)
Interwoven
228(1)
Objective
229(1)
Open Text Corporation
229(1)
Tower Software
230(1)
Uniplex
230(1)
Vignette
231(1)
World Software Corporation
232(1)
Xerox DocuShare
232(3)
Appendix B Glossary
235(6)
References
241(4)
Chapter 3 --- Legislation and Standards
241(1)
Chapter 11 --- Scanning Historical Documents and Records
242(1)
Chapter 12 --- Project Management
242(1)
Chapter 18 --- Managing the Cultural Change of EDRMS
242(1)
Case Studies
242(1)
EDRMS Software
243(2)
Index 245


Independent Consultant, London, UK