A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disaste...Loe edasi...
Sari: Wiley Series in Systems Engineering and Management
(Ilmumisaeg: 08-Jun-2007, Kirjastus: John Wiley & Sons Inc, ISBN-13: 9780470108994)
Combining author William F. Christophers work with the ideas presented in Stafford Beers seminal book The Heart of Enterprise, Viable Systems Management Science: A New Roadmap for Management provides managers with a powerful, descriptive and diagn...Loe edasi...
(Ilmumisaeg: 01-Mar-2006, Kirjastus: John Wiley & Sons Inc, ISBN-13: 9781119201434)
You have what it takes to be a CIO. Do you have a strategy for getting there? Now you do. Gregory Smith has written the definitive work on how to achieve leadership success in IT. This well-written and carefully researched book is a must-read for...Loe edasi...
High-Impact Sales Force Automation is a hands-on guide to implementing the latest computer technology in sales and marketing departments. The authors unique background in both business and science provides a practical, yet in-depth perspective on s...Loe edasi...
