Introduction |
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6 | (2) |
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1 Perspectives on management |
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8 | (2) |
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2 Organization structures |
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10 | (2) |
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A Organizational structures |
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B An example of a divisional structure |
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12 | (2) |
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A Henri Fayol (1841--1925) |
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B Frederick Winslow Taylor (1856--1915) |
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C Peter Drucker (1909--2005) |
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4 Management in different sectors |
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14 | (2) |
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16 | (2) |
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6 Innovation and creativity |
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18 | (2) |
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B Trevor Baylis: a case study on the value of market research in the innovation process 1 |
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20 | (2) |
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A Criteria for screening ideas |
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B Trevor Baylis: a case study on the value of market research in the innovation process 2 |
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22 | (2) |
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A The new product development process |
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B Is there a need for a product or service? |
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9 New product development in practice |
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24 | (2) |
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A Diffusion of innovation and customer adoption of new products |
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B The Maclaren Baby Buggy |
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26 | (2) |
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28 | (2) |
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B Development of marketing techniques |
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30 | (2) |
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A The benefits of marketing planning |
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B SWOT analysis -- Caffe Italia, a UK coffee retail outlet |
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32 | (2) |
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A The four Ps / the seven Ps of the marketing mix |
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34 | (2) |
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B Market research methods |
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15 Using the Internet for marketing |
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36 | (2) |
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B The Long Tail and Freemium |
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38 | (2) |
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B Viral marketing in action |
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40 | (2) |
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A Managing operations overview |
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C Contingency planning and risk |
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42 | (2) |
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44 | (2) |
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46 | (2) |
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A Customer relationship management (CRM) |
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B Customer journey mapping |
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48 | (2) |
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A Just-in-time and online inventory management |
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PEOPLE AND HUMAN RESOURCES |
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22 Recruitment and selection |
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50 | (2) |
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A The recruitment and selection process |
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B Recruitment of temporary staff |
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C Employment legislation and equal opportunities |
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23 Motivation and job design |
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52 | (2) |
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B Hackman and Oldham's job characteristics model |
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24 Performance appraisal, feedback, training and development |
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54 | (2) |
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56 | (2) |
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26 Managing knowledge and learning in organizations |
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58 | (2) |
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60 | (2) |
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A Transactional and transformational leaders |
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B Is there a difference between leadership and management? |
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28 Managing across cultures |
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62 | (2) |
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B Cross-cultural competence |
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C Cross-cultural differences |
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29 Financial accounting and management accounting |
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64 | (2) |
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30 Business valuation and interpretation of accounts |
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66 | (2) |
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A How much is a business worth? A case study in valuation of assets |
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B A shareholder's perspective |
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31 Banking and financial services |
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68 | (2) |
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B Applying for a bank loan |
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C Cash management services and payment products |
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32 Raising finance -- equity and debt |
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70 | (2) |
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A Venture capital and private equity |
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C Debt or equity financing -- Microsoft and Manchester United |
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33 Mergers and acquisitions |
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72 | (2) |
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A Value creation and synergy |
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B Implementing M&As and post-merger integration |
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74 | (2) |
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A Company ownership and the principal--agency problem |
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76 | (2) |
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A Risk management and financial planning |
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B Risk management and investment |
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36 Managing in difficult times |
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78 | (2) |
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A A year that changed the world |
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B Capital markets and the credit crunch |
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80 | (2) |
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A Porter -- competitive forces |
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B Ansoff -- product development versus market development |
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C Case study: the world watch industry |
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82 | (2) |
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A Gaining competitive advantage through corporate strategy |
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B Mission, tactics and operational planning |
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84 | (2) |
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A Planning for change with force field analysis |
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B Overcoming resistance to change |
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86 | (2) |
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A Implementing strategy -- management by objectives |
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Appendix: US English terms |
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88 | (2) |
Answer Key |
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90 | (22) |
Index |
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112 | (8) |
Acknowledgements |
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120 | |