This volume considers how local, national, and global crises with differing durations, sizes, and impacts challenge the public sector to respond.
Within the public administration and policy disciplines, there has been limited recognition about the nature of, linkages among, and the response options for crises and polycrises, when more than one crisis, emergency, disaster, or catastrophe (whether human-caused or natural) simultaneously impacts citizens in one geographical location. This handbook gathers experts from different fields to explore how each crisis challenges human capacity, information technology, and communication capabilities, and how public leaders must respond. These expert contributions are grouped within five thematic sections:
- Structures in Crisis: A North-South Dialogue, to engage national and global perspectives on how political, social, and economic structures respond during crises
- Agents in Crisis: A Cross-Actor Dialogue, on how agents respond to crises
- Human Capital and Information Technology in Crisis, exploring how these resources interact during crises
- Public Sector Communication in Crisis, examining issues of government and governance in effective crisis communication
- Practitioners in Crisis, a reminder to the discipline that important context and realities are missed if practitioner realities are overlooked.
Chapters in the book engage 23 countries and one overseas dependency along with 14 crisis events. Eighteen chapters are focused on one crisis event while ten chapters directly or indirectly engage polycrises.
As crises and polycrises become a constancy of our time, this volume will be of great interest to students, researchers, and practitioners of public administration and public policy.
This volume considers how local, national, and global crises with differing durations, sizes, and impacts challenge the public sector to respond. It gathers experts from different fields to explore how each crisis challenges human capacity, information technology, and communication capabilities, and how public leaders must respond.
AN INTRODUCTION
1. New Realities: Constancy of Crisis and Poly-Crisis for Public
Administration
Kim Moloney, Bok Gyo Jeong, and Pablo SanabriaPulido
SECTION I STRUCTURES IN CRISIS: A NORTH-SOUTH DIALOGUE
CoEditors: Pablo SanabriaPulido and Kim Moloney
2. How Citizens Perceptions of Management Capacity and Trust in Government
Change during a Worldwide Crisis? The Case of Colombia during the COVID19
Pandemic
Nathalie Méndez and Pablo SanabriaPulido
3. Crisis Management, Transnational Administration, and Administrative
Sovereignty in Developing Countries: Problems of a National Disaster and
Management Organization in Ghana
Frank L. K. Ohemeng and Rosina K. Foli
4. The Performance of Local Government in Addressing Disaster Risk and
Climate Change: a Comparative Analysis of Brazil, Mexico, and Paraguay
Eduardo Grin, Ady Carrera, and Andrew Nickson
5. The Role of INTERPOL Coordinating a Global Public Policy in the Context of
Unequal National Public Administration Capacities: A Case Study of the
Transnational Administration Efforts to Face COVID-19 Crimes as Emerging
Threats
Gerardo BonillaAlguera
6. State Capacity to Address Dual Crises: the Negative Interaction between
the COVID19 Pandemic and Violence against Women in Argentina and Mexico
Mariana Chudnovsky and Diana Martínez
7. Navigating Crisis and Fragmegration in the Public Sector: A Heterarchical
Approach
DanaMarie Ramjit
SECTION II -- AGENTS IN CRISIS: A CROSS-ACTOR DIALOGUE
CoEditors: Bok Gyo Jeong and Kim Moloney
8. Sendai Framework for Disaster Risk Reduction, Transnational Crisis
Management System, and the United Nations: Following the 2015 Nepal
Earthquake
Jungwon Yeo and Bok Gyo Jeong
9. Nongovernmental Organizations in Africa as Agenda in Crisis Response: The
Case of Ghana
James K. Agbodzakey and Sandra Schrouder
10. Public Policy and Flash Floods: Crisis Management in Selected Indian
Ocean Islands
Harshana Kasseeah and Sheetal Sheena Sookrajowa
11. Local Government Strategy and Crisis in the United States: A Community
Resilience / Systems Perspective
Brian D. Williams
SECTION III HUMAN CAPITAL AND INFORMATION TECHNOLOGY IN CRISIS
CoEditors: Eric Zeemering and Tonya E. Thornton
12. Intersecting Crises in Local Government Employment in the United States:
COVID-19, the Grey Tsunami, and Workforce Evolution
Kimberly L. Nelson and Brad A. M. Johnson
13. Roles of Nonprofit Organizations during the Emergency and Extreme Events:
The Case of Continuum of Care (CoC) Homeless Serving Nonprofit Organizations
during the COVID-19 Pandemic
Simon A. Andrew, Hee Soun Jang, Vaswati Chatterjee, and Sara Ford
14. Technology and Crisis: Butterfly or Domino Effect in Governing a
Turbulent World?
Veronica Junjan, Islam Bouzguenda, and Caroline Fischer
15. Training Citizen Responses during a Crisis via Innovative ICT-based
Administrative Actions in South Korea
Shin Kue Ryu
16. Critical Success Factors for Government Crisis Communication over Social
Media in Emergency Management
Nilay Yavuz, Naci Karkin, and Mete Yildiz
SECTION IV PUBLIC SECTOR COMMUNICATION IN CRISIS
CoEditors: Gloria J. Billingsley and Tonya E. Thornton
17. Public Sector Communication in Federal Systems of Government: Exploring
Successes and Failures in Crisis Communication
Saahir Shafi and Daniel J. Mallinson
18. Information Capacity and the Implementation of Social Programs in Latin
America
Rik Peeters, Guillermo M. Cejudo, and César Rentería
19. COVID-19 Vaccine Hesitancy and Public Trust in Government: Implications
for the Locus of Public Administration in South Africa
Nqobile Sikhosana and Ogochukwu Nzewi
20. Legitimacy deficit during emergencies: The impact of administrative
discretion
Héctor David Rojas Villamil and Juan Carlos Covilla Martínez
21. Network Governance for Coordinated Disaster Response
Ratna B. Dougherty and Naim Kapucu
22. Diffusion in times of Political Polarization: An Analysis of Face Mask
Policy Adoption in the United States
Davia C. Downey and William M. Myers
23. Impacts of Pandemic Planning Preparedness on select U.S. Cities during
COVID-19
Karissa D. Bergene
SECTION V PRACTITIONERS IN CRISIS
CoEditors: Kim Moloney, Gloria J. Billingsley, Bok Gyo Jeong, Pablo
SanabriaPulido, Tonya E. Thornton, and Eric Zeemering
24. COVID-19 and the Non-Profit Dimension: The ASPA Experience
William Shields, Jr.
25. Population Decrease and Local Governments Measure: Lessons from Japanese
Prefectures Experiences
Kazuyuki Ishida
26. Religion, Crisis, and Public Policy
Gloria J. Billingsley
27. Understanding the Impacts and Associated Lessons of Turnover for
Emergency Management and Public Health Leaders in North Carolina during the
COVID-19 Pandemic
Hardin Watkins
28. Fulfilling a volunteer-driven mission in the era of social distancing
Leslie Hale
29. Using Communication Science to Inform Responsible Crisis Communication
Holli H. Seitz
IN CONCLUSION
30. Conclusion
Eric Zeemering, Gloria J. Billingsley, and Tonya E. Thornton
Kim Moloney is an Associate Professor at the College of Public Policy at Hamad Bin Khalifa University, Qatar. Her latest books are her sole-authored Who Matters at the World Bank (2022) and separately, her co-editing (with Diane Stone) of The Oxford Handbook of Global Policy and Transnational Administration (2019).
Gloria J. Billingsley is a Professor of Public Policy and Administration at Jackson State University, USA, with over 20 years of teaching experience and building community partnerships. Her research includes issues on voting rights; race, gender, and class; minority participation in health research, and issues of spirituality and health.
Bok Gyo Jeong is an Associate Professor of Public Affairs at Kean University, USA. His research interests include comparative civil society, global/transnational policy issues, nonprofit higher education, social entrepreneurship/economy, UN-NGO partnership, and collaboration between government and nonprofits.
Pablo Sanabria-Pulido is a Professor at Universidad EAFIT, Colombia. He studies and teaches the design, formulation, and implementation of public policies and the managerial challenges that public service organizations and public officials face, aiming to disentangle how to make public organizations work better, particularly at the national and local levels. His research has been recognized and published in key international public administration and policy outlets.
Tonya E. Thornton is the Director of Critical Infrastructure Protection with the Global Connective Center. Her expertise focuses on emergency management and grid security to provide resiliency solutions. She is a member of the American Society for Public Administration and is Treasurer for its Section on Emergency and Crisis Management.
Eric Zeemering is an Associate Professor and MPA Director at the University of Georgia, USA.
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