Muutke küpsiste eelistusi

E-raamat: Routledge Handbook of Language in the Workplace [Taylor & Francis e-raamat]

Edited by (Victoria University of Wellington, New Zealand)
  • Taylor & Francis e-raamat
  • Hind: 258,50 €*
  • * hind, mis tagab piiramatu üheaegsete kasutajate arvuga ligipääsu piiramatuks ajaks
  • Tavahind: 369,29 €
  • Säästad 30%

This handbook provides a comprehensive survey of linguistic research on language in the workplace written by a global range of top scholars in the field. It covers the development of the field from the focus on institutional discourse within the perspective of conversation analysis to the dominant focus on identity in recent years



The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.

List of Illustrations
xi
List of Contributors
xiii
Preface, Meredith Marra and Jo Angouri xix
Acknowledgements xxiii
Introduction xxv
Bernadette Vine
PART I Theoretical and Methodological Approaches
1(124)
1 Interactional Sociolinguistics
3(12)
Cynthia Gordon
Joshua Kraut
2 Conversation Analysis
15(12)
Merran Toerien
3 Critical Discourse Studies
27(13)
Veronika Koller
4 Linguistic Ethnography
40(11)
Nick Wilson
5 Corpus Linguistics
51(14)
Michael Handford
6 (Im)politeness Theory
65(12)
Michael Haugh
Yasuhisa Watanabe
7 Rapport Management
77(12)
Jeannie Fletcher
8 Social Constructionism
89(12)
Mariana Lazzaro-Salazar
9 Communities of Practice
101(11)
Brian W. King
10 Genre Theory
112(13)
Kieran A. File
PART II Different Workplace Settings
125(76)
11 Corporate Settings
127(11)
Dorien Van De Mieroop
Jonathan Clifton
12 Language in Blue-Collar Workplaces
138(12)
Dorte Lonsmann
Kamilla Kraft
13 Language in Legal Settings
150(12)
Bronwen Innes
14 Service Encounters
162(13)
J. Cesar Felix-Brasdefer
15 Call Centre Discourse
175(12)
Jon S. Y. Hui
16 Genetic Counselling
187(14)
Olga Zayts
PART III Key Areas of Workplace Talk
201(108)
17 Directives in Workplace Discourse
203(13)
Junko Saito
Haruko Minegishi Cook
18 Relational Talk at Work
216(12)
Julien C. Mirivel
Ryan Fuller
19 Humour in the Workplace
228(14)
Bernie Chun Nam Mak
20 Workplace Narratives
242(16)
Hans J. Ladegaard
21 Miscommunication at Work
258(14)
Maria Stubbe
22 Conflict Talk
272(12)
Almut Koester
23 Argumentation in the Workplace
284(11)
Jerome Jacquin
24 Interpreting in the Workplace
295(14)
Chase Wesley Raymond
PART IV Identity and the Workplace
309(78)
25 Gender and the Workplace
311(12)
Louise Mullany
Melissa Yoong
26 Leadership
323(12)
Stephanie Schnurr
27 Intercultural Communication in the Workplace
335(13)
Janet Holmes
28 Identity in the Workplace in a Context of Increasing Multilingualism
348(13)
Georges Ludi
29 Men's Talk in Women's Work: Doing Being a Nurse
361(12)
Joanne McDowell
30 Professional Identity Construction: Cabin Crew Discourse
373(14)
Barbara Clark
PART V Applications
387(50)
31 Vocational Education
389(12)
Stefano A. Losa
32 Gender, Language, and Leadership: Enabling Women Leaders
401(12)
Judith Baxter
33 Language Preparation for Internationally Educated Professionals
413(12)
Julie Kerekes
34 Language Learning On-the-Job
425(12)
Lynda Yates
Index 437
Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadettes research interests include workplace communication, leadership, and New Zealand English.