This handbook provides a comprehensive survey of linguistic research on language in the workplace written by a global range of top scholars in the field. It covers the development of the field from the focus on institutional discourse within the perspective of conversation analysis to the dominant focus on identity in recent years
The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.
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xi | |
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xiii | |
Preface, Meredith Marra and Jo Angouri |
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xix | |
Acknowledgements |
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xxiii | |
Introduction |
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xxv | |
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PART I Theoretical and Methodological Approaches |
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1 | (124) |
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1 Interactional Sociolinguistics |
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3 | (12) |
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15 | (12) |
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3 Critical Discourse Studies |
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27 | (13) |
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40 | (11) |
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51 | (14) |
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65 | (12) |
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77 | (12) |
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89 | (12) |
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9 Communities of Practice |
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101 | (11) |
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112 | (13) |
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PART II Different Workplace Settings |
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125 | (76) |
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127 | (11) |
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12 Language in Blue-Collar Workplaces |
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138 | (12) |
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13 Language in Legal Settings |
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150 | (12) |
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162 | (13) |
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175 | (12) |
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187 | (14) |
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PART III Key Areas of Workplace Talk |
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201 | (108) |
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17 Directives in Workplace Discourse |
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203 | (13) |
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18 Relational Talk at Work |
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216 | (12) |
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19 Humour in the Workplace |
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228 | (14) |
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242 | (16) |
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21 Miscommunication at Work |
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258 | (14) |
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272 | (12) |
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23 Argumentation in the Workplace |
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284 | (11) |
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24 Interpreting in the Workplace |
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295 | (14) |
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PART IV Identity and the Workplace |
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309 | (78) |
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25 Gender and the Workplace |
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311 | (12) |
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323 | (12) |
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27 Intercultural Communication in the Workplace |
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335 | (13) |
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28 Identity in the Workplace in a Context of Increasing Multilingualism |
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348 | (13) |
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29 Men's Talk in Women's Work: Doing Being a Nurse |
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361 | (12) |
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30 Professional Identity Construction: Cabin Crew Discourse |
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373 | (14) |
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387 | (50) |
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389 | (12) |
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32 Gender, Language, and Leadership: Enabling Women Leaders |
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401 | (12) |
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33 Language Preparation for Internationally Educated Professionals |
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413 | (12) |
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34 Language Learning On-the-Job |
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425 | (12) |
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Index |
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437 | |
Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadettes research interests include workplace communication, leadership, and New Zealand English.