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Business Continuity from Preparedness to Recovery: A Standards-Based Approach [Paperback / softback]

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  • Format: Paperback / softback, 324 pages, height x width: 235x191 mm, weight: 720 g
  • Pub. Date: 05-Jan-2015
  • Publisher: Butterworth-Heinemann Inc
  • ISBN-10: 012420063X
  • ISBN-13: 9780124200630
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Business Continuity from Preparedness to Recovery: A Standards-Based ApproachLarger Image
  • Format: Paperback / softback, 324 pages, height x width: 235x191 mm, weight: 720 g
  • Pub. Date: 05-Jan-2015
  • Publisher: Butterworth-Heinemann Inc
  • ISBN-10: 012420063X
  • ISBN-13: 9780124200630
Other books in subject:
Permanent link: https://www.kriso.ee/db/9780124200630.html
Keywords:
Tucker presents students, academics, researchers, and professionals working in a wide variety of contexts with a comprehensive introduction to business continuity. The author has organized the main body of his text in ten chapters devoted to the history of business continuity, understanding the standards, building a business continuity capability, emergency management, preparedness, and response, business impact analysis, risk assessment, mitigation and business continuity strategy, business continuity plans and procedures, orientation, exercising, and testing, and continuous improvement. Eugene Tucker is an author and Certified Continuity Manager. Annotation ©2015 Ringgold, Inc., Portland, OR (protoview.com)

Business Continuity from Preparedness to Recovery: A Standards-Based Approach details the process for building organizational resiliency and managing Emergency and Business Continuity programs. With over 30 years of experience developing plans that have been tested by fire, floods, and earthquakes, Tucker shows readers how to avoid common traps and ensure a successful program, utilizing, detailed Business Impact Analysis (BIA) questions, continuity strategies and planning considerations for specific business functions.

One of the few publications to describe the entire process of business continuity planning from emergency plan to recovery,Business Continuity from Preparedness to Recovery addresses the impact of the new ASIS, NFPA, and ISO standards. Introducing the important elements of business functions and showing how their operations are maintained throughout a crisis situation, it thoroughly describes the process of developing a mitigation, prevention, response, and continuity Management System according to the standards.Business Continuity from Preparedness to Recovery fully integrates Information Technology with other aspects of recovery and explores risk identification and assessment, project management, system analysis, and the functional reliance of most businesses and organizations in a business continuity and emergency management context.

  • Offers a holistic approach focusing on the development and management of Emergency and Business Continuity Management Systems according to the new standards

  • Helps ensure success by describing pitfalls to avoid and preventive measures to take

  • Addresses program development under the standards recently developed by ISO, ASIS and NFPA

  • Provides both foundational principles and specific practices derived from the author’s long experience in this field

  • Explains the requirements of the Business Continuity Standards

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Learn the full spectrum of activities that allow organizations to rebound after disasters!
Preface xi
Acknowledgments xiii
Digital Assets xv
Introduction xvii
Chapter 1 Business Continuity-A Definition And A Brief History 1(18)
1.1 Introduction
1(1)
1.2 History
2(11)
1.2.1 Emergency Management
2(2)
1.2.2 Community Disaster Services
4(1)
1.2.3 Social Science
4(1)
1.2.4 Data Center
5(1)
1.2.5 Regulations
6(1)
1.2.6 Insurance and Risk Management
7(1)
1.2.7 Specific Disasters
8(1)
1.2.8 Millennium Bug (Y2K)
8(1)
1.2.9 Business Continuity Organizations and Certification
8(1)
1.2.10 Effect of September 11, 2001
9(1)
1.2.11 Standards
10(2)
1.2.12 Accreditation
12(1)
1.2.13 Private Sector Preparedness Accreditation and Certification Program
12(1)
1.2.14 Emergency Management Accreditation Program
12(1)
1.2.15 Future
12(1)
1.3 Many Definitions
13(3)
1.4 Review
16(1)
Bibliography
17(2)
Chapter 2 Understanding The Standards 19(14)
2.1 Introduction
19(1)
2.2 Process Approach
20(1)
2.3 Plan, Do, Check, Act
21(3)
2.3.1 Plan (Establish, or in the ASIS Version: Establish the Management System)
22(1)
2.3.2 Do (Implement and Operate)
22(1)
2.3.3 Check (Monitor and Review)
22(1)
2.3.4 Act (Maintain and Improve)
23(1)
2.4 Organization of Standards
24(6)
2.5 Review
30(2)
Bibliography
32(1)
Chapter 3 Building A Business Continuity Capability 33(18)
3.1 Introduction
34(1)
3.2 Leadership
34(1)
3.3 Business Continuity Manager
35(2)
3.3.1 Understanding the Context of the Organization
36(1)
3.4 Scope of the BCMS
37(2)
3.4.1 Statement of Applicability
38(1)
3.5 Policy
39(1)
3.6 Business Continuity Objectives and Project Planning
40(2)
3.7 Competence and Awareness
42(1)
3.8 Document Control
43(3)
3.9 Steering Committee
46(1)
3.9.1 Business Continuity Working Group
47(1)
3.10 Review
47(2)
Bibliography
49(2)
Chapter 4 Emergency Management-Preparedness And Response 51(18)
4.1 Introduction
52(1)
4.2 Preparedness
52(3)
4.3 Response
55(12)
4.3.1 Emergency Response Program and Plan
56(3)
4.3.2 Emergency Response Team
59(3)
4.3.3 Incident Command System
62(5)
4.4 Review
67(2)
Chapter 5 Business Impact Analysis 69(22)
5.1 Introduction
70(2)
5.1.1 Recovery Time Objective and Recovery Point Objective
71(1)
5.2 Business Impact Analysis Process
72(16)
5.2.1 BIA Project Planning
73(2)
5.2.2 Data Collection
75(3)
5.2.3 Data Analysis
78(1)
5.2.4 Documentation and Communication of Analysis
79(9)
5.3 Reanalysis
88(1)
5.4 Confidentiality
88(1)
5.5 Review
88(3)
Chapter 6 Risk Assessment 91(16)
6.1 Introduction
92(1)
6.2 Understanding Risk
93(1)
6.3 Risk Assessment
94(9)
6.3.1 Hazard Identification
96(3)
6.3.2 Risk Registry
99(1)
6.3.3 Risk Analysis
100(3)
6.4 Risk Treatment
103(1)
6.5 Risk Assessment Report
104(1)
6.6 Review
105(1)
Bibliography
106(1)
Chapter 7 Mitigation And Business Continuity Strategy 107(22)
7.1 Introduction
108(1)
7.2 Mitigation
108(4)
7.2.1 Cost Effectiveness
111(1)
7.3 Business Continuity Strategy
112(16)
7.3.1 Vital Records
113(2)
7.3.2 Accounting, Finance, and Payroll
115(1)
7.3.3 Customer Service/Technical Support
115(1)
7.3.4 Facilities
116(1)
7.3.5 Human Resources
117(2)
7.3.6 Information Technology
119(3)
7.3.7 Insurance and Risk Management
122(1)
7.3.8 Legal
122(1)
7.3.9 Manufacturing
122(1)
7.3.10 Public Relations
123(2)
7.3.11 Purchasing/Procurement
125(1)
7.3.12 Sales and Marketing
126(1)
7.3.13 Telecommunications
126(1)
7.3.14 Alternate Location
127(1)
7.4 Review
128(1)
Bibliography
128(1)
Chapter 8 Business Continuity Plans And Procedures 129(32)
8.1 Introduction
130(1)
8.2 Fundamental Attributes of the Plan
130(1)
8.3 Plan Organization and Structure
131(13)
8.3.1 Table of Contents
132(1)
8.3.2 Statement of Policy
132(1)
8.3.3 Purpose
133(1)
8.3.4 Scope
133(1)
8.3.5 Objectives
133(1)
8.3.6 Assumptions
133(1)
8.3.7 Damage Assessment
134(1)
8.3.8 Invocation (Activation) Criteria, Procedures, and Authority
134(1)
8.3.9 Order of Succession and Delegation of Authority
135(1)
8.3.10 Continuity Organizational Structure
135(1)
8.3.11 Communication of Information
136(3)
8.3.12 Emergency Operations Center
139(1)
8.3.13 Alternative Locations and Space Allocations
139(1)
8.3.14 Recovery Priorities or RTOs
140(1)
8.3.15 Internal and External Dependencies
140(1)
8.3.16 Documentation of Expense and Activities
140(2)
8.3.17 Additional Information
142(1)
8.3.18 Plan Distribution
142(1)
8.3.19 Orientation and Training
142(1)
8.3.20 Exercising and Testing
143(1)
8.3.21 Plan Maintenance
143(1)
8.3.22 Confidentiality
143(1)
8.3.23 Appendix
143(1)
8.4 Team Plans
144(13)
8.4.1 Team Member Call List
145(1)
8.4.2 Team Task Instructions
146(2)
8.4.3 Internal/External Contact List
148(1)
8.4.4 Critical Resources
149(1)
8.4.5 Other Pertinent Information/Appendix
149(1)
8.4.6 Management or Crisis Management Team
149(2)
8.4.7 Emergency Operations Center
151(6)
8.5 Putting the Plan Together
157(1)
8.6 Review
158(3)
Chapter 9 Orientation, Exercising, And Testing 161(28)
9.1 Introduction
162(1)
9.2 Types of Exercises
163(5)
9.3 Scheduling Exercises
168(1)
9.4 Orientation
169(1)
9.5 Exercise Program
170(2)
9.6 Exercise Design
172(14)
9.6.1 Confidentiality
172(1)
9.6.2 Safety
172(1)
9.6.3 Exercise Risk
173(1)
9.6.4 Exercise Objectives
174(1)
9.6.5 Scenario Development
175(1)
9.6.6 Timeline and Master Scenario Event List
176(1)
9.6.7 Message Injects
177(2)
9.6.8 Controllers
179(2)
9.6.9 Evaluators
181(2)
9.6.10 After-Action Meetings and Report
183(3)
9.7 Review
186(1)
Bibliography
187(2)
Chapter 10 Continuous Improvement 189(34)
10.1 Introduction
190(1)
10.2 Program Maintenance
190(7)
10.2.1 Change Management
192(5)
10.3 Performance Evaluation and Metrics
197(5)
10.3.1 Balanced Scorecard
198(1)
10.3.2 Strategy Maps
199(1)
10.3.3 Stakeholder Model
199(1)
10.3.4 Program Logic
199(1)
10.3.5 Performance Model
199(1)
10.3.6 Cascading Functions
200(1)
10.3.7 Designing Metrics
200(2)
10.4 Evaluations and Internal Audit
202(4)
10.4.1 Internal Audit
205(1)
10.5 Management Review
206(1)
10.6 Nonconformity and Corrective Action
207(11)
10.6.1 Root Cause Analysis
208(3)
10.6.2 Extent of Condition
211(1)
10.6.3 Five Whys Analysis
211(2)
10.6.4 Corrective Action Plan
213(1)
10.6.5 Corrective Action Database Management
213(3)
10.6.6 Responsibility Assignment Matrix
216(2)
10.6.7 Effectiveness Review
218(1)
10.7 Review
218(3)
Bibliography
221(2)
Appendix A Sample Competencies Suggested for Business Continuity Manager 223(2)
Appendix B Required Documents under ISO 22301 225(2)
Appendix C Emergency Plan Table of Contents 227(4)
Appendix D Sample Business Impact Analysis Questions 231(26)
Appendix E Sample Continuity Team Resource Tool Kit 257(8)
Appendix F Websites That Contain Hazard Information 265(2)
Appendix G Examples of Natural, Technological, and Man-made Hazards 267(4)
Appendix H Excerpt from Risk Assessment Report—Hazards 271(4)
Appendix I Full Scale Exercise Example 275(18)
Index 293
Eugene (Gene) Tucker, CPP, CFE, CBCP, CHST, is co-author of Butterworth Heinemanns Risk Analysis and the Security Survey, 4th edition. He is qualified as a Certified Continuity Manager (CCM) ISO 22301 Lead Implementer and as an ISO 22301 Lead Auditor, and has extensive international experience as a corporate manager, investigator, trainer and consultant in security, safety, and business continuity planning.