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E-raamat: Franchising Hospitality Services [Taylor & Francis e-raamat]

Edited by (Stenden University of Applied Science, The Netherlands), Edited by
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The first of two sections looks at the issues from both an academic and practitioner perspective; the second investigates franchising within specific hospitality sector groups, including catering, hotels, licensed retail, travel trade, and transport. Using national and international examples and illustrations, the authors demonstrate how the theories and debates discussed in the first part are tackled in real life situations. Lashley teaches hospitality management at Leeds Metropolitan U. Morrison teaches at the Scottish Hotel School, U. of Strathclyde. Annotation c. Book News, Inc., Portland, OR (booknews.com)

'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising.

In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.

an insight into the national and international activities of franchise operations within the hospitality service sector and the business dynamics associated with franchising in this context
identifies examples of best practice from the point of view of both franchiser and franchisee
a holistic understanding of all issues involved by showing them in a real life context
Editors and contributing authors ix Foreword xi Preface xiii PART ONE FRANCHISING ORGANIZATION AND DEBATES An introduction 3(19) Stephen Taylor What is franchising? 4(1) Franchising and the theory of the firm 5(2) Why franchise? 7(4) Towards a `unified theory of franchising 11(1) Franchising and the McDonalds Corporation 12(10) History and development 22(22) Christina Fulop Why franchising has come about 25(4) Measuring the size of the franchise industry 29(1) Franchisor/franchisee relationship 30(6) Future trends in franchising 36(8) Franchising research: a failed literature? 44(24) Stuart Price How has the franchise literature failed? 50(2) Lack of academic contribution 52(6) Inappropriate research methodologies 58(10) Entrepreneurs or intrapreneurs? 68(24) Alison Morrison Entrepreneurship, intrapreneurship and franchising 69(3) Franchisee as intrapreneur 72(2) Franchisor, innovation and organizational renewal 74(4) Management of intrapreneurship 78(14) Empowered franchisees? 92(22) Conrad Lashley The franchisor context 94(5) The franchisor organization 99(3) Managing the tensions 102(7) Barriers to empowering franchisees 109(5) Financial fundamentals 114(31) Alison Morrison Angus Macmillan Creation and development of a franchise system 115(8) Franchisee financial considerations 123(3) Obtaining funds 126(7) Financial performance 133(12) PART TWO FRANCHISING AT SUB-SECTOR LEVEL Catering 145(25) Stephen Ball Size, significance and growth 147(4) Methods of involvement 151(6) Success, failure and expectations 157(6) Internationalization 163(7) Hotels 170(22) Stephen Taylor An anatomy of hotel franchising 171(5) Modal choice in the international hotel industry 176(9) Hotel franchising in action 185(7) Licensed retail 192(27) Conrad Lashley Guy Lincoln Recent background 194(8) Interpretations of franchising 202(7) Franchisee profile 209(1) Pertinent management issues 210(9) Travel trade and transport 219(25) Lesley Pender Retail travel agencies 221(5) Scheduled airlines 226(6) Franchising as a strategy 232(5) Organizational arrangements 237(7) The case of McDonalds Restaurants Limited 244(23) Conrad Lashley Operating system 247(3) Franchise arrangements 250(5) Selecting franchisees 255(4) The franchise experience 259(8) Index 267
Conrad Lashley, Alison Morrison