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E-raamat: Handbook of Communication Engagement [Wiley Online]

Edited by (University of Tennessee, USA), Edited by (QUT Business School, Australia)
  • Wiley Online
  • Hind: 222,03 €*
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"A comprehensive volume that offers the most current thinking on the practice and theory of engagement With contributions from an international panel of leaders representing diverse academic and professional fields The Handbook of Communication Engagement brings together in one volume writings on both the theory and practice of engagement in today’s organizations and societies. The expert contributors explore the philosophical, theoretical, and applied concepts of communication engagement as it pertains to building interaction and connections in a globalized, networked society. The Handbook of Communication Engagement is comprehensive in scope with case studies of engagement from various disciplines including public relations, marketing, advertising, employee relations, education, public diplomacy, and politics.  The authors advance the current thinking in engagement theory, strategy, and practice and provide a review of foundational and emerging research in engagement topics. The Handbook of Communication Engagement is an important text that:  Provides an overview of the foundations and philosophies of engagement Identifies the contexts of engagement relating to specific areas across government and corporations, including CSR, consumer, activism, diplomacy, digital, and social impact Includes examples of contemporary engagement practice Presents applications of engagement and technology Offers insights on the future directions of engagement  The Handbook of Communication Engagement offers an essential reference for advanced undergraduate, graduate students, practitioners and scholars from communication, media, advertising, public relations, public policy, and public diplomacy areas. The volume contains a compendium ofthe writings on the most recent advances on the theory and practice of engagement. "--

"Sets out to ground and orientate the student through a broad range of specially commissioned chapters, while also providing the more experienced scholar and teacher with a convenient and comprehensive overview of the latest trends and critical directions"--

A comprehensive volume that offers the most current thinking on the practice and theory of engagement

With contributions from an international panel of leaders representing diverse academic and professional fields The Handbook of Communication Engagement brings together in one volume writings on both the theory and practice of engagement in today’s organizations and societies. The expert contributors explore the philosophical, theoretical, and applied concepts of communication engagement as it pertains to building interaction and connections in a globalized, networked society.

The Handbook of Communication Engagement is comprehensive in scope with case studies of engagement from various disciplines including public relations, marketing, advertising, employee relations, education, public diplomacy, and politics.  The authors advance the current thinking in engagement theory, strategy, and practice and provide a review of foundational and emerging research in engagement topics. The Handbook of Communication Engagement is an important text that: 

  • Provides an overview of the foundations and philosophies of engagement
  • Identifies the contexts of engagement relating to specific areas across government and corporations, including CSR, consumer, activism, diplomacy, digital, and social impact
  • Includes examples of contemporary engagement practice
  • Presents applications of engagement and technology
  • Offers insights on the future directions of engagement 

The Handbook of Communication Engagement offers an essential reference for advanced undergraduate, graduate students, practitioners and scholars from communication, media, advertising, public relations, public policy, and public diplomacy areas. The volume contains a compendium of the writings on the most recent advances on the theory and practice of engagement. 

Muu info

Winner of PRIDE Award for Innovation, Development, and Educational Achievement 2018 (UK).
Notes on Contributors xi
1 Engagement as Communication: Pathways, Possibilities, and Future Directions 1(16)
Kim A. Johnston
Maureen Taylor
Part I: Theoretical Foundations and Guiding Philosophies of Engagement 17(72)
2 Toward a Theory of Social Engagement
19(14)
Kim A. Johnston
3 How Fully Functioning Is Communication Engagement If Society Does Not Benefit?
33(16)
Robert L. Heath
4 Philosophy and Ethics of Engagement
49(12)
Petra Theunissen
5 Dialogic Engagement
61(12)
Anne Lane
Michael L. Kent
6 Modeling Antecedents of User Engagement
73(16)
Heather L. O'Brien
Jocelyn McKay
Part II: Engaged Organizations 89(142)
7 Toward a Cultural Ecology of Engagement
91(12)
James Everett
8 Reconceptualizing Public Relations in an Engaged Society
103(12)
Maureen Taylor
9 The Missing Half of Communication and Engagement: Listening
115(18)
Jim Macnamara
10 Corporate Social Responsibility and Engagement: Commitment, Mapping of Responsibilities, and Closing the Loop
133(16)
Bree Hurst
Oyvind Ihlen
11 Engaging Shareholder Activists: Antecedents, Processes, and Outcomes
149(20)
Nur Uysal
12 Episodic and Relational Community Engagement: Implications for Social Impact and Social License
169(18)
Kim A. Johnston
Anne B. Lane
Bree Hurst
Amanda Beatson
13 Engagement in Conflict: Research and Practice
187(18)
Tyler R. Harrison
Jessica Wendorf Muhamad
14 Coworkership and Engaged Communicators: A Critical Reflection on Employee Engagement
205(16)
Mats Heide
Charlotte Simonson
15 Conceptualizing Strategic Engagement: A Stakeholder Perspective
221(10)
Aimei Yang
Part III: Engaged Networks and Communities 231(80)
16 Engaging Partnerships: A Network-Based Typology of Interorganizational Relationships and their Communities
233(20)
Marya L. Doerfel
17 Media Engagement in Networked Environments: An Ecological Perspective
253(16)
Mohammad Yousuf
18 Activist Stakeholders Challenging Organizations: Enkindling Stakeholder-Initiated Engagement
269(16)
W. Timothy Coombs
Sherry J. Holladay
19 The Outcomes of Engagement in Activism Networks: A Co-creational Approach
285(16)
Adam J. Saffer
20 Designing for Viable Futures: Community Engagement as Social Innovation
301(10)
Marianella Chamorro-Koc
Glenda Amayo Caldwell
Part IV: Towards an Engaged World 311(98)
21 Global Engagement: Culture and Communication Insights From Public Diplomacy
313(18)
R.S. Zaharna
22 Public Diplomacy as Co-constructed Discourses of Engagement
331(16)
Alina Dolea
23 Corporate Diplomacy as an Engagement Strategy of the Nonmarket Business Environment
347(10)
Sarah Kochhar
24 Habits of the Heart and Mind: Engagement in Civil Society and International Development
357(14)
Amanda K. Kennedy
Erick J. Sommerfeldt
25 Political Engagement, Communication, and Democracy: Lessons from Brexit
371(12)
Ian Somerville
26 Deliberative Engagement and Wicked Problems: From Good Intentions to Practical Action
383(14)
Paul Willis
Ralph Tench
David Devins
27 "Changing Worlds" Through Intentional Dialogic Engagements
397(12)
Kerrie Mackey-Smith
Grant Banfield
Part V: Digital Influences on Engagement 409(120)
28 From Advertising to Engagement
411(10)
Edward C. Malthouse
Bobby J. Calder
29 Emotional Engagement in a New Marketing Communication Environment
421(18)
Sylvia Chan-Olmsted
Lisa-Charlotte Wolter
30 Virtual Engagement: A Theoretical Framework of Affordances, Networks, and Communication
439(14)
Lisa V. Chewning
31 Consumer Engagement in the Digital Era: Its Nature; Drivers, and Outcomes
453(22)
Wolfgang Weitzl
Sabine Einwiller
32 Consumer Engagement in Social Media in China
475(16)
Ti-Ru Regina Chen
33 The Role of Social Capital in Shaping Consumer Engagement within Online Brand Communities
491(14)
Jana Lay-Hwa Bowden
Jodie Conduit
Linda D. Hollebeek
Vilma Luoma-aho
Birgit Andrine Apenes Solem
34 Engagement; interactivity, and Diffusion of Innovations: The Case of Social Businesses
505(10)
Ruth Avidar
35 New Media Challenges to the Theory and Practice of Communication Engagement
515(14)
Greg Hearn
Caroline Wilson-Barnao
Natalie Collie
Part VI: Future Challenges for Engagement as Theory and Practice 529(40)
36 Negative Engagement
531(18)
Matias Lievonen
Vilma Luoma-aho
Jana Bowden
37 Critical Perspectives of Engagement
549(20)
Magda Pieczka
Index 569
Kim A. Johnston, PhD, is a senior lecturer at QUT Business School and leads the stakeholder engagement research group. She consults widely with private and public organizations and undertakes research in community engagement, social change and social impact.

Maureen Taylor, PhD, is Professor and Director of the School of Advertising and Public Relations at the University of Tennessee. Taylor's research has focused on nation building and civil society, dialogue, engagement and new technologies.