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xvii | |
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xix | |
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xxi | |
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Part I Paradigms, Facts, Predictions |
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1 Introduction: The policy paradigm |
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3 | (25) |
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3 | (5) |
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8 | (2) |
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1.3 The paradigm's three pillars |
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10 | (4) |
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14 | (9) |
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1.5 Structure of the book |
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23 | (3) |
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26 | (2) |
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28 | (38) |
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28 | (1) |
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29 | (5) |
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2.3 Reform trends in the telecommunications industry |
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34 | (7) |
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2.4 Reform trends in the electricity industry |
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41 | (8) |
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2.5 Reform trends in the natural gas industry |
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49 | (9) |
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2.6 Price trends and correlation with reform indicators |
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58 | (3) |
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2.7 Consumer satisfaction |
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61 | (1) |
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61 | (2) |
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63 | (3) |
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3 Welfare effects: A simple thought experiment |
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66 | (31) |
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66 | (1) |
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3.2 First sketch of the story |
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67 | (4) |
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3.3 An illustrative model |
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71 | (2) |
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73 | (2) |
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75 | (1) |
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76 | (1) |
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76 | (2) |
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78 | (1) |
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3.9 Discussion: Objectives, incentives and regulation |
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79 | (12) |
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91 | (1) |
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92 | (5) |
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Part II Testing the Paradigm |
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4 Testing the paradigm: Telephone services |
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97 | (47) |
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97 | (1) |
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4.2 Technological and regulatory change |
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98 | (9) |
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4.3 Fixed telephony and the European electronic communications market |
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107 | (4) |
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111 | (4) |
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4.5 Using the conceptual model |
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115 | (5) |
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120 | (1) |
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121 | (1) |
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4.8 Explaining telephone price dynamics |
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122 | (5) |
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4.9 Mobile telephony prices |
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127 | (5) |
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4.10 Summing up and a glimpse into the future |
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132 | (6) |
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138 | (6) |
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4.A.1 Appendix: ECTR scores |
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141 | (1) |
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4.A.2 Appendix: The 2009 EU reform package for telecoms |
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142 | (2) |
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5 Testing the paradigm: Electricity |
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144 | (50) |
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144 | (2) |
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5.2 Technological and regulatory features |
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146 | (8) |
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154 | (6) |
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160 | (11) |
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5.5 Earlier empirical findings |
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171 | (3) |
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174 | (1) |
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174 | (2) |
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5.8 A paradigm reversal? Electricity market reform in the UK |
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176 | (9) |
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185 | (1) |
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186 | (8) |
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5.A.1 Appendix: ECTR scores |
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189 | (1) |
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5.A.2 Appendix: Estimating consumer prices using panel data models |
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190 | (2) |
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5.A.3 Appendix: The Third EU package |
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192 | (2) |
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6 Testing the paradigm: Natural gas |
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194 | (37) |
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194 | (2) |
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6.2 Technology, costs, and prices |
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196 | (2) |
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6.3 Demand, supply, and country features |
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198 | (13) |
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6.4 Some earlier findings |
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211 | (1) |
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212 | (3) |
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215 | (2) |
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6.7 Summing up and open energy policy issues |
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217 | (6) |
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223 | (8) |
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6.A.1 Appendix: ECTR scores |
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226 | (1) |
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6.A.2 Appendix: The EU natural gas directives |
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227 | (4) |
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Part III Perceptions, Quality, Affordability |
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7 Double checking: Perceived price fairness |
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231 | (17) |
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231 | (1) |
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7.2 Learning from what users say |
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231 | (6) |
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7.3 Some earlier empirical findings |
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237 | (3) |
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240 | (5) |
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245 | (1) |
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246 | (2) |
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7.A.1 Appendix: Empirical models for consumer dissatisfaction |
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247 | (1) |
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248 | (31) |
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248 | (1) |
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8.2 Quality of services and user satisfaction |
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249 | (7) |
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8.3 Some methodological issues |
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256 | (1) |
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8.4 Descriptive statistics |
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257 | (5) |
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8.5 A conditional analysis of consumer satisfaction |
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262 | (4) |
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8.6 An individual fixed-effects approach |
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266 | (3) |
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8.7 Other empirical approaches |
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269 | (2) |
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8.8 Objective quality vs. subjective quality: The case of electricity supply |
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271 | (2) |
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273 | (1) |
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274 | (5) |
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8.A.1 Appendix: Quality of regulation of gas service in the UK |
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276 | (2) |
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278 | (1) |
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9 Affordability of network services, social and territorial cohesion |
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279 | (47) |
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279 | (4) |
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283 | (3) |
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9.3 Earlier empirical analyses of affordability |
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286 | (4) |
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9.4 Are tariff structures regressive? |
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290 | (5) |
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9.5 Competition, switching, and affordability |
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295 | (3) |
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9.6 Household survey data on deprivation |
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298 | (3) |
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9.7 Adding the territorial dimension: Regional disparities in essential services |
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301 | (5) |
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9.8 Dealing with utility poverty |
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306 | (9) |
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315 | (3) |
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318 | (8) |
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9.A.1 Appendix: A diagrammatic example of social exclusion |
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321 | (5) |
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326 | (29) |
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10.1 The dominant policy paradigm re-examined |
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326 | (2) |
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10.2 Implementation: Too little or too much of it? |
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328 | (2) |
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10.3 Is the consumer dividend fair? |
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330 | (2) |
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10.4 Is domestic oligopoly a second-best? |
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332 | (2) |
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10.5 Perceptions, quality, and information |
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334 | (2) |
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10.6 Affordability and social cohesion |
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336 | (2) |
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10.7 Is regulating services easier than providing them? |
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338 | (3) |
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10.8 Ownership, regulation, markets: The role of the EU |
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341 | (3) |
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10.9 Public services and European citizenship rights |
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344 | (5) |
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10.10 Beyond the paradigm: Network services as `political industries' |
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349 | (4) |
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353 | (2) |
Glossary |
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355 | (6) |
References |
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361 | (30) |
Index |
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391 | |