This text is a companion manual, presenting techniques to facilitate a continuous improvement effort designed to banish complacency from an organization.
1. Basic Operational Problem-solving Method with Techniques
2. Surfside Market Case
3. Pete's Puppy Pen Case
4. Introduction for Trainers
5. Trainer's Manual for Workshop 1: The Surfside Market Case
6. Trainer's Manual for Workshop 2: Pete's Puppy Pen Case
Charles C. Harwood (Consultant, Portola Valley, California, USA)