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E-raamat: Outsourcing and Human Resource Management: An International Survey [Taylor & Francis e-raamat]

Edited by (Centre for Japanese and East Asian Studies, London, UK)
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Outsourcing is an increasingly popular strategy deployed by a variety of institutions, including banks, multinational companies and small and medium-sized enterprises (SMEs).

The book assesses the problems and solutions for those attempting to outsource through an analysis of human resource management, insourcing, lifecycles of the project, insurance requirements, operational management and recruitment within the context of the financial services industry, automotive and IT industries of Japan, North and South Korea, South Africa, Mexico, Eastern Europe, China and India.

Including detailed comparative case studies, this book:





considers how outsourcing can best be made to work explores the human side of outsourcing offers practical advice for improving organizational relationships and performance looks at important practices such as insourcing provides much needed analysis of the risk and insurance issues involved in outsourcing.
List of illustrations
xi
Notes on contributors xii
Foreword xvii
Acknowledgements xviii
List of abbreviations
xix
Outsourcing and human resource management: an introduction and comparative overview
1(25)
Ruth Taplin
Human resource management and employee engagement
26(31)
Stephanie J. Morgan
The outsourcing lifecycle
57(25)
Royston Morgan
Stephanie J. Morgan
Making outsourcing work: from service level agreement to partnership
82(24)
Ivan Schouker
Risk and insurance considerations in outsourcing banking and related financial services
106(12)
Oliver Prior
The operational background to outsourcing
118(20)
Graeme Fry
Insourcing in the finance industry
138(15)
Cint Kortmann
Outsourcing in the automotive sector: Japan, Europe and the US compared
153(19)
Garel Rhys
Offshoring to India: human resource challenges
172(14)
Bernard Arogyaswamy
Information technology outsourcing in Korea
186(15)
Hyun Jeong Kim
Wonchang Hur
Outsourcing from the UK to the Far East
201(16)
Ian Pogson
Employee engagement in IT outsourcing: a South African case study
217(20)
Sean S. Stuttaford
Stephanie J. Morgan
Index 237


Ruth Taplin is Director of the Centre for Japanese and East Asian Studies, London, which won Exporter of the Year in Partnership in Trading/Pathfinder for the UK in 2000. She received her doctorate from the London School of Economics and is the author/editor of 14 books and over 200 articles. She has been Editor of the Journal of Interdisciplinary Economics for 12 years. Currently she is a Research Fellow at Birkbeck College, University of London, the University of Leicester and a number of universities globally. She is Visiting Professor at the School of International Business and Management, University of Warsaw, Poland, and was a Visiting Fellow at the University of Mumbai Economics Department in January 2007.
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