Acknowledgments |
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xix | |
Preface |
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xxi | |
SECTION ONE Essential Business Skills |
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Chapter 1 Business Etiquette |
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3 | |
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4 | |
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I See London, I See France |
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6 | |
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8 | |
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9 | |
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10 | |
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Cell Phones and Text Messaging Manners |
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11 | |
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12 | |
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13 | |
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14 | |
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15 | |
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Assertiveness on Behalf of Your Client |
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Assertive Behaviors in Meetings |
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Assertiveness on Your Own Behalf |
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21 | |
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24 | |
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Saying "No" Is Hard to Do |
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25 | |
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26 | |
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27 | |
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Leadership Behaviors: How to Get Started |
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28 | |
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Visible Leadership: Participating in and Running a Meeting |
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30 | |
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Leadership 101: First Steps |
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32 | |
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It's Your Turn: Running a Meeting |
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33 | |
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What Do You Think? Getting Others to Participate |
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33 | |
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You Can't Do It All: The Importance of Delegating |
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34 | |
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Leadership in the Workplace |
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34 | |
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35 | |
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36 | |
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36 | |
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37 | |
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38 | |
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How Networking Can Benefit You |
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39 | |
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Two Types of Networking for Behavior Analysts |
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40 | |
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Networking With Nonbehavioral People |
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40 | |
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Networking With Other Behavior Analysts |
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41 | |
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42 | |
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42 | |
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43 | |
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Specifics of Behavioral Networking |
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44 | |
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45 | |
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Intentional Networking the Modern Way |
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46 | |
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48 | |
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48 | |
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Chapter 5 Public Relations |
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49 | |
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Help From Your National Association |
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57 | |
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58 | |
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58 | |
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Chapter 6 Total Competence in Applied Behavior Analysis and in Your Specialty |
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59 | |
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Total Competence in Applied Behavior Analysis |
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60 | |
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Total Competence in Your Specialty |
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62 | |
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Monitoring Your Own Practice |
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63 | |
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Knowing When to Decline a Case |
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64 | |
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Developing Competence in a New Area |
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65 | |
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66 | |
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66 | |
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Chapter 7 Ethics in Daily Life |
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67 | |
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68 | |
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68 | |
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69 | |
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69 | |
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70 | |
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Right to Effective, Least Restrictive Treatment |
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71 | |
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72 | |
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72 | |
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73 | |
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73 | |
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SECTION TWO Basic Consulting Repertoire |
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Chapter 8 Interpersonal Communications |
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81 | |
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What Makes a Person Likeable? |
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82 | |
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Interpersonal Skills for Behavior Analysis Settings |
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82 | |
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Interpersonal Communications With Clients |
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83 | |
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Interpersonal Communications With Everyone Else |
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90 | |
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Communicating With Your Boss or Supervisor |
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90 | |
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Communicating With Colleagues |
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91 | |
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Communicating With Direct Reports |
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Chapter 9 Persuasion and Influence |
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101 | |
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102 | |
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102 | |
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103 | |
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Understanding Your Audience |
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104 | |
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104 | |
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Effectively Communicating |
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105 | |
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107 | |
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107 | |
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Chapter 10 Negotiation and Lobbying |
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109 | |
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110 | |
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Negotiation: The Behavioral Way |
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The Need for Negotiating and Lobbying |
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113 | |
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Where Does Behavior Analysis Fit In? Why Do We Have to Negotiate? |
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114 | |
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116 | |
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Establishing Yourself as a Reinforcer |
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117 | |
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Ask Questions to Get Information |
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117 | |
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Assess the Teacher's Response |
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118 | |
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119 | |
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120 | |
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121 | |
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Chapter 11 Public Speaking |
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Need for Public Speaking Skills |
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124 | |
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125 | |
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Standard Techniques for Public Speaking |
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126 | |
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126 | |
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Room Setup and Equipment Check |
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128 | |
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129 | |
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130 | |
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130 | |
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Music: Moving From Acceptable to World Class |
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131 | |
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131 | |
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132 | |
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Creating an Excellent Slide Show |
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133 | |
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135 | |
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136 | |
SECTION THREE Applying Your Behavioral Knowledge |
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Chapter 12 Handling Difficult People |
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139 | |
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Dealing With Volunteers or Mediators |
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140 | |
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Dealing With Direct Reports |
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145 | |
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Dealing With Colleagues and Peers |
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146 | |
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Dealing With Upper Management: Presidents, Vice Presidents, and CEOs |
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147 | |
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Are You the Difficult Person? |
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148 | |
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Difficult People Aren't Easy |
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150 | |
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150 | |
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151 | |
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152 | |
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Chapter 13 Think Function |
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153 | |
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154 | |
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Think Function at Work and at Home |
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157 | |
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Think Function in the Workplace: Reading Subtle Signs |
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158 | |
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Case of the Chatty Cubicle Mate |
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159 | |
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Hostile Information Technology Director (the Company Computer Guru) |
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160 | |
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161 | |
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Chapter 14 Use Shaping Effectively |
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163 | |
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164 | |
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Develop the Shaping Habit |
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166 | |
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Everyday Behavior Shaping |
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168 | |
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171 | |
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171 | |
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Chapter 15 Can You Show Me That?: The Key to Effective Consulting |
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173 | |
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"Can You Show Me That?" Five Words That Can Improve the Bottom Line |
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174 | |
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176 | |
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From the Boardroom to the Kitchen: Teaching Supervision to Mid-Level Administrators |
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177 | |
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Supervising Means Watching People Work |
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178 | |
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179 | |
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What If They Can't Show You? |
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180 | |
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182 | |
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182 | |
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Chapter 16 Performance Management |
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183 | |
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Behavior Analysis in Business, Industry, and Organizational Settings |
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184 | |
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185 | |
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Looking for Functional Variables |
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187 | |
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188 | |
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Equipment and Environmental Variables |
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190 | |
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191 | |
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193 | |
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Contingencies of Reinforcement |
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193 | |
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198 | |
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199 | |
SECTION FOUR Vital Work Habits |
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Chapter 17 Time Management the Behavioral Way |
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203 | |
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204 | |
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206 | |
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Time Management the Behavioral Way |
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208 | |
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Time Management via Behavior Management |
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210 | |
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Honesty Is the Best Policy |
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211 | |
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212 | |
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212 | |
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Chapter 18 Become a Trusted Professional |
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213 | |
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215 | |
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216 | |
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Getting Started Building Trust |
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216 | |
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217 | |
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217 | |
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218 | |
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Becoming a Trusted Professional Is Essential for Behavior Analysts |
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222 | |
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223 | |
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223 | |
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Chapter 19 Learn to Deal Behaviorally With Stress |
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225 | |
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Common Symptoms, Standard Solutions |
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226 | |
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Organizational Change to Handle Stress |
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227 | |
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228 | |
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What to Do About Stress: A Behavioral Approach |
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229 | |
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Step 1: Pinpoint the Stressful Emotions, Feelings, and Behaviors |
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230 | |
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Step 2: Perform a Functional Analysis |
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231 | |
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Step 3: Develop a Short-Term Intervention |
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233 | |
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Step 4: Develop and Adopt a Long-Term Plan |
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233 | |
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234 | |
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Chapter 20 Knowing When to Seek Help (and How to Receive Feedback) |
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235 | |
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Social Contingencies of Supervision |
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236 | |
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237 | |
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Social Cues for Behavioral Consultants |
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239 | |
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240 | |
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241 | |
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Step 3: Listen Intently, Ask Questions, and Be Engaged |
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241 | |
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Step 4: Make a Record of Your Feedback Session |
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242 | |
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Step 5: Develop a Plan of Action |
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242 | |
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242 | |
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Step 7: Ask for a Follow-up Meeting |
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243 | |
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244 | |
SECTION FIVE Advanced Consulting Strategies |
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Chapter 21 Critical Thinking |
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247 | |
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Casual Thinking Versus Critical Thinking |
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248 | |
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Critical Thinking in Action |
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249 | |
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Facilitated Communication: The Poster Child for Failed Critical Thinking |
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253 | |
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Critical Thinking Goes to Work |
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254 | |
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256 | |
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Chapter 22 Creative Problem Solving and Troubleshooting |
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257 | |
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Phase 1: Creative Problem Solving |
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258 | |
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258 | |
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Where Else Would It Work? |
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260 | |
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Chapter 23 Understanding and Using Power |
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267 | |
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268 | |
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270 | |
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270 | |
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271 | |
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Who Are You? What Are Your Goals? |
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272 | |
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274 | |
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274 | |
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Chapter 24 Training, Coaching, and Mentoring |
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275 | |
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275 | |
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276 | |
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Behavioral Training Model |
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277 | |
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279 | |
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280 | |
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281 | |
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281 | |
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282 | |
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282 | |
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283 | |
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283 | |
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Chapter 25 Aggressive Curiosity |
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285 | |
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Curiosity Versus Aggressive Curiosity |
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288 | |
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How to Increase Your Aggressive Curiosity |
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289 | |
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289 | |
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290 | |
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290 | |
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290 | |
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Question Conventional Wisdom |
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291 | |
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Ask the Function Question |
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291 | |
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292 | |
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292 | |
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292 | |
Conclusions: Action Plan for Behavior Analysts |
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295 | |
Postscript |
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297 | |
Appendix: Rate Your Professional Skills |
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299 | |
References and Recommended Readings |
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301 | |
Index |
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309 | |