There isn’t one way to listen. It’s time to adapt our listening!
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Not just another book on communication. Adaptive Listening helps readers up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, readers will move beyond active listening and embrace effective and easy-to-remember techniques that reduce ambiguity and tension.
Leaders at all levels can improve their listening skills. Emerging and established leaders can build more awareness about their own listening style and the impact it has on workplace culture. Only then can they adapt to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders.
Inside, you’ll learn:
- How to leverage the strengths and avoid the pitfalls of your own listening style, including the way you process and respond to information, leading to increased self-awareness and professional growth
- How to break away from ineffective listening and step into adaptive listening to meet the goals and needs of the person speaking
- How to reduce mistrust, misalignment, and miscommunication by being more mindful of the barriers that prevent you from using empathetic communication
- How to cue others listeners—who aren’t yet familiar with Adaptive Listening— to listen in the way you want and need
If you're looking for books on building empathy in the workplace, best-selling books for leaders, or books on active listening, add this book to your list! If you enjoyed You’re Not Listening, Just Listen, Listen Like You Mean It, How to Listen with Intention, or Power Listening, then you’ll love Adaptive Listening.
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Arvustused
Praise from Adaptive ListenersTM in Training
I will work on becoming a strong Adaptive Listener and being conscious of the L.E.N.S. I filter people through. My team will appreciate me more, and hopefully my organization will benefit from better results and a more content team. Im very confident these actions will have the intended benefit. I learned a lot about my own listening habits and gained tools to become a better communicator and leader.
Workshop participant from Ubisoft
Once I am able to digest and begin applying [ Adaptive Listening], I see this really helping the team I am on so that I can be more empathetic. I can provide them what is needed as a listener and be a mentor as well. This will be extremely helpful.
Workshop participant from Lumen
Before this workshop, I was confused when people would tell me that I was a bad listener because I always knew what they were saying and the implications. Now I know that my [ S.A.I.D Listening Style] doesnt give every speaker what they need or want from me. [ With Adaptive Listening], I can immediately identify how and when I can adapt my listening to help my team and employees. Highly recommend!!
Workshop participant from the Utah State Board of Education
Adaptive Listening is incredible. [ It] made me evaluate all aspects of my interactions in life. I feel confident and happy about how I will approach my listening moving forward.
Workshop participant from Cisco
Excellent workshop in every way. Brilliant content, engagingly presented. Astonishing premise to focus on what the other person wants and needs from your interactionso basic and neglected.
Workshop participant from nonprofit
Muu info
This book is an offering from Duarte.com, a premier communication consultancy and training company renowned for helping individuals and businesses communicate effectively and influence their industries. Foreword by Nancy Duarte, the globally acclaimed communication expert featured in numerous prestigious publications like Forbes, Wall Street Journal, and Fast Company. As the Silicon Valley storyteller, she leads Duarte, Inc., a global leader in crafting influential business messages. Nancy Duartes influence extends to some of the most important brands and entities, including Apple, Google, Cisco, and Salesforce. A popular keynote speaker, Nancy imparts her wisdom in business schools and prestigious universities like Stanford and UC Berkeley. Nancy is also a successful author, with three bestselling books to her credit. She brings her wealth of knowledge to the foreword of this book. Content for the book is developed by Nicole Lowenbraun, a Senior Content Developer and Executive Speaker Coach at Duarte, Inc. A speech-language pathologist, she lends her expertise to the book, enriching it with the power of words. The book also benefits from contributions by Maegan Stephens, Ph.D., a communication expert who heads content and coaching services at Duarte, Inc. With her profound industry experience, she adds valuable insights to the book. This book targets business communicators, especially those aspiring to climb the corporate ladder, feel stuck in their careers, seek a stronger presence, or work in customer-facing roles. It specifically caters to high potential employees (HIPOs), as mentioned by Nancy during a meeting. Duarte could potentially partner with readers in taking the book's lessons forward, given its wealth of trainings, a large content library that can be repurposed, and more books in the pipeline. The book is an integral part of Duarte's ongoing business strategy, reflecting the company's commitment to communication excellence. Promotional activities for the book leverage Duarte's close relationships with global brands, financial organizations, and thought leaders. The release of this book is part of a broader engagement strategy that includes a variety of content forms like stories, workshops, ebooks, and elearnings.
Table of Contents
Foreword
Introduction: Theres a New Way to Listen
Part I: Know Where Youre Starting From
Chapter 1: The Way You Prefer to Listen
Chapter 2: Barriers Preventing You from Being an Adaptive Listener
Part II: Know Where Theyre Headed To
Chapter 3: Identify the Speakers Interaction Goal
Chapter 4: Identify the Speakers Emotional Need
Part III: Close the Gap & Check the Distance
Chapter 5: Adapt to Help Them Meet Their Goals and Needs
Chapter 6: Keep Adapting
Part IV: Ok, but What About
Chapter 7: Helping Others Adapt to Meet Your Goals and Needs
Chapter 8: FAQs from Adaptive Listeners in Training
Closing
References
Index
Acknowledgments
About the Authors
Nicole Lowenbraun is a senior content developer and executive speaking coach. She brings deep insight into why words, and how you say them, matters. Nicole serves as Senior Content Developer and Executive Speaker Coach at Duarte, Inc., where she has coached and written for thousands of clients, most of which top the Fortune 100. With a masters in Communication, Nicole most recently researched and co created Duartes newest body of work, Adaptive Listening. Nicole resides in Brooklyn, New York.
Maegan Stephens, PhD, is a director, content & coaching lead and communications expert who earned her 10,000+ hours with a combination of book smarts and street smarts. After sharpening her research skills with a PhD in Communication Studies from The University of Texas at Austin, Maegan transitioned to industry where she writes content for the worlds top brands and coaches Fortune 50 executives, TED speakers, start-up founders, and aspiring leaders. She brought theory and practice together as the co-creator of the Adaptive Listening methodology for Duarte, Inc., where she currently leads a team of writers, strategists, and coaches to transform the way people communicate. Maegan resides in San Jose, California.
Nancy Duarte is a communications expert who has been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, The Economist, LA Times and on CNN. As the storyteller of the Silicon Valley, and 5th largest woman-owned employer there, her firm, Duarte, Inc., is the global leader behind some of the most influential messages in business and culture. Nancy has been a keynote speaker on numerous public stages and her firm counts almost 200 of the Fortune 500 among her firm's clientele. Nancy is the author of three bestselling books. Resonate: Present Visual Stories that Transform Audiences, Slide:ology: The Art and Science of Creating Great Presentations, and The HBR Guide to Persuasive Presentations. Nancy has three grown children who walk in their destiny, a husband who has loved her for, like, ever, and two grandkids that take her breath away. Nancy resides in Mountain View, California.
