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Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics 2010 ed. [Kõva köide]

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  • Formaat: Hardback, 369 pages, kõrgus x laius: 235x155 mm, kaal: 1610 g, XXVI, 369 p., 1 Hardback
  • Ilmumisaeg: 29-Sep-2010
  • Kirjastus: Springer-Verlag New York Inc.
  • ISBN-10: 1441959505
  • ISBN-13: 9781441959508
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  • Formaat: Hardback, 369 pages, kõrgus x laius: 235x155 mm, kaal: 1610 g, XXVI, 369 p., 1 Hardback
  • Ilmumisaeg: 29-Sep-2010
  • Kirjastus: Springer-Verlag New York Inc.
  • ISBN-10: 1441959505
  • ISBN-13: 9781441959508
Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amys work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.

Arvustused

From the reviews:

Amy Neustein brings together a collection of intriguing studies of the development and use of speech recognition (SR) technology in different workplaces. Advances in Speech Recognition is more readable than many other collections about SR technology. each essay contains a clear introduction and conclusion that can be tied to research in social science. Anthropologists can use the book to teach themselves and their students about the world of SR technology research and the variety of SR technology researchers. (Jessica Zimmer, Anthropology of Work Review, Vol. 34 (1), 2013)

Part I Mobile Environments
1 "Life on-the-Go": The Role of Speech Technology in Mobile Applications
3(16)
William Meisel
2 "Striking a Healthy Balance": Speech Technology in the Mobile Ecosystem
19(12)
Scott Taylor
3 "Why Tap When You Can Talk?": Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User
31(30)
Mike Phillips
John Nguyen
Ali Mischke
4 "Your Word is my Command": Google Search by Voice: A Case Study
61(30)
Johan Schalkwyk
Doug Beeferman
Francoise Beaufays
Bill Byrne
Ciprian Chelba
Mike Cohen
Maryam Kamvar
Brian Strope
5 "Well Adjusted": Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments
91(24)
Sid-Ahmed Selouani
Part II Call Centers
6 "It's the Best of All Possible Worlds": Leveraging Multimodality to Improve Call Center Productivity
115(40)
Matthew Yuschik
7 "How am I Doing?": A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
155(26)
David Suendermann
Jackson Liscombe
Roberto Pieraccini
Keelan Evanini
8 "Great Expectations": Making use of Callers' Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center
181(10)
Stephen Springer
9 "For Heaven's Sake, Gimme a Live Person!" Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers
191(30)
Alexander Schmitt
Roberto Pieraccini
Tim Polzehl
10 "The Truth is Out There": Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They are Being Served by the Call Center Agent
221(26)
Marsal Gavalda
Jeff Schlueter
Part III Clinics
11 Dr. "Multi-Task": Using Speech to Build Up Electronic Medical Records While Caring for Patients
247(28)
John Shagoury
12 "Hands Free": Adapting the Task-Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military
275(30)
James A. Rodger
James A. George
13 "You're as Sick as You Sound": Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery
305(18)
Julia Hirschberg
Anna Hjalmarsson
Noemie Elhadad
14 "Cry Baby": Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant's Cry
323(26)
Hemant A. Patil
Epilog 349(10)
About the Author 359(2)
Index 361