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AI and the Future of Banking [Kõva köide]

  • Formaat: Hardback, 304 pages, kõrgus x laius x paksus: 246x178x25 mm, kaal: 658 g
  • Sari: Wiley Finance
  • Ilmumisaeg: 13-May-2020
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1119596122
  • ISBN-13: 9781119596127
Teised raamatud teemal:
  • Formaat: Hardback, 304 pages, kõrgus x laius x paksus: 246x178x25 mm, kaal: 658 g
  • Sari: Wiley Finance
  • Ilmumisaeg: 13-May-2020
  • Kirjastus: John Wiley & Sons Inc
  • ISBN-10: 1119596122
  • ISBN-13: 9781119596127
Teised raamatud teemal:
"AI and the Future of Banking is an informative guide on the applications of Cognitive Analytics/Artificial Intelligence (AI) to the banking industry. The book will equip any industry participant, including new entrants to the industry, with the essential information to understand the implications of data and analytics on their roles, responsibilities and personal career development, with focus on the use of analytics to create operational effectiveness, customer retention and finance and risk management. While a combination of theory and published case studies, it will not be a technical book (i.e. about IT architecture, platforms and algorithms) or a detailed review of a specific working area but rather an easy read for those with limited or no IT background. The book will also discuss the concept of data-driven 'Open Banking,' which is a process that uses 'APIs' to share information securely, without having to reveal passwords. IDC say that by 2020, 50% of all businesses will be using cognitive analytics, which are intelligent and self-learning systems that respond to human voices rather than needing to be 'coded'. The use of Cognitive Analytics/Artificial Intelligence (AI) Systems and data in banking is set to accelerate. The cognitive or a 'AI' computing market is estimated to exceed $12.0 Billion by 2022, with banking identified as an 'early-mover' industry. Gartner say that AI will be mainstream for banking in 5-10 years. There is already evidence that early-mover banks are beginning to investigate these new technologies. However, there are many laggards and market maturity is inconsistent, with knowledge transfer being critical at this stage"--

An industry-specific guide to the applications of Advanced Analytics and AI to the banking industry

Artificial Intelligence (AI) technologies help organisations to get smarter and more effective over time – ultimately responding to, learning from and interacting with human voices. It is predicted that by 2020, half of all businesses will be using these intelligent, self-learning systems. Across its entire breadth and depth, the banking industry is at the forefront of investigating Advanced Analytics and AI technology for use in a broad range of applications, such as customer analytics and providing wealth advice for clients. AI and the Future of Banking provides new and established banking industry professionals with the essential information on the implications of data and analytics on their roles, responsibilities and personal career development.

Unlike existing books on the subject which tend to be overly technical and complex, this accessible, reader-friendly guide is designed to be easily understood by any banking professional with limited or no IT background. Chapters focus on practical guidance on the use of analytics to improve operational effectiveness, customer retention and finance and risk management. Theory and published case studies are clearly explained, whilst considerations such as operating costs, regulation and market saturation are discussed in real-world context. Written by a recognised expert in AI and Advanced Analytics, this book:

  • Explores the numerous applications for Advanced Analytics and AI in various areas of banking and finance
  • Offers advice on the most effective ways to integrate AI into existing bank ecosystems
  • Suggests alternative and complementary visions for the future of banking, addressing issues like branch transformation, new models of universal banking and ‘debranding’
  • Explains the concept of ‘Open Banking,’ which securely shares information without needing to reveal passwords
  • Addresses the development of leadership relative to AI adoption in the banking industry

AI and the Future of Banking is an informative and up-to-date resource for bank executives and managers, new entrants to the banking industry, financial technology and financial services practitioners and students in postgraduate finance and banking courses.

Acknowledgements xv
About the Author xvi
Introduction xvii
Chapter 1 Prologue: Why Banking? 1(20)
Summary
1(1)
Introduction
2(2)
What Is Banking?
4(3)
What Do We Mean by 'Money' Today?
7(1)
A Cashless Society Increasingly Emerges
8(2)
Key Banking Functions
10(4)
Future Jobs in Banking
14(3)
Conclusion
17(1)
References
18(3)
Chapter 2 Imperatives in Banking 21(18)
Summary
21(1)
Introduction
21(2)
Strategy and Imperatives
23(1)
Strategy
23(1)
Business Imperatives
24(1)
Current Imperatives in Banking
24(6)
Comparable Imperatives in the Retail Industry
26(1)
Comparable Imperatives in the Telecom Industry
27(2)
Comparable Imperatives in the Healthcare Industry
29(1)
Future Imperatives in Banking
30(6)
Greater Customer Centricity
30(1)
Becoming Truly Digital
31(2)
Completely Accepting Technological Change
33(1)
Reimagining Banking
33(2)
Reinventing Risk Management
35(1)
Conclusion
36(1)
References
37(2)
Chapter 3 Data and Analytics Primer 39(16)
Summary
39(1)
Introduction
39(3)
Data Management and Analytics
42(9)
Data Management
42(1)
The Hierarchy of Analytics
43(2)
'Next-Generation' Cognitive Analytics
45(1)
Extracting Value from Data
46(4)
The Importance of Location Analytics
50(1)
Conclusion
51(1)
References
52(3)
Chapter 4 Key Elements of Banking Analytics 55(38)
Summary
55(1)
Introduction
56(1)
Office of Finance Management
56(5)
Performance Management and Integrated Decision Making
58(1)
The Key Elements of Banking Performance Management
59(2)
Customer Analytics
61(12)
Customer Insight
61(4)
Credit Ratings
65(1)
Branch-Specific Campaigns
66(1)
Impact of Social Media Campaigns
67(2)
Relationship Pricing
69(2)
Client Servicing
71(2)
Risk Management
73(4)
Risk Scenario Analytics
74(1)
Fraud Detection
75(1)
Regulatory Compliance
76(1)
Risk Management and AI
76(1)
Operational Efficiency
77(10)
IT Cost Transparency
78(1)
Branch Performance Management
78(2)
Contact Centre Service
80(2)
Payments Monitoring
82(1)
Mortgage Tracking
83(1)
Sales, Compensation and Commission Management
83(1)
Financial Markets Risk and Trade Monitoring
84(1)
Analytics in Portfolio Management
85(1)
Derivative Markets
86(1)
Conclusion
87(2)
References
89(4)
Chapter 5 Machine Learning, AI and 'Apps' 93(22)
Summary
93(1)
Introduction
93(2)
Theory and Practice of Machine Learning
95(1)
Apps and Their Usage
96(11)
Data Visualisation
101(1)
Voice Recognition and Voice Assistants
102(2)
Visual and Facial Recognition
104(2)
Thumbprint Recognition
106(1)
Palm Vein Recognition
107(1)
Wealth Management Systems and Apps
107(2)
The Biometric Moral Argument
109(2)
Conclusion
111(1)
References
112(3)
Chapter 6 AI and the Importance of Brand in Banking 115(18)
Summary
115(1)
Introduction
116(1)
Brand Value and Equity in Banking
117(6)
Millennial and Gen Y Brand Expectations from Bank Brands
119(1)
Branding Expectations of Generation Z
120(1)
Branding Expectations of Generation X
121(2)
Branding and Customer Experience Interlocked
123(5)
Branding and Human-Centred Design
124(1)
To Brand or to Debrand?
125(3)
Banks Will Use AI to Become Lifestyle Managers
128(2)
Consumption and Credit Smoothing
128(2)
Conclusion
130(1)
References
130(3)
Chapter 7 AI Leadership and Employee Transformation 133(22)
Summary
133(1)
Introduction
133(3)
Leadership in an AI-Infused Age
136(11)
Augmented Leadership
137(1)
Analytically Infused Leadership
138(2)
A New Approach to Leadership: 'Trust but Verify'
140(1)
Attributes of AI-Infused Leaders
141(2)
Leadership Training for the Future
143(2)
'Digital Future of Banking Requires a New Leadership Model'
145(1)
Zen and Leadership in Banking
146(1)
Functional Change and Role Transformation
147(4)
The Evolution of the Banking Employee
149(1)
A Banking Employee Persona in 2050
149(2)
Conclusion
151(1)
References
152(3)
Chapter 8 The Bank of the Future 155(28)
Summary
155(1)
Introduction
156(1)
Branch Makeover
156(7)
The Emergence of the Cafe Bank
159(1)
Millennials Not Happy with Dealing Only with Robots
160(1)
Virtual Reality: Banking and Gaming Converge
161(2)
Universal Banking and Beyond
163(1)
Universal Banking in the United States
164(1)
Banks as the Catalyst for Change: 'Peer to Peer'
164(2)
Payment Processes Become More Customer Centric
166(1)
Five Scenarios for the 'Bank of the Future'
167(8)
The Full-Service Bank
168(1)
The Digital Bank
169(1)
The Disaggregated Bank
170(3)
The Conversational Bank
173(1)
The Collaborative Bank
174(1)
Transformation of the Investment Bank
175(3)
Conclusion
178(1)
References
179(4)
Chapter 9 Open Banking and Blockchain 183(20)
Summary
183(1)
Introduction
184(4)
Setting the Stage: Open Banking
184(2)
Interlock between AI and Open Banking
186(1)
Blockchain: Setting the Stage
186(2)
Interlock between Blockchain and AI
188(1)
Blockchain in Banking
188(11)
Interbank Market
189(1)
Forex Market
190(1)
Investment Banks and Blockchain
191(2)
Blockchain in Indian Banking
193(3)
Blockchain and Open Banking in Africa
196(3)
Conclusion
199(2)
References
201(2)
Chapter 10 Innovation and Implementation 203(18)
Summary
203(1)
Introduction
203(4)
New Roles and Responsibilities
204(1)
Bootcamps, Hackathons, Innovation Labs, and Other Devices
205(2)
Implementation
207(5)
Innovation or Adaptation?
208(2)
The Use of 'Design Thinking'
210(1)
Finding Capital to Innovate: One Example
211(1)
Fintech for Banking
212(4)
Blockages to Innovation
216(2)
Conclusion
218(1)
References
218(3)
Chapter 11 Cybercrime and IT Resilience 221(22)
Summary
221(1)
Introduction
222(6)
Cybercrime in the Context of Operational Risk
224(1)
The Internationalisation of Cybercrime
225(1)
Cyber Security Toolkits
226(1)
Cyber Risk Management Apps
227(1)
Broader Cyber Issues for Banking
227(1)
Safeguarding the Bank of the Future: New Cyber Security Threats
228(6)
Responding to Cyber Attack
230(1)
Cyber Readiness
231(2)
New Cyber Roles, New Cyber Responsibilities
233(1)
AI Fraud Detection in Banking
234(4)
Advanced Analytics in Fraud Detection
235(1)
AI and Anomaly Detection
236(1)
Fraudulent Use of Data
236(2)
Cyber and the Law
238(1)
Conclusion
239(1)
References
239(4)
Chapter 12 Epilogue 243(4)
Appendix: Fintech in Banking 247(24)
Index 271
TONY BOOBIER is a former IBM worldwide executive focusing on financial services. He has over 30 years of experience and is a frequent writer and international public speaker. Tony possesses a deep understanding of how to apply business intelligence and analytics to enhance the management and delivery of products and services in numerous industries. A recognised expert in customer analytics, risk and operational effectiveness, he is a strong advocate for enterprise-wide analytics to improve service and reduce cost. He holds professional qualifications in engineering, marketing, supply chain management and insurance.