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Airline Management: Strategies for the 21st Century: Strategies for the 21st Century 3 [Kõva köide]

  • Formaat: Hardback, 1000 pages, kõrgus x laius x paksus: 229x152x46 mm, kaal: 1429 g, Illustrations, unspecified
  • Ilmumisaeg: 01-Apr-2012
  • Kirjastus: Ingram
  • ISBN-10: 1890938149
  • ISBN-13: 9781890938147
Teised raamatud teemal:
  • Formaat: Hardback, 1000 pages, kõrgus x laius x paksus: 229x152x46 mm, kaal: 1429 g, Illustrations, unspecified
  • Ilmumisaeg: 01-Apr-2012
  • Kirjastus: Ingram
  • ISBN-10: 1890938149
  • ISBN-13: 9781890938147
Teised raamatud teemal:
Airline Management: Stategies for the 21st Century is a companion to Air Transportation: Foundations for the 21st Century. Together these two volumes take readers through the dark ages and monumental losses suffered collectively by the airlines since deregulation, and into the possibility of an economic reformation and the return of profitability. Suggested in the two books are trends and stategies, that if followed might lead to a renaisance of consistent profitability for the airlines, stable employment for labor, and continuous, reliable and fairly priced air services for consumers. Since their deregulation in 1978, airlines have undergone profound changes. Deregulatory opponents insist that the economic losses suffered by the industry are proof that deregulation has failed. And, arguably, the downward slide may well have been triggered by the Airline Deregulation Act. But as suggested in this and its companion text, deregulatory policy that Congress intended failed within ten years of its implementation, and in the absence of sound regulatory policy the airlines have floundered. Yet the industry has still managed to have its ups and downs. Thus, not all of its ills can be attributed to deregulatory failure or to lack of policy direction. There are other, intervening if not compounding variables including (as some would argue) mismanagement and lack of imagination on the part of the captains of the industry.It is the purpose of this series to acquaint the reader with the principal elements of air transportation history, airline economics, business, finance, marketing, regulation, and management-to bring all the essential elements of commercial aviation within the two-volume series. We hope that, together, the Air Transport Series will continue to be a solid reference for airline and aviation management, and fundamental texts for courses in air transportation, airline and aviation managment, business, law, and economics.

The proctice and managment of the airline industry.
Preface xxi
Chapter 1 Introduction to the Airline Industry
Introduction
1(2)
The Importance of Air Transport
3(1)
The Size and Scope of Air Transportation
4(5)
Internal and External Factors Influencing Management
9(7)
Air Transportation Framework
16(6)
U.S. Carriers
18(4)
Most Visible Airlines
22(17)
Air Canada
22(1)
Air France
23(1)
Alaska Airlines
24(1)
American Airlines
25(1)
British Airways
26(3)
Cathay Pacific Airlines
29(1)
Delta Air Lines
29(2)
Emirates Airlines
31(1)
Federal Express
32(1)
Japan Airlines
32(1)
Lufthansa German Airlines
33(1)
Singapore Airlines
34(1)
Southwest Airlines
34(1)
United Airlines
35(2)
US Airways
37(2)
King of the Hill
39(3)
Intercarrier Alliances
42(5)
The Low Cost Carriers
47(1)
Summary
47(2)
Chapter 2 Airline Economics
Introduction
49(2)
Supply
51(12)
Airline Product Inventory
59(1)
Reducing Excess Capacity
60(3)
Demand
63(15)
Fungible Commodity
72(1)
Soft Brand Loyalty
73(1)
Segmented Demand
74(4)
Costs
78(5)
Price
83(4)
Other Factors Influencing Economic Performance
87(1)
Summary
88(1)
Chapter 3 Economic Theory
Theory of Perfect Competition
89(17)
Theory of Economic Regulation
106(2)
Tragedy of the Commons
108(2)
Core Theory
110(6)
Summary
116(1)
Chapter 4 Finance
Introduction
117(1)
Profit (Loss)
118(13)
Aerospace and the Airlines
131(10)
1961-1970
131(1)
1970-1982
132(1)
1982-1992
133(1)
1993-2000
134(1)
2001-2011
135(6)
Contemporary Crisis Compared with Past Economic Downturns
141(5)
Causes of Unsatisfactory Financial Performance
146(5)
The Cost/Price Disconnect
146(4)
The Demand/Capacity Disconnect
150(1)
Company Financial Statements
151(10)
Sarbanes-Oxley
161(1)
Debt: On Balance Sheets, and Off
162(8)
Industry Capital Requirements
170(6)
Sources of New Capital
176(13)
Asset Sales
177(1)
Additional Investment From Existing Investors, Debt Holders or Equipment Manufacturers
177(1)
New Investors
178(1)
New Airline Partners
179(1)
Trading Labor Concessions for Equity
180(1)
Governmental Economic Assistance
180(3)
The Traditional Debt and Equity Markets
183(1)
Aircraft Lessors
184(3)
Summary
187(2)
Chapter 5 Mergers, Acquisitions and Bankruptcy
Organization
189(11)
Liquidations and Reorganizations
200(14)
Collective Bargaining Agreements
214(6)
Unfunded Pension Liability
220(4)
Leveraged Buy Outs
224(6)
Asset Acquisitions and Horizontal Integration
230(4)
Antitrust Considerations
234(1)
Holding Companies
235(3)
Financial Risk
238(6)
Summary
244(1)
Chapter 6 Law and Regulation
Introduction
245(1)
The Role of Lawyers in the Airline Business
246(3)
U.S. Federal Legislation
249(2)
Governmental Institutions
251(2)
Air Carrier Licensing
253(8)
Certificates of Public Convenience and Necessity
253(1)
Fitness
254(3)
Foreign Ownership Restrictions
257(1)
Carrier Selection for International Routes
258(1)
Transfer of International Routes
259(1)
Foreign-Flag Air Carrier Permits
259(2)
European Union Economic Regulations
261(1)
Entry
261(1)
Public Service Obligations
262(1)
Code-Sharing
262(1)
Pricing
262(1)
United Kingdom Regulation of Entry
262(1)
U.S. Rate Regulation
263(1)
Consumer Protection
264(1)
Federal Preemption of State Regulation
264(3)
Unfair and Deceptive Practices
267(1)
U.S. Regulation on Oversales and Denied Boarding Compensation
268(12)
European Union Regulation on Flight Cancellation, Delays, and Denied Boarding
270(2)
Flight Cancellations
272(2)
Flight Delays
274(1)
Denied Boarding
275(5)
Lost or Damaged Baggage
280(1)
Consumer Credit Protection
280(1)
Code Sharing and Other Intercarrier Agreements
281(2)
Computer Reservations Systems
283(1)
Contracts of Carriage
284(2)
Smoking and Gambling Aboard Aircraft
286(1)
Airline Reporting Requirements
287(1)
Essential Air Service
287(1)
Nondiscrimination
288(1)
Labor Regulation
289(7)
Employment Law
296(4)
Safety Regulation
300(8)
Regulatory Oversight
300(2)
Investigations
302(2)
Enforcement
304(1)
Personnel Licensing
305(1)
Aircraft Airworthiness Certification
306(2)
Nationality, Ownership, and Registration Requirements
308(1)
Air Carrier Operator Certification
308(1)
Security Regulation
308(7)
Environmental Regulation
315(6)
Aircraft Ownership, Leasing and Finance
321(2)
Summary
323(2)
Chapter 7 Product Design: Organization and Planning
Introduction
325(1)
Airline Organization
326(5)
The Planning Process
331(9)
Route Structures: Hub-and-Spoke vs. Linear
340(13)
Route Selection
353(2)
International Routes
355(4)
International Alliances
359(1)
Fleet Planning
360(8)
Regional Feeders and Franchisees
368(1)
Summary
368(1)
Chapter 8 Marketing
Introduction
369(4)
Product Differentiation
373(5)
Determining Consumer Preferences
378(7)
Evolving Consumer Preferences
385(3)
Cabin Configuration
388(2)
Frequent Flyer Programs
390(4)
Developing Synergies from Economies of Scale and Scope
394(1)
Innovation
395(2)
Conservative vs. Aggressive Growth Strategies
397(6)
Performance Monitoring and Evaluation
403(2)
Timing: The Market Cycle
405(3)
Competitive Response
408(3)
Flexibility
411(1)
Summary
412(1)
Chapter 9 Product Delivery: Operations
Introduction
413(1)
Scheduling
414(4)
Maintenance
418(2)
Ground Facilities
420(1)
Security
421(2)
Airline Business as a Service Industry: Importance of Human Resources
423(13)
Cabin Service
436(5)
Auxiliary In-Flight Services
441(1)
Auxiliary Non-Flight Services
442(1)
Bundled Travel Services
443(2)
Who Has the Best Product?
445(4)
Summary
449(2)
Chapter 10 Revenue and Inventory Management
Terminology
451(4)
Price and Demand
455(8)
Yield (Revenue) Management
463(12)
Overbooking
475(2)
Types of Fares
477(1)
Types of Fare Restrictions
478(3)
Corporate Discounting
481(1)
Liquidating Unsold Inventory
482(1)
Consumer Savings Under Deregulation: The Ten Billion Dollar Myth
483(5)
Summary
488(1)
Chapter 11 Promotion and Distribution
Introduction
489(3)
Evolution of Airline Reservations Systems
492(3)
Airline Tariff Publishing Company
495(1)
Big Four Global Distribution Systems
495(3)
Sabre
496(1)
Amadeus
497(1)
Gallielo
497(1)
Worldspan
497(1)
Other Computer Reservation Systems
498(1)
Public Policy Concerns
498(4)
CRS Regulation
502(2)
Travel Agents
504(5)
Airline Reporting Corporation
509(1)
Tour Operators
510(1)
Consolidators
511(2)
Direct Distribution
513(4)
Corporate Travel Departments
517(1)
Corporate Communications
517(1)
Advertising
518(2)
Branding
520(4)
Summary
524(1)
Chapter 12 Cost Containment
Introduction
525(1)
Impact of Low Cost Carriers
526(8)
Overview of Operating Costs
534(4)
Operational and Equipment Costs
538(11)
Service Costs
549(2)
Labor Costs
551(16)
Marketing and Distribution Costs
567(7)
Fuel Costs
574(3)
Air Traffic Costs
577(1)
Airport Costs
578(1)
Risk Management
579(1)
The Tax Burden
580(2)
Summary
582(1)
Chapter 13 Labor-Management Relations
Labor Relations History
583(2)
Early Labor Legislation
585(1)
Labor Legislation Milestones
586(2)
The Railway Labor Act
588(7)
Dispute Resolution
595(8)
Major Disputes
596(3)
Minor Disputes
599(1)
Labor Protective Provisions
600(3)
Employment Discrimination
603(2)
Contemporary Issues
605(27)
American
618(2)
Delta
620(4)
Northwest
624(2)
United
626(6)
Pensions
632(9)
Summary
641(2)
Chapter 14 Alliances
Introduction
643(4)
International Marketing Alliances
647(25)
Intercarrier Relationships: Taxonomy
647(3)
Major Costs and Benefits of Airline Alliances
650(4)
Computer Reservations Systems Bias
654(14)
Computer Reservations Systems Alliances
668(1)
Frequent Flyer Program Alliances
669(3)
International Equity Alliances
672(13)
Dating Versus Marriage
672(2)
U.S. Equity Alliances
674(1)
Foreign Equity Alliances
675(2)
The British Air Group
677(3)
The Air France Group
680(1)
The Alcazar Group
681(1)
The Lufthansa Group
682(1)
North American Alliances
683(1)
Latin American Alliances
684(1)
Asian Alliances
684(1)
The Antitrust Dimensions of International Alliances
685(33)
Northwest/KLM---The Hole in the Dyke
685(2)
Antitrust Immunity Since NW/KLM---The Dyke Bursts
687(2)
The Sherman and Clayton Acts
689(2)
United States Review of Alliances
691(11)
European Union Review of Alliances
702(2)
Emergence of the Global Megacarriers
704(9)
Non-Alligned Airlines
713(1)
Public Policy and International Aviation
714(4)
Summary
718(1)
Chapter 15 Competition and Antitrust Law
Legal Analysis of Predation
719(12)
The Spirit of Free Enterprise
719(5)
The Federal Aviation Act
724(7)
Conspiracies in Restraint of Trade
731(4)
Predation and Monopolization
735(35)
Expansion of Output or Capacity
738(2)
Predatory Pricing
740(12)
Price Discrimination
752(1)
Monopoly Leveraging
753(2)
Refusal to Deal with a Competitor
755(1)
Refusal to Share an Essential Facility
755(7)
Raising Rival's Costs
762(7)
Exclusive Dealing Arrangements
769(1)
Policy Analysis
770(10)
Application of the Competition Laws
770(2)
Strategic Recommendations
772(2)
Entry Barriers at Slot-Constrained Airports
774(6)
Summary
780(7)
Chapter 16 Predation
Introduction
787(3)
Empirical Evidence of Predation
790(9)
Hub Concentration
790(9)
Mega-Carrier Alliances
799(2)
Examples of Predatory Pricing by Major Airlines
801(10)
Major Network Airline Competitive Response to Entry by Another Major Network Airline
811(3)
Denver-Philadelphia: United vs. USAIR
812(1)
Minneapolis/St. Paul-Cleveland: Northwest vs. Continental
813(1)
Major Network Airline Competitive Response to Entry by Southwest Airlines
814(2)
St. Louis-Cleveland: TWA vs. Southwest
815(1)
St. Louis-Detroit: Northwest vs. Southwest
815(1)
Major Network Airline Predatory Response to New Entrant Airlines
816(7)
Atlanta-Newark: Continental vs. Kiwi
817(1)
Dallas/Ft. Worth-Wichita: American vs. Vanguard
818(4)
Dallas/Ft. Worth-Colorado Springs: Delta and American vs. Western Pacific
822(1)
United Airlines' Response to Markair's Entry at Denver
823(3)
Denver-Seattle: United vs. Markair
823(1)
Denver-San Francisco: United vs. Markair
824(1)
Denver-Atlanta: United vs. Markair
825(1)
United Airlines' Response to Frontier Airlines' Entry at Denver
826(4)
Denver-Tucson: United vs. Frontier
826(1)
Denver-Phoenix: United vs. Frontier
827(2)
Denver-Las Vegas: United vs. Frontier
829(1)
United Airlines' Response to Reno Air's Entry at Denver
830(1)
Denver-Reno: United vs. Reno
830(1)
Summary
831(4)
Chapter 17 Strategic Planning
Planning
835(2)
Mission and Objectives
837(5)
Environmental Scanning
842(23)
Full Service Carriers
846(2)
Airlines Within Airlines
848(1)
Airport as a Market
848(2)
Hub-and-Spoke Systems
850(5)
Fragmentation
855(2)
Linear Route, Point-to-Point Carriers
857(2)
The Regional Carriers
859(1)
Fractional Ownership
860(4)
Small Aircraft Transportation System
864(1)
Micro-Level Strategies
865(12)
Strategy Formulation
877(7)
The Fundamental Problem
881(3)
Summary
884(3)
Chapter 18 Strategies
Strategy Implementation
887(13)
Rubricizing
887(3)
Evolving Categories Under Deregulation
890(2)
Market Rationalization
892(8)
Evaluation and Control
900(23)
Null Alternative
900(5)
Deregulate
905(2)
Socio-Economic Theory
907(1)
Communism
907(1)
Socialism
908(1)
Capitalism
909(2)
Libertarianism
911(1)
Islands in the Stream
912(3)
Regulate
915(8)
Alternative Selection
923(21)
The Worker-Owner Model
924(8)
Social Regulation
932(12)
Conclusion
944