Preface |
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xiii | |
Introduction |
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xvii | |
Acknowledgments |
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xxi | |
About the Authors |
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xxiii | |
WAV |
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xxvii | |
Chapter 1 Supply Chain Management |
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1 | (10) |
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1 | (1) |
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1 | (2) |
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3 | (1) |
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3 | (1) |
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Supply Chain Vertical Integration |
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4 | (1) |
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Supply Chain Horizontal or Lateral Integration |
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4 | (1) |
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Supply Chain Keiretsu Integration |
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4 | (1) |
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5 | (1) |
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Supply Chain Value Stream |
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5 | (1) |
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Supply Chain Value Stream Mapping |
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5 | (2) |
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7 | (1) |
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CSCP Exam Practice Questions on SCM |
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8 | (2) |
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Answers to CSCP Exam Practice Questions on SCM |
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10 | (1) |
Chapter 2 Supply Chain Reference Model |
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11 | (14) |
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11 | (1) |
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11 | (2) |
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13 | (1) |
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SCOR Level 1 and Level 2 Metrics |
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14 | (3) |
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Manufacturing Environments |
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17 | (1) |
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18 | (2) |
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CSCP Exam Practice Questions on the SCOR Model |
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20 | (2) |
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Answers to CSCP Exam Practice Questions on the SCOR Model |
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22 | (3) |
Chapter 3 Logistics Fundamentals |
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25 | (8) |
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25 | (1) |
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25 | (1) |
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Logistics Service Providers |
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26 | (1) |
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Substituting Information for Inventory |
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27 | (1) |
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27 | (2) |
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29 | (2) |
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CSCP Exam Practice Questions on Logistics Fundamentals |
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31 | (1) |
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Answers to CSCP Exam Practice Questions on Logistics Fundamentals |
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32 | (1) |
Chapter 4 Logistics Functions |
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33 | (20) |
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33 | (1) |
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33 | (1) |
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Owned versus Leased Warehouses |
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33 | (1) |
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34 | (1) |
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34 | (2) |
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Impact of Adding Warehouses |
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36 | (1) |
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Temporary Material Storage |
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37 | (1) |
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37 | (2) |
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39 | (1) |
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Value and Packaging Density |
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39 | (1) |
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Transportation Stakeholder Goals |
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40 | (1) |
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41 | (1) |
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42 | (1) |
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Shipping, Pickup, and Delivery Conflicts |
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43 | (1) |
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44 | (2) |
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46 | (2) |
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CSCP Exam Practice Questions on Logistics Functions |
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48 | (2) |
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Answers to CSCP Exam Practice Questions on Logistics Functions |
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50 | (3) |
Chapter 5 Import/Export Logistics |
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53 | (14) |
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Import/Export Logistics Provider Participants |
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53 | (1) |
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Import/Export Participants |
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54 | (1) |
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Global Order Flow Air Participants |
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55 | (1) |
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Import/Export Financial Consideration Terms |
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56 | (2) |
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58 | (1) |
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Intellectual Property, Software, and Technology Licensing |
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59 | (1) |
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59 | (3) |
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CSCP Exam Practice Questions on Import/Export Logistics |
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62 | (3) |
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Answers to CSCP Exam Practice Questions on Import/Export Logistics |
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65 | (2) |
Chapter 6 Sustainability, Regulatory, and Security Procedures |
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67 | (10) |
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67 | (2) |
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69 | (1) |
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69 | (1) |
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International Organization for Standardization |
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70 | (3) |
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Sustainability and Regulatory Compliance |
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73 | (1) |
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73 | (2) |
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CSCP Exam Practice Questions on Sustainability, |
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Regulatory, and Security Procedures |
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75 | (1) |
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Answers to CSCP Exam Practice Questions on Sustainability, Regulatory, and Security Procedures |
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76 | (1) |
Chapter 7 Marketing |
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77 | (14) |
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77 | (1) |
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78 | (1) |
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Supply Chain Network Modeling |
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79 | (1) |
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79 | (1) |
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Identification of Segments |
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79 | (2) |
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81 | (1) |
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81 | (1) |
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Measuring Customer Service |
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82 | (1) |
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83 | (1) |
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CSCP Exam Practice Questions on Marketing |
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84 | (4) |
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Answers to CSCP Exam Practice Questions on Marketing |
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88 | (3) |
Chapter 8 Demand Management |
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91 | (16) |
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91 | (1) |
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92 | (1) |
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92 | (1) |
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Basic Time-Series Forecasting Methods |
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93 | (2) |
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95 | (1) |
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96 | (1) |
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96 | (1) |
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Forecast Error Measurements |
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97 | (3) |
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100 | (1) |
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100 | (2) |
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CSCP Exam Practice Questions on Demand and the Forecasting Process |
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102 | (3) |
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Answers to CSCP Exam Practice Questions on Demand and the Forecasting Process |
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105 | (2) |
Chapter 9 Customer Relationship Management Strategy |
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107 | (10) |
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107 | (1) |
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CRM Implementation Process |
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108 | (1) |
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CRM Strategy by Customer Type |
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109 | (1) |
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110 | (1) |
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Four Levels of CRM Implementation |
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111 | (1) |
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Successful CRM Implementation Key Activities |
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112 | (1) |
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112 | (1) |
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CRM Implementation Challenges |
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113 | (1) |
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Cultural Issues Impacting CRM and SRM |
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113 | (1) |
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113 | (1) |
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CSCP Exam Practice Questions on CRM Strategy |
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114 | (2) |
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Answers to CSCP Exam Practice Questions on CRM Strategy |
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116 | (1) |
Chapter 10 Product Design |
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117 | (8) |
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117 | (3) |
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Product Design Approaches |
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120 | (2) |
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122 | (1) |
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CSCP Exam Practice Questions on Product Design |
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123 | (1) |
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Answers to CSCP Exam Practice Questions on Product Design |
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124 | (1) |
Chapter 11 Manufacturing Planning and Control, Master Planning, and Sales and Operations Planning |
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125 | (12) |
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Manufacturing Planning and Control |
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125 | (1) |
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126 | (1) |
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Sales and Operations Planning |
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126 | (4) |
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130 | (1) |
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S&OP Communications Process |
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131 | (1) |
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131 | (1) |
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132 | (1) |
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CSCP Exam Practice Questions on MPC, Master Planning, and S&OP |
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132 | (3) |
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Answers to CSCP Exam Practice Questions on MPC, Master Planning, and S&OP |
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135 | (2) |
Chapter 12 Strategic and Business Planning |
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137 | (16) |
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137 | (1) |
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138 | (1) |
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139 | (1) |
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140 | (2) |
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142 | (1) |
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Organizational Design and Supply Chain Management Evolution |
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143 | (1) |
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Stages of Supply Chain Management Evolution |
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144 | (2) |
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146 | (2) |
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CSCP Exam Practice Questions on Strategic and Business Planning |
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148 | (3) |
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Answers to CSCP Exam Practice Questions on Strategic and Business Planning |
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151 | (2) |
Chapter 13 Master Scheduling |
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153 | (10) |
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153 | (2) |
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155 | (1) |
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Commitment Decision Point |
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155 | (1) |
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Master Production Scheduling Projected Available Balance Calculation |
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156 | (1) |
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Master Production Scheduling Available-to-Promise Calculation |
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157 | (1) |
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Rough Cut Capacity Planning |
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158 | (2) |
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160 | (1) |
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CSCP Exam Practice Questions on MS |
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161 | (1) |
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Answers to CSCP Exam Practice Questions on MS |
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162 | (1) |
Chapter 14 Material Requirements Planning and Distribution Requirements Planning |
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163 | (16) |
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163 | (1) |
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163 | (3) |
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166 | (1) |
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167 | (3) |
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170 | (1) |
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Distribution Push and Pull Systems |
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170 | (1) |
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171 | (4) |
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175 | (1) |
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CSCP Exam Practice Questions on MRP and DRP |
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176 | (2) |
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Answers to CSCP Exam Practice Questions on MRP and DRP |
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178 | (1) |
Chapter 15 Production Activity Control and Capacity Management |
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179 | (12) |
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Production Activity Control |
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179 | (1) |
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179 | (4) |
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Capacity Strategic Objectives |
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183 | (1) |
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183 | (3) |
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Capacity Corrective Action |
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186 | (1) |
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187 | (1) |
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187 | (1) |
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CSCP Exam Practice Questions on PAC and Capacity Management |
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188 | (2) |
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Answers to CSCP Exam Practice Questions on PAC and Capacity Management |
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190 | (1) |
Chapter 16 Continuous Process Improvement |
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191 | (16) |
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Continuous Process Improvement Concepts |
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191 | (1) |
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191 | (1) |
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192 | (1) |
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192 | (2) |
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Six Sigma, DMAIC, and DMADV |
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194 | (1) |
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195 | (1) |
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195 | (1) |
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195 | (1) |
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195 | (1) |
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196 | (1) |
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197 | (1) |
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198 | (2) |
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CSCP Exam Practice Questions on CPI |
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200 | (4) |
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Answers to CSCP Exam Practice Questions on CPI |
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204 | (3) |
Chapter 17 Supplier Relationship Management and Purchasing |
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207 | (20) |
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207 | (1) |
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208 | (1) |
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209 | (1) |
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Make-versus-Buy Cost Analysis |
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210 | (1) |
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211 | (1) |
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Buyer-Supplier Relationship Types |
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211 | (1) |
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Tactical and Strategic Sourcing |
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211 | (1) |
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Single, Sole, and Multisourcing |
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212 | (1) |
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Supplier Selection Strategy |
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213 | (1) |
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213 | (1) |
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214 | (1) |
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214 | (1) |
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Creating Alliances with Suppliers |
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214 | (1) |
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Alliance Development Steps |
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214 | (2) |
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216 | (1) |
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216 | (1) |
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217 | (1) |
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217 | (1) |
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218 | (1) |
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218 | (1) |
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219 | (1) |
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220 | (2) |
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CSCP Exam Practice Questions on SRM and Purchasing |
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222 | (3) |
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Answers to CSCP Exam Practice Questions on SRM and Purchasing |
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225 | (2) |
Chapter 18 Synchronizing Demand and Supply |
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227 | (8) |
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227 | (1) |
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227 | (1) |
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228 | (1) |
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228 | (1) |
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Inventory Synchronization Between Trading Partners |
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229 | (2) |
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231 | (1) |
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CSCP Exam Practice Questions on Synchronizing Demand and Supply |
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232 | (2) |
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Answers to CSCP Exam Practice Questions on Synchronizing Demand and Supply |
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234 | (1) |
Chapter 19 Inventory Management |
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235 | (18) |
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Independent and Dependent Demand |
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235 | (1) |
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Ordering Quantities and Safety Stock |
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235 | (3) |
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Safety Stock and Safety Lead Time |
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238 | (1) |
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Inventory Ordering Systems |
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238 | (1) |
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Inventory Locations and Echelons |
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239 | (1) |
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240 | (1) |
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240 | (1) |
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240 | (1) |
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Aggregate Inventory Management |
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241 | (1) |
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242 | (1) |
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Inventory Functional Types |
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243 | (1) |
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244 | (1) |
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245 | (1) |
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245 | (3) |
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CSCP Exam Practice Questions on Inventory Management |
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248 | (3) |
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Answers to CSCP Exam Practice Questions on Inventory Management |
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251 | (2) |
Chapter 20 Financial and Managerial Accounting Concepts |
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253 | (20) |
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253 | (2) |
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255 | (2) |
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Financial Report Components |
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257 | (1) |
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257 | (2) |
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259 | (1) |
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259 | (8) |
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267 | (2) |
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CSCP Exam Practice Questions on Financial and Managerial Accounting Concepts |
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269 | (2) |
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Answers to CSCP Exam Practice Questions on Financial and Managerial Accounting Concepts |
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271 | (2) |
Chapter 21 Economics |
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273 | (10) |
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Microeconomics and Macroeconomics |
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273 | (1) |
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274 | (4) |
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278 | (1) |
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279 | (1) |
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280 | (1) |
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CSCP Exam Practice Questions on Economics |
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281 | (1) |
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Answers to CSCP Exam Practice Questions on Economics |
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282 | (1) |
Chapter 22 Risk Management |
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283 | (14) |
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Risk Management and Supply Chain Overview |
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283 | (1) |
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Managing the Supply Chain Risk Process |
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284 | (1) |
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Risk Probability and Impact Assessment |
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285 | (2) |
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287 | (1) |
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Net Impact Expected Monetary Value |
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288 | (2) |
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Sensitivity Analysis and Simulation |
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290 | (1) |
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290 | (1) |
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291 | (1) |
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Business Continuity and Plan Implementation |
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292 | (1) |
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293 | (2) |
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CSCP Exam Practice Questions on Risk Management |
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295 | (1) |
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Answers to CSCP Exam Practice Questions on Risk Management |
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296 | (1) |
Chapter 23 Technology |
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297 | (12) |
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297 | (2) |
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Material Requirements Planning System Evolution to Enterprise Resource Planning |
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299 | (1) |
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Software Selection Considerations |
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300 | (1) |
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Other Software Applications |
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300 | (2) |
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302 | (2) |
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304 | (1) |
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CSCP Exam Practice Questions on Technology |
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305 | (2) |
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Answers to CSCP Exam Practice Questions on Technology |
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307 | (2) |
Chapter 24 Data Acquisition, Storage, and Integrity |
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309 | (8) |
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Data Acquisition and Communication Tools |
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309 | (1) |
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Timely and Accurate Data Capture |
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309 | (1) |
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310 | (1) |
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310 | (1) |
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Data Collection, Big Data, and Data Mining |
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310 | (2) |
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312 | (1) |
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312 | (1) |
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312 | (2) |
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314 | (1) |
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CSCP Exam Practice Questions on Data Acquisition, Storage, and Integrity |
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315 | (1) |
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Answers to CSCP Exam Practice Questions on Data Acquisition, Storage, and Integrity |
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316 | (1) |
Chapter 25 Electronic Business and Commerce |
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317 | (6) |
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Electronic Business Types |
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317 | (1) |
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Traditional versus E-Business |
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318 | (1) |
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B2B and B2C E-Commerce Layers |
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318 | (2) |
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320 | (1) |
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CSCP Exam Practice Questions on Electronic Business and Commerce |
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321 | (1) |
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Answers to CSCP Exam Practice Questions on Electronic Business and Commerce |
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322 | (1) |
Chapter 26 Project Management |
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323 | (10) |
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323 | (1) |
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324 | (1) |
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325 | (2) |
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327 | (1) |
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CSCP Exam Practice Questions on Project Management |
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328 | (2) |
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Answers to CSCP Exam Practice Questions on Project Management |
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330 | (3) |
Chapter 27 CSCP Practice Exam |
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333 | (10) |
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CSCP Practice Exam (75 Questions) |
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333 | (10) |
Chapter 28 APICS CSCP Test Readiness Assessment |
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343 | (2) |
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343 | (2) |
Chapter 29 APICS CSCP Exam Tips and Walk-Through |
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345 | (8) |
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345 | (1) |
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The Exam Center and Computer Test Process |
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346 | (1) |
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Changes Made to the APICS CSCP Exam |
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347 | (1) |
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348 | (1) |
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349 | (1) |
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350 | (1) |
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Potential Student Mistakes to Avoid |
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351 | (1) |
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351 | (2) |
Chapter 30 After the APICS CSCP Exam |
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353 | (4) |
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At the Conclusion of the APICS CSCP Exam |
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353 | (1) |
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Not Passing the APICS CSCP Exam |
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353 | (1) |
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Passing the APICS CSCP Exam |
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354 | (3) |
Appendix A: Bibliography |
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357 | (2) |
Appendix B: List of Tables and Exhibits |
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359 | (4) |
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359 | (2) |
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361 | (2) |
Appendix C: List of Exercises |
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363 | (2) |
Index |
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365 | |