"This book analyses the current trends, key uses and broad service provider landscape for analytics services, specifically for the service sector both offline and online Channels. It also analyzes the evolution in technology and people expertise that hasenabled service providers to meet this growing need of service sector and make previously inconceivable tasks possible"--
Editors Sahu, Dash, and Kumar present readers with a collection of academic and research perspectives on the incorporation of analysis techniques to enhance various aspects of business performance. The fourteen selections that make up the main body of the text are devoted to predictive analysis of emotions for improving customer service, the predictive modeling and mind-set segments underlying health plans, recommender systems, and a wide variety of other related subjects. Rajendra Sahu and Manoj Dash are faculty members of the ABV-Indian Institute of Information Technology and Management. Anil Kumar is a faculty member of BML Munjal University in India. Annotation ©2017 Ringgold, Inc., Portland, OR (protoview.com)
