Smith promotes the use of the internal auditing tool as a feedback mechanism not only to verify compliance with a standard or regulation, but also to measure and enhance the system's effectiveness. He covers strategic planning, process metrics and risk mitigation, root causes, auditing, beyond compliance and beyond sustainability, templates: basic quality and lean tools, and workshops on basic quality lean tools. Among specific topics are strategy: measuring effectiveness through initiatives, the many faces of ineffective process metrics, and how to promote sustainability of an initiative to the grassroots level. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
