Preface
Acknowledgement
Authors
Chapter 1 Introduction to Lean and the Importance of Cultural Change
Chapter 2 Management Support
Chapter 3 Hoshin Kanri
Chapter 4 The Tools
Chapter 5 Building a Sustainable Lean culture Case Study: Process Improvementr
Chapter 6 Business Process Management Cast Study
Chapter 7 Employing Hoshin Kanri to Drive Lean Implementation and Culture Change
Chapter 8 Continuous Improvement Toolkit