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Business Services, Partnering and Outsourcing Contracts:: A Practical Guide 4th edition [Pehme köide]

  • Formaat: Paperback / softback
  • Ilmumisaeg: 14-Dec-2012
  • Kirjastus: Sweet & Maxwell
  • ISBN-10: 0414024338
  • ISBN-13: 9780414024335
Teised raamatud teemal:
Business Services, Partnering and Outsourcing Contracts:: A Practical Guide 4th editionSuurem pilt
  • Formaat: Paperback / softback
  • Ilmumisaeg: 14-Dec-2012
  • Kirjastus: Sweet & Maxwell
  • ISBN-10: 0414024338
  • ISBN-13: 9780414024335
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780414024335.html
Märksõnad:
This title is a complete practical guide to the process, management and regulation of outsourcing, including IT, business process, facilities management, legal process and knowledge process outsourcing. It covers every stage in depth and includes tables with detailed information and checklists. The book also includes chapters dealing with specific sectors such as local government and financial services, and covers other major jurisdictions..
Preface ix
1 Introduction
1(12)
1 Scope and purpose of this Guide
3(10)
1.1 Outline
3(1)
1.2 What is the relationship between services agreements and outsourcing?
3(1)
1.3 Classification of services arrangements
4(3)
1.4 Purpose of this Guide
7(1)
1.5 What does it mean to be successful?
8(1)
1.6 Why customers procure services
9(1)
1.7 Risk allocation
10(3)
2 Preparation
13(46)
2 Preparation by the Customer
15(8)
2.1 Outline
15(1)
2.2 Focus on business objectives
15(1)
2.3 Business case
16(1)
2.4 Due diligence
16(4)
2.5 Updating the business case
20(1)
2.6 Risk register and risk management
21(1)
2.7 Feedback from suppliers
21(2)
3 A Competitive Procurement Process
23(12)
3.1 Outline
23(1)
3.2 Procurement process
23(3)
3.3 Preparing the RFP
26(2)
3.4 Procurement process
28(1)
3.5 Confidentiality
29(1)
3.6 Legal terms and conditions
30(1)
3.7 Legal protections
31(1)
3.8 Disclosure of information in the RFP
32(3)
4 Selecting a Preferred Supplier
35(8)
4.1 Outline
35(1)
4.2 Evaluation criteria
35(5)
4.3 Recording the selection process
40(1)
4.4 Due diligence
40(1)
4.5 Reflecting the evaluation criteria in the contract
41(2)
5 The Project Plan
43(4)
5.1 Outline
43(1)
5.2 Advantages of a project plan
43(1)
5.3 Example project plan
44(1)
5.4 Project manager
45(1)
5.5 Project team
45(1)
5.6 Communication plan
46(1)
6 Preparation by the Supplier
47(12)
6.1 Outline
47(1)
6.2 Preparation of business case
47(1)
6.3 Types of due diligence by the supplier
48(5)
6.4 Warranties
53(1)
6.5 Timing of due diligence
54(5)
3 Services
59(66)
7 The Service Description
61(12)
7.1 Outline
61(1)
7.2 Purpose of the service description
61(5)
7.3 Timing of agreement of the service description
66(1)
7.4 Contents of the service description
67(2)
7.5 Multinational arrangements
69(1)
7.6 Stages in drafting a service description
70(1)
7.7 Supplier's duty to warn
70(3)
8 Control Over How the Services are Provided
73(12)
8.1 Outline
73(1)
8.2 Reasons for allowing the supplier control
73(1)
8.3 Reasons for allowing the customer control
74(1)
8.4 Service requirement includes how the services are to be provided
75(1)
8.5 Inability to operate business
75(3)
8.6 Rights other than termination
78(3)
8.7 Ensure smooth transition on termination
81(1)
8.8 Should service descriptions be objective or subjective?
82(1)
8.9 Should the service description include the supplier's proposal?
82(3)
9 Service Levels or Key Performance Indicators
85(14)
9.1 Outline
85(1)
9.2 The need for service levels
85(1)
9.3 Relationship with the customer's business objectives
86(3)
9.4 Relationship with the risk profile
89(1)
9.5 Examples of service levels
90(2)
9.6 Defining the service levels
92(1)
9.7 Customer due diligence
93(1)
9.8 Supplier due diligence and agreement of service levels
93(2)
9.9 Transitional service levels
95(1)
9.10 Restrictions on liability
96(1)
9.11 Remedies for failure to meet service levels
97(2)
10 Governance
99(14)
10.1 Outline
99(1)
10.2 Managing the transition
99(2)
10.3 Managing the services
101(1)
10.4 Managing problems
102(1)
10.5 Managing future requirements
103(1)
10.6 Encouraging innovation
103(1)
10.7 Managing the customer's business objectives
104(1)
10.8 Managing the supplier's business objectives
105(1)
10.9 Managing the customer's obligations
105(1)
10.10 Managing security
106(1)
10.11 Managing risk
106(1)
10.12 Managing value for money
106(1)
10.13 The service integrator role
106(2)
10.14 Audit rights
108(3)
10.15 Good faith
111(2)
11 Dealing with Disputes
113(8)
11.1 Outline
113(1)
11.2 Reasons for disputes
113(1)
11.3 Importance of documentation
114(1)
11.4 Dispute resolution procedures
115(1)
11.5 Re-negotiation and internal escalation procedure
116(1)
11.6 Alternative dispute resolution
116(1)
11.7 Mediation
116(1)
11.8 Mini trial/executive tribunal
117(1)
11.9 Early neutral evaluation
118(1)
11.10 Expert determination
118(1)
11.11 Adjudication
118(1)
11.12 Arbitration
119(1)
11.13 Litigation
119(1)
11.14 Settlement payments
120(1)
12 Customer Dependencies
121(4)
12.1 Outline
121(1)
12.2 Inclusion of customer responsibilities
121(1)
12.3 Defining customer responsibilities
122(1)
12.4 Obligation to notify the customer of breach
122(1)
12.5 Service output or input-based arrangement
123(1)
12.6 The effect of non-compliance
123(2)
4 Structure
125(54)
13 Existing Equipment
127(10)
13.1 Outline
127(1)
13.2 Importance of considering taxation issues
127(1)
13.3 Importance of considering ARD
128(1)
13.4 Recommended approach
128(1)
13.5 Equipment owned by the customer
128(2)
13.6 Equipment leased by the customer
130(2)
13.7 Access to equipment
132(1)
13.8 Supply or maintenance contracts
132(2)
13.9 Defining the equipment
134(1)
13.10 State aid
134(3)
14 Existing Software and Intellectual Property Rights
137(6)
14.1 Outline
137(1)
14.2 Intellectual property rights owned by the customer
137(1)
14.3 IPR licensed to the customer
138(3)
14.4 Problems with software licences
141(2)
15 Property Aspects
143(4)
15.1 Outline
143(1)
15.2 Selling the premises
143(1)
15.3 Leasing or licensing the premises
144(1)
15.4 Terms of the licence or lease
145(1)
15.5 State aid
146(1)
16 Treatment of Assets During Term
147(6)
16.1 Outline
147(1)
16.2 Ensuring value for money
147(2)
16.3 Use of the assets and premises
149(1)
16.4 Damage and maintenance
150(1)
16.5 New or replacement assets
150(3)
17 Different Supplier Models
153(8)
17.1 Outline
153(1)
17.2 Relationship between different suppliers
153(3)
17.3 Prime contractor and Sub-contractor
156(2)
17.4 Supplier consortium
158(1)
17.5 Mutuals
158(3)
18 Different Customer Models and Shared Services
161(6)
18.1 Outline
161(1)
18.2 Relationship between different customers
161(1)
18.3 Services or collaboration agreement
162(1)
18.4 Public sector procurement issues
163(4)
19 Joint ventures between the Supplier and the Customer
167(12)
19.1 Outline
167(1)
19.2 Advantages and disadvantages of joint ventures
167(6)
19.3 Different types of joint ventures
173(2)
19.4 Issues to be addressed
175(1)
19.5 Additional considerations for public/private joint venture vehicles
176(1)
19.6 Conclusion
177(2)
5 Charging
179(48)
20 The Charging Regime
181(20)
20.1 Outline
181(1)
20.2 Risk/reward
181(3)
20.3 Fixed price
184(1)
20.4 Pay as you go
185(1)
20.5 Cost or cost plus
186(2)
20.6 Resource based
188(2)
20.7 Charging assumptions
190(1)
20.8 Risk premium
191(1)
20.9 Expenses
192(1)
20.10 Inflation
193(1)
20.11 Exchange rate
194(1)
20.12 Minimum charge
194(1)
20.13 Breakdown of the charges
195(1)
20.14 Payment profile
195(1)
20.15 Payment of the charges
196(1)
20.16 Remedies for non-payment
197(1)
20.17 Value added tax
198(3)
21 Service Credits and Service Bonuses
201(8)
21.1 Outline
201(1)
21.2 Types of service credit and service bonus regimes
201(2)
21.3 Relationship with control
203(1)
21.4 Evasion of the service credit regime
203(1)
21.5 Complexity of service credit regime
204(1)
21.6 Exclusive remedy-supplier's perspective
204(1)
21.7 Exclusive remedy-customer's perspective
205(1)
21.8 Exclusive remedy-possible compromises
206(1)
21.9 Payment of service credits
207(2)
22 Contracting out to reduce costs
209(6)
22.1 Outline
209(1)
22.2 Effectively reducing costs
209(1)
22.3 The customer perspective
209(5)
22.4 The supplier perspective
214(1)
23 Ensuring Competitive Charges
215(12)
23.1 Outline
215(1)
23.2 Benchmarking
216(6)
23.3 Open book
222(2)
23.4 Maximum margin
224(1)
23.5 Most favoured customer
224(1)
23.6 Ensuring value for money for transferred assets
225(1)
23.7 Overlap
225(1)
23.8 Multi-sourcing
226(1)
6 Change
227(24)
24 Software Development and Business Process Transformation
229(10)
24.1 Outline
229(1)
24.2 Types of arrangements
229(1)
24.3 Waterfall methodologies
230(5)
24.4 Agile methodology
235(2)
24.5 Balance sheet treatment
237(1)
24.6 Ongoing change
238(1)
24.7 Transition period
238(1)
25 Change Management
239(12)
25.1 Outline
239(1)
25.2 Anticipating change
239(1)
25.3 Agreeing change-the change control procedure
240(1)
25.4 Effect of the change upon the customer's business objectives
240(1)
25.5 Effect of the change upon the services
240(1)
25.6 Effect of the change upon the terms of the agreement
241(1)
25.7 Effect of the change upon the charges
241(1)
25.8 Clear definition of changes
242(1)
25.9 Good bargaining power
242(1)
25.10 Control over additional expenditure
243(1)
25.11 Reasonable changes to the charges
243(3)
25.12 Minor changes
246(1)
25.13 Operational change management procedure
246(1)
25.14 Timescales
247(1)
25.15 Mandatory changes
247(3)
25.16 Project managing changes
250(1)
25.17 Resolving disputes about changes
250(1)
25.18 Changes in public sector contracts
250(1)
7 Termination
251(36)
26 Term and Termination Rights
253(14)
26.1 Outline
253(1)
26.2 Determining an appropriate term
253(3)
26.3 Termination grounds
256(6)
26.4 Other remedies
262(1)
26.5 Time limits
262(1)
26.6 Termination in part
263(1)
26.7 Termination of multinational arrangements-right to terminate services to the group
264(3)
27 The Termination Decision
267(4)
27.1 Outline
267(1)
27.2 More due diligence
267(1)
27.3 Information and documentation
267(4)
28 Implications of Termination
271(16)
28.1 Outline
271(1)
28.2 Consideration of termination before signature of the contract
271(1)
28.3 Information and documentation
271(3)
28.4 Data
274(1)
28.5 Assets
275(1)
28.6 Assets belonging to the customer
275(1)
28.7 Hardware and other equipment
275(5)
28.8 Third-party software licences
280(1)
28.9 Supplier's bespoke software
280(2)
28.10 Support, maintenance and other contracts
282(1)
28.11 People issues
283(1)
28.12 General assistance
283(1)
28.13 Termination management
283(1)
28.14 Termination charges
284(2)
28.15 Termination in part and step in
286(1)
8 Insolvency, People and Competition Issues
287(78)
29 Insolvency Issues
289(6)
29.1 Outline
289(1)
29.2 Due diligence before the agreement is signed
289(2)
29.3 Ongoing due diligence
291(1)
29.4 Assignment or novation of the contract
292(1)
29.5 Termination rights
293(1)
29.6 Direct agreement with sub-contractors or funders
293(1)
29.7 Transactions which can be set aside
294(1)
30 Eurozone fragmentation
295(6)
30.1 Outline
295(1)
30.2 Background: what form could a eurozone fragmentation take?
295(1)
30.3 How could an Exit Event affect a services agreement?
296(1)
30.4 Currency of payment obligations
297(1)
30.5 Exchange controls
298(1)
30.6 Credit risk
299(1)
30.7 Documentary and commercial changes to consider
299(2)
31 People Issues
301(22)
31.1 Outline
301(1)
31.2 Mandatory provisions in ARD
301(1)
31.3 Optional provisions in ARD
302(1)
31.4 Application of ARD and TUPE to contracting out
303(2)
31.5 Legal effect of TUPE applying
305(3)
31.6 Duty to inform, consult and supply information
308(1)
31.7 Transfer of staff from customer to supplier
309(2)
31.8 Second Generation TUPE
311(3)
31.9 "Soft" effects of TUPE
314(1)
31.10 Secondment
315(1)
31.11 Competence of transferring staff
316(1)
31.12 Adequacy of transferring staff
317(1)
31.13 Managing transferring staff
318(1)
31.14 Termination of the services agreement
319(2)
31.15 Redundancies
321(2)
32 Pensions Issues
323(22)
32.1 Outline
323(1)
32.2 Transfer of pension rights under TUPE
324(1)
32.3 The Pensions Act 2004 and the Transfer of Employment (Pension Protection) Regulations 2005
325(1)
32.4 Beckmann/Martin liabilities
326(3)
32.5 Commercial service agreements-contractual agreement to continue to provide DC benefits post transfer
329(1)
32.6 Commercial service agreements-contractual agreement to continue to provide defined benefits post transfer
329(1)
32.7 Commercial services agreements-contractual agreement to change pension benefits from defined benefit to DC
330(1)
32.8 The unintended charge
331(2)
32.9 The situation in the public sector
333(1)
32.10 The guidelines for pension protection in the public sector
334(2)
32.11 What is Fair Deal all about?
336(3)
32.12 Beckmann/Martin liabilities in the public sector
339(1)
32.13 The Two-Tier Workforce Code
339(2)
32.14 Code requirements as to pensions
341(1)
32.15 Principles of Good Employment Practice
341(2)
32.16 Special protections
343(1)
32.17 Auto-enrolment and TUPE
343(2)
33 Competition Issues
345(20)
33.1 Outline
345(1)
33.2 Merger control
345(10)
33.3 Anti-competitive agreements
355(8)
33.4 Abuse of a dominant position
363(1)
33.5 Practical guidance on competition law in transfer of services agreements
364(1)
9 Liability
365(60)
34 Liability and Risk
367(22)
34.1 Outline
367(1)
34.2 Liability of supplier for failure-force majeure
368(1)
34.3 Definition of force majeure
368(1)
34.4 Conditions that the supplier must satisfy
369(1)
34.5 Effect upon the charges
370(1)
34.6 Termination rights
371(1)
34.7 Force majeure and service continuity
371(1)
34.8 Liability for sub-contractors and third-party suppliers
372(2)
34.9 Liability of supplier for failure-PFI approach
374(2)
34.10 Liability of supplier for failure-facilities management approach
376(2)
34.11 Liability of supplier for failure-custody and fund administration approach
378(2)
34.12 Liability of the customer for failure
380(1)
34.13 Supplier's liability for damages
381(4)
34.14 Liability under indemnities
385(1)
34.15 Liability to third parties
386(3)
35 Limitations of Liability
389(12)
35.1 Outline
389(1)
35.2 Financial caps
389(1)
35.3 Relevant factors in deciding the cap
389(1)
35.4 Structure of the cap
390(2)
35.5 Enforceability of caps
392(6)
35.6 Exclusion by the supplier of specified losses
398(2)
35.7 Limitation of liability by the customer
400(1)
35.8 Insurance
400(1)
36 Data Protection Law
401(16)
36.1 Outline
401(1)
36.2 Background to the Data Protection Directive (95/46/EC)
401(1)
36.3 Key data protection concepts
402(1)
36.4 Whose data protection law applies?
403(1)
36.5 Key requirements of the EU Data Protection Directive
404(6)
36.6 Implementation of the Data Protection Directive in the EU
410(1)
36.7 Implementation of the Data Protection Directive in the UK
410(1)
36.8 The proposals for a new EU Data Protection Regulation
411(2)
36.9 Cloud Computing
413(4)
37 Data Protection, Data Security and Confidentiality Obligations
417(8)
37.1 Outline
417(1)
37.2 Supplier obligations
417(4)
37.3 Customer obligations
421(1)
37.4 Publicity
422(1)
37.5 Security and data protection issues in the financial services sector and the public sector
423(2)
10 Regulations
425(108)
38 Financial Services Sector: General Regulatory Principles
427(16)
38.1 Outline
427(2)
38.2 FSA's interest in outsourcing
429(2)
38.3 Definition of outsourcing
431(1)
38.4 High level Principle 3-organisation of affairs and risk management
431(1)
38.5 Reputational risk
432(1)
38.6 Systems and controls
432(1)
38.7 Internal controls
432(1)
38.8 Responsibility for regulatory obligations
432(1)
38.9 Business continuity
432(1)
38.10 Record keeping
433(1)
38.11 Notification
433(1)
38.12 Audit arrangements
434(1)
38.13 Outsourcing of a controlled function
435(1)
38.14 Segregation of duties
435(1)
38.15 International guidance
436(6)
38.16 Lessons for customers not regulated by the FSA
442(1)
38.17 Shari'ah compliant outsourcing
442(1)
39 Specific regulation affecting Banks and Investment Firms
443(22)
39.1 Outline
443(1)
39.2 MiFID
444(11)
39.3 Capital Requirements Directive (CRD)
455(1)
39.4 Implementation of MiFID in the UK
456(3)
39.5 MiFID Connect guidelines on outsourcing (May 2007)
459(3)
39.6 Recovery and Resolution Plans (living wills)
462(3)
40 Specific regulation affecting Insurance Companies
465(12)
40.1 Outline
465(1)
40.2 FSA's focus on outsourcing by insurers
466
40.3 SYSC
13(460)
40.4 Solvency II
473
40.5 Extension of the common platform in SYSC
8(469)
41 Specific regulation affecting Investment Funds and Managers
477(6)
41.1 Outline
477(1)
41.2 UCITS IV
477(2)
41.3 AIFMD
479(4)
42 FSA Data Security Guidance
483(10)
42.1 Outline
483(1)
42.2 Application of general FSA provisions to data security
483(10)
43 Public Procurement
493(16)
43.1 Outline
493(1)
43.2 Public Procurement Directives
493(1)
43.3 When does the Public Procurement Directive apply?
494(3)
43.4 The award procedures
497(3)
43.5 The procurement process
500(3)
43.6 Remedies for breach of Public Procurement Directive
503(3)
43.7 Procurement implications of change control procedures
506(1)
43.8 Public procurement in the UK
507(1)
43.9 The future of public procurement
507(2)
44 Private Finance Initiative
509(10)
44.1 Outline
509(1)
44.2 Introduction to PFI
509(1)
44.3 Contract structure
510(1)
44.4 Finance
511(1)
44.5 Service description
511(1)
44.6 Commencement of payment
512(1)
44.7 Financial deductions
512(1)
44.8 Relief events and compensation events
512(1)
44.9 Adjustments to the charges
513(1)
44.10 Term
513(1)
44.11 Termination
513(1)
44.12 Termination compensation
513(1)
44.13 Change in law
514(1)
44.14 Insurance
514(1)
44.15 PFI Developments
514(5)
45 Relevant Government policy
519(6)
45.1 Outline
519(1)
45.2 Guidance for ICT Procurement
519(2)
45.3 Agile Methodology
521(4)
46 Utilities Sector
525(8)
46.1 Outline
525(1)
46.2 Introduction
525(1)
46.3 When does the Utilities Directive apply?
525(2)
46.4 The award procedures
527(2)
46.5 The procurement process
529(3)
46.6 Remedies for breach of the Utilities Directive
532(1)
46.7 Implementation of the Utilities Directive in the UK
532(1)
11 Offshore Outsourcing
533(108)
47 Offshore and Near-shore Outsourcing
535(12)
47.1 Outline
535(1)
47.2 Services offshored and offshore destinations
535(1)
47.3 Political implications of offshore service arrangements
536(1)
47.4 Preparation by the customer
536(3)
47.5 Structuring the arrangement
539(2)
47.6 The services
541(1)
47.7 How the services are provided
541(2)
47.8 Service levels and service credits
543(1)
47.9 Service management
543(1)
47.10 Charges
544(1)
47.11 Termination
545(1)
47.12 FSA regulations
545(1)
47.13 Data protection
545(1)
47.14 TUPE
545(1)
47.15 Publicity
546(1)
48 India
547(26)
48.1 Outline
547(1)
48.2 Background
547(1)
48.3 Legal system
548(1)
48.4 People issues
549(6)
48.5 Data protection
555(4)
48.6 Intellectual property protection
559(3)
48.7 Protection of confidentiality
562(1)
48.8 Other relevant legislation
563(2)
48.9 Enforceability of jurisdiction clauses
565(1)
48.10 Enforcement of judgments
565(2)
48.11 Enforceability of other clauses
567(1)
48.12 Regulatory restrictions
568(2)
48.13 General taxation issues
570(1)
48.14 Other considerations
570(3)
49 China
573(24)
49.1 Introduction
573(1)
49.2 Background
573(2)
49.3 Legal system
575(1)
49.4 Human Resources Issues
576(2)
49.5 Data Protection
578(3)
49.6 Protection of Intellectual Property Rights
581(1)
49.7 Protection of confidentiality
582(1)
49.8 Enforceability of Jurisdiction Clauses
583(2)
49.9 Enforceability of Other Clauses
585(1)
49.10 Enforcement of Judgments and Arbitral Awards
586(4)
49.11 Government Support and Regulatory Restrictions
590(4)
49.12 Taxation Issues
594(1)
49.13 Summary
595(2)
50 United States
597(28)
50.1 Outline
597(1)
50.2 People issues
597(3)
50.3 Pensions issues
600(1)
50.4 Contract law
600(4)
50.5 Limitations of liability
604(2)
50.6 Data protection
606(5)
50.7 Insolvency issues
611(3)
50.8 Financial services regulation
614(4)
50.9 Public Procurement Directives
618(1)
50.10 Utilities Directive
618(1)
50.11 Competition law
618(2)
50.12 Other relevant laws and best practice
620(5)
51 United Arab Emirates
625(16)
51.1 Outline
625(1)
51.2 Background to the regulatory framework
625(1)
51.3 People issues
625(1)
51.4 Pensions issues
626(1)
51.5 Contract law
627(3)
51.6 Limitations of Liability
630(1)
51.7 Data protection
631(1)
51.8 Insolvency issues
632(1)
51.9 Financial services regulation
633(1)
51.10 Public Procurement Directives
634(2)
51.11 Utilities Directive
636(1)
51.12 Competition law
636(1)
51.13 Other relevant laws and best practice
637(4)
12 Other Key EU Jurisdictions
641(166)
52 Germany
643(20)
52.1 Outline
643(1)
52.2 People issues-ARD
643(2)
52.3 People issues-other employment issues
645(1)
52.4 Pension issues
646(1)
52.5 Contract law
646(7)
52.6 Limitations of liability
653(2)
52.7 Data protection
655(2)
52.8 Insolvency issues
657(1)
52.9 Financial services regulation
658(1)
52.10 Public Procurement and Utilities Directive
658(1)
52.11 Competition law
659(1)
52.12 Main tax issues
660(3)
53 Spain
663(34)
53.1 Outline
663(1)
53.2 People issues-ARD
663(4)
53.3 People issues-other employment issues-outsourcing arrangements and subcontracts for services under Article 42 of the Workers' Statute
667(5)
53.4 Contract law
672(4)
53.5 Data protection
676(5)
53.6 Insolvency issues
681(3)
53.7 Financial services regulation
684(2)
53.8 Public Procurement Directives
686(2)
53.9 Utilities Directive
688(2)
53.10 Competition law
690(4)
53.11 Other relevant laws and best practice
694(3)
54 Italy
697(18)
54.1 Outline
697(1)
54.2 People issues-ARD
697(2)
54.3 People Issues - Information and consultation
699(2)
54.4 People issues-other employment issues
701(2)
54.5 Pensions issues
703(1)
54.6 Contract law
704(2)
54.7 Limitations of liability
706(1)
54.8 Data protection
706(1)
54.9 Insolvency issues
707(2)
54.10 Financial services regulation
709(2)
54.11 Public Procurement and Utilities Directives
711(1)
54.12 Competition law
712(1)
54.13 Summary-key issues
713(2)
55 Sweden
715(12)
55.1 Outline
715(1)
55.2 People issues
715(2)
55.3 Pensions issues
717(1)
55.4 Contract law
717(1)
55.5 Limitations of liability
718(1)
55.6 Data protection
719(2)
55.7 Financial services regulation
721(1)
55.8 Public Procurement Directives
722(2)
55.9 Competition law
724(3)
56 Switzerland
727(20)
56.1 Outline
727(1)
56.2 Employment issues
727(3)
56.3 Pensions issues
730(1)
56.4 Contract law
730(1)
56.5 Exclusion and limitation of liability
731(1)
56.6 Data protection
732(2)
56.7 Insolvency issues
734(2)
56.8 Financial services regulation
736(3)
56.9 Public procurement
739(1)
56.10 Competition law
740(3)
56.11 Other relevant issues
743(4)
57 Ireland
747(30)
57.1 Outline
747(1)
57.2 People issues - ARD
747(3)
57.3 People issues-other employment issues
750(2)
57.4 Pensions issues
752(1)
57.5 Contract law
753(1)
57.6 Limitations of liability
754(1)
57.7 Data protection
755(5)
57.8 Insolvency issues
760(2)
57.9 Financial services regulation
762(5)
57.10 Public Procurement Directives
767(2)
57.11 Utilities Directive
769(1)
57.12 Competition law
770(2)
57.13 Other relevant laws and best practice
772(5)
58 France
777(30)
58.1 Outline
777(1)
58.2 People issues-ARD
777(7)
58.3 People issues-other employment issues
784(3)
58.4 Pensions issues
787(3)
58.5 Contract law
790(4)
58.6 Limitations of liability
794(1)
58.7 Confidentiality and data protection
795(1)
58.8 Insolvency issues
796(3)
58.9 Financial services regulation
799(1)
58.10 Public Procurement Directives
800(1)
58.11 Utilities Directive
801(1)
58.12 Competition law
802(3)
58.13 Other relevant laws and best practice
805(2)
Index 807