Dimitrios Stylidis, Rob Law, Seongseop (Sam) Kim, Jungkeun Kim, Catherine Cheung, Ja Young Choe, Chiara Di Blasio, Rami K. Isaac, Jia Ying Jiang, Erdogan Koc...
Cross-Cultural Aspects of Tourism and Hospitality offers a comprehensive guide to the influence of culture on customers as well as service providers, affecting both the demand and the supply sides of the industry – services marketing and co...Loe edasi...
Cross-Cultural Aspects of Tourism and Hospitality offers a comprehensive guide to the in-fluence of culture on customers as well as service providers, affecting both the demand and the supply sides of the industry - services marketing and consumer b...Loe edasi...
Dimitrios Stylidis, Rob Law, Seongseop (Sam) Kim, Jungkeun Kim, Catherine Cheung, Ja Young Choe, Chiara Di Blasio, Rami K. Isaac, Jia Ying Jiang, Erdogan Koc...
Despite the increased research interest in tourism in Asia, most research has focused on the key destinations the region hosts (China, Macao, Hong Kong, Thailand), neglecting others which are less well explored. As such little is known about the mark...Loe edasi...
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, a...Loe edasi...
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, a...Loe edasi...
Erdogan Koc, Heejung Ro, Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick LEspoir Decosta, Eric D. Olson, David Rivera Jr....
Emotional intelligence (EI) is the capability to recognize ones own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality ser...Loe edasi...
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.Service Failures and Recovery...Loe edasi...
