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Part 1 Introducing Citizen Developer Canvas |
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10 | (18) |
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11 | (2) |
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13 | (2) |
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What Is a Citizen Developer? |
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15 | (3) |
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Citizen Development Canvas |
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18 | (4) |
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Benefits of Citizen Development |
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22 | (2) |
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Examples of Citizen Development Apps |
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24 | (1) |
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Challenges of Bringing Citizen Development Into an Organization |
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25 | (3) |
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28 | (33) |
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30 | (12) |
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31 | (1) |
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Hyper-Agile SDLC in Practice |
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32 | (1) |
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Guidelines for citizen development project delivery |
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32 | (1) |
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Application development life cycle |
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33 | (1) |
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Choosing the suitable SDLC path |
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34 | (6) |
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Transition to support and change management |
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40 | (2) |
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42 | (14) |
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43 | (2) |
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45 | (1) |
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Guidelines for Ideation 2.0 |
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45 | (5) |
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A practical approach: Really round robin |
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50 | (4) |
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54 | (2) |
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2.3 Suitability Assessment |
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56 | (5) |
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57 | (1) |
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Suitability Assessment in Practice |
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57 | (1) |
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The suitability assessment |
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57 | (4) |
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Part 3 Capability Development |
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61 | (37) |
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3.1 Business Analysis and Design |
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63 | (8) |
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64 | (1) |
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Business Analysis and Design in Practice |
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64 | (1) |
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64 | (3) |
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Entity definition framework case study: Streamline order-to-build process for a custom-built bike |
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67 | (2) |
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Process architecture model |
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69 | (2) |
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3.2 Enterprise Risk Requirements |
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71 | (13) |
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72 | (1) |
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Enterprise Risk Requirements in Practice |
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73 | (1) |
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73 | (1) |
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74 | (10) |
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3.3 Application Development |
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84 | (14) |
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85 | (1) |
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Application Development in Practice |
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85 | (1) |
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85 | (4) |
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89 | (7) |
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Avoid pitfalls in application development |
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96 | (2) |
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98 | (21) |
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4.1 Conceptual Design and End State |
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100 | (5) |
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101 | (1) |
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Operating Model Conceptual Design |
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102 | (1) |
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Why is operating model design important? |
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103 | (1) |
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The end-state operating model design of organizations that are in an advanced state of citizen development maturity |
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104 | (1) |
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4.2 Supporting Citizen Development |
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105 | (14) |
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106 | (1) |
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Citizen Development Operating Model Components |
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106 | (2) |
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108 | (2) |
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Citizen development community of practice operating model |
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110 | (2) |
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Citizen development hybrid operating model |
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112 | (1) |
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Capabilities: Key roles and responsibilities |
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112 | (5) |
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Citizen development operating model and the maturity model |
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117 | (2) |
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Part 5 Organization Alignment |
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119 | (48) |
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122 | (6) |
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123 | (1) |
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Managing the Change in Practice |
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123 | (1) |
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124 | (4) |
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128 | (9) |
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129 | (1) |
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Creating the Culture in Practice |
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130 | (1) |
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What do we mean by culture and why is it important? |
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130 | (2) |
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The role of culture in growing citizen development |
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132 | (1) |
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Nurture and influence culture at the different levels of maturity |
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133 | (1) |
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Practical steps to build momentum for citizen development |
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133 | (3) |
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Practical steps to develop the citizen developer culture |
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136 | (1) |
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5.3 Transparent Accountability |
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137 | (7) |
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138 | (1) |
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Transparent Accountability in Practice |
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138 | (1) |
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What do we mean by accountability and why is it important? |
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138 | (1) |
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Fostering a culture of transparency and accountability |
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139 | (1) |
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Commitment-based management |
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139 | (1) |
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Tools to manage accountability |
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140 | (4) |
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5.4 IT Governance as an Enabler |
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144 | (7) |
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145 | (1) |
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IT Governance as an Enabler in Practice |
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146 | (1) |
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IT and citizen development |
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146 | (2) |
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148 | (3) |
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151 | (6) |
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152 | (1) |
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KPIs and Reporting in Practice |
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152 | (1) |
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Measuring citizen development implementations |
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153 | (1) |
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153 | (1) |
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Measures enabled by the service catalog |
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154 | (1) |
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Measuring the effect on shadow IT |
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154 | (1) |
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Measuring citizen development delivery effectiveness |
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154 | (1) |
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Measuring competency center effectiveness |
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155 | (2) |
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5.6 Citizen Development Value Tree |
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157 | (3) |
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158 | (1) |
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Citizen Development Value Tree in Practice |
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158 | (2) |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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161 | (6) |
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Communicating the value tree in your organization |
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161 | (1) |
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162 | (1) |
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Funding approach for citizen development initiatives |
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163 | (4) |
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Part 6 Citizen Development Maturity Model |
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167 | (73) |
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Overview of the Maturity Model |
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169 | (1) |
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Introduction to the Stages of the Maturity Model |
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170 | (2) |
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172 | (9) |
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173 | (1) |
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How to recognize the discovery stage |
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174 | (1) |
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Why is the discovery stage important? |
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174 | (1) |
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Discovery Stage in Practice |
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175 | (1) |
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175 | (1) |
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176 | (1) |
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176 | (1) |
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177 | (1) |
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Key roles and responsibilities |
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178 | (1) |
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Summary Checklist for the Discovery Stage |
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179 | (2) |
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181 | (16) |
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182 | (2) |
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How to recognize the experimentation stage |
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184 | (1) |
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Why is the experimentation stage important? |
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184 | (1) |
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Experimentation Stage in Practice |
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185 | (1) |
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185 | (1) |
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186 | (1) |
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187 | (1) |
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188 | (4) |
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Key roles and responsibilities |
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192 | (1) |
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Summary Checklist for the Experimentation Stage |
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193 | (4) |
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197 | (13) |
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198 | (1) |
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How to recognize the adoption stage |
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199 | (1) |
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Why is the adoption stage important? |
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199 | (1) |
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Adoption Stage in Practice |
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200 | (1) |
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200 | (1) |
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201 | (1) |
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202 | (2) |
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204 | (2) |
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Key roles and responsibilities |
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206 | (1) |
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Summary Checklist for the Adoption Stage |
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207 | (3) |
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210 | (12) |
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211 | (1) |
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How to recognize the scaling stage |
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212 | (1) |
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Why is the scaling stage important? |
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212 | (1) |
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Scaling Stage in Practice |
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212 | (1) |
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212 | (2) |
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214 | (1) |
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215 | (1) |
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216 | (2) |
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Key roles and responsibilities |
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218 | (1) |
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Summary Checklist for the Scaling Stage |
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219 | (3) |
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222 | (8) |
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223 | (1) |
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How to recognize the innovating stage |
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224 | (1) |
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Why is the innovating stage important? |
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224 | (1) |
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Innovating Stage in Practice |
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225 | (1) |
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225 | (1) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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Key roles and responsibilities |
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227 | (1) |
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Summary Checklist for the Innovating Stage |
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228 | (2) |
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6.6 Diagnosing Your Organization's Level of Maturity for Citizen Development |
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230 | (10) |
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231 | (1) |
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Maturity Assessment in Practice |
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231 | (5) |
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236 | (1) |
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237 | (1) |
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When the outcome is inconclusive |
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237 | (1) |
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When a single canvas area dominates the charts |
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238 | (2) |
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APPENDIX: LISTS OF FIGURES, TABLES, AND TOOLS REFERENCES CONTRIBUTORS AND REVIEWERS INDEX |
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240 | (3) |
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Appendix: Lists of Figures, Tables, and Tools |
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240 | (3) |
| References |
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243 | (3) |
| Contributors and Reviewers |
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246 | (1) |
| Index |
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247 | |
