List of Figures and Tables |
|
xiii | |
Preface |
|
xv | |
Acknowledgments |
|
xix | |
Introduction |
|
xxiii | |
PART ONE. Required Skill Sets: Developing the Expertise Needed to Coach Standardized Patients |
|
|
Chapter 1. Overview: The Art and Practice of Coaching Standardized Patients |
|
|
3 | (14) |
|
The Collaboration in Standardized Patient Work |
|
|
4 | (1) |
|
The Uniqueness of Standardized Patient Work |
|
|
5 | (2) |
|
The SPs' Performance Environment |
|
|
6 | (1) |
|
The SPs' Improvisational Framework |
|
|
6 | (1) |
|
Some Qualities of Effective Coaches |
|
|
7 | (2) |
|
Know Something About Acting and Directing |
|
|
7 | (1) |
|
Develop Trusting Relationships With Their SPs |
|
|
7 | (1) |
|
Bring Enthusiasm and Sensitivity to Their Work |
|
|
8 | (1) |
|
Trust Their Intuition and What They Know |
|
|
8 | (1) |
|
The Importance of Selecting the Right SPs |
|
|
9 | (2) |
|
Hiring Actors or Non-Actors as SPs |
|
|
9 | (1) |
|
Eliciting Better Performances From Well-Chosen SPs |
|
|
10 | (1) |
|
The Skills Needed to Be an SP |
|
|
11 | (2) |
|
The Ability to Portray a Patient |
|
|
11 | (1) |
|
The Ability to Observe the Medical Student's Behavior |
|
|
12 | (1) |
|
The Ability to Recall the Encounter and Complete the Checklist |
|
|
12 | (1) |
|
The Ability to Give Feedback to the Student |
|
|
13 | (1) |
|
The Skills Needed to Be an SP Coach |
|
|
13 | (1) |
|
|
14 | (1) |
|
|
15 | (2) |
|
Chapter 2. Clinical Skills: Acquiring the Basic Doctoring Skills |
|
|
17 | (22) |
|
Learning the Four Clinical Skill Sets |
|
|
17 | (18) |
|
|
17 | (2) |
|
|
19 | (7) |
|
Patient–Physician Interaction (PPI)/Communication Skills |
|
|
26 | (6) |
|
Information Sharing (IS)/Patient Education Skills |
|
|
32 | (3) |
|
Portraying the Medical Student With the SPs |
|
|
35 | (3) |
|
|
38 | (1) |
|
|
38 | (1) |
|
Chapter 3. Acting: Understanding How the SPs Portray the Patient |
|
|
39 | (44) |
|
Getting Into the Patient's Psyche |
|
|
39 | (2) |
|
What It Is Like to Be a Patient |
|
|
40 | (1) |
|
The Patient Case: The Foundation of SP Performance |
|
|
40 | (1) |
|
|
41 | (1) |
|
Familiarizing Ourselves With the Actor's Tools |
|
|
41 | (2) |
|
The Interconnectedness of Acting, Directing, and SP Coaching |
|
|
43 | (7) |
|
SPs as Actors, Coaches as Directors |
|
|
44 | (1) |
|
Blending Standardization With the Creative Process |
|
|
45 | (2) |
|
Actor/Non-Actor Considerations |
|
|
47 | (3) |
|
The Art of Acting: A Model for Enhancing Patient Portrayals |
|
|
50 | (31) |
|
Working From the Outside-In: Using Observed Behaviors to Develop Character |
|
|
51 | (9) |
|
Working From the Inside-Out: Using the Imagination to Evoke Feelings |
|
|
60 | (21) |
|
|
81 | (1) |
|
|
82 | (1) |
|
Chapter 4. Directing: Coaching to Deepen the SPs' Performances |
|
|
83 | (26) |
|
The Relationship of the Coach/Director With the SPs |
|
|
84 | (22) |
|
General Guidelines for Directing SP Performances |
|
|
85 | (2) |
|
Other Coaching Principles |
|
|
87 | (6) |
|
Specific Ways to Assist the SPs |
|
|
93 | (12) |
|
|
105 | (1) |
|
|
106 | (1) |
|
|
106 | (3) |
PART TWO. Training Procedures: Casting and Training the Standardized Patients |
|
|
Chapter 5. Casting: Finding the Right Standardized Patients |
|
|
109 | (42) |
|
|
109 | (18) |
|
|
110 | (6) |
|
|
116 | (7) |
|
|
123 | (4) |
|
|
127 | (18) |
|
|
127 | (4) |
|
|
131 | (3) |
|
|
134 | (3) |
|
Auditioning Orientation for the Candidates |
|
|
137 | (3) |
|
|
140 | (5) |
|
|
145 | (5) |
|
|
145 | (1) |
|
Strategy for Notifying the Candidates |
|
|
146 | (2) |
|
|
148 | (2) |
|
|
150 | (1) |
|
|
150 | (1) |
|
Chapter 6. Training the Standardized Patients: An Overview |
|
|
151 | (12) |
|
General Guidelines for Training |
|
|
151 | (10) |
|
|
152 | (6) |
|
|
158 | (3) |
|
|
161 | (1) |
|
|
161 | (2) |
|
Chapter 7. Training Session One: Familiarization With the Case |
|
|
163 | (20) |
|
The Goal of Training Session One |
|
|
163 | (1) |
|
|
163 | (1) |
|
Summary of the Training Activities |
|
|
163 | (1) |
|
|
164 | (2) |
|
Session One Training Activities (Estimated Time: 3 hours) |
|
|
166 | (8) |
|
Preparation of the SPs for Training Session Two |
|
|
174 | (1) |
|
The Coach's Preparation for Training Sessions Two and Four and the Practice Exam |
|
|
175 | (2) |
|
Notes to the SP Coach About Training Session One |
|
|
177 | (1) |
|
Ways to Deal With Behavioral or Performance Problems |
|
|
177 | (2) |
|
Techniques for Assisting the SPs in Improving Their Performances |
|
|
179 | (4) |
|
Chapter 8. Training Session Two: Learning to Use the Checklist |
|
|
183 | (14) |
|
Principles for Checklist Coaching |
|
|
184 | (2) |
|
The Goal of Training Session Two |
|
|
186 | (1) |
|
|
186 | (1) |
|
Summary of the Training Activities |
|
|
186 | (2) |
|
|
188 | (1) |
|
Session Two Training Activities (Estimated Time: 3 Hours) |
|
|
189 | (4) |
|
Preparation of the SPs for Training Session Three |
|
|
193 | (1) |
|
The Coach's Preparation for Training Session Three |
|
|
194 | (1) |
|
The Coach's Preparation for Training Session Four, the Practice Exam, and the CPX |
|
|
195 | (2) |
|
Chapter 9. Training Session Three: Putting It All Together (Performance, Checklist, Feedback) |
|
|
197 | (30) |
|
The Three Areas of Training Emphasis: Performance, Checklist, Feedback |
|
|
198 | (4) |
|
The Goal of Training Session Three |
|
|
202 | (1) |
|
|
203 | (1) |
|
Summary of the Training Activities |
|
|
203 | (1) |
|
|
203 | (6) |
|
Session Three Training Activities (Estimated Time: 3.5 Hours) |
|
|
209 | (4) |
|
Preparation of the SPs for Training Session Four |
|
|
213 | (1) |
|
The Coach's Preparation for Session Four and the Practice Exam |
|
|
214 | (1) |
|
Training the SPs to Give Effective Written Feedback |
|
|
215 | (1) |
|
The Rationale for Giving the Medical Students Feedback |
|
|
215 | (1) |
|
The Role of the SPs in Giving the Medical Students Feedback |
|
|
216 | (3) |
|
Practical Suggestions for Training SPs to Give Written Feedback |
|
|
219 | (8) |
|
Chapter 10. Training Session Four: First Dress Rehearsal (Clinician Verification of SPs' Authenticity) |
|
|
227 | (16) |
|
The Goal of Training Session Four |
|
|
229 | (1) |
|
|
229 | (1) |
|
Summary of the Training Activities |
|
|
229 | (1) |
|
|
230 | (1) |
|
Session Four Training Activities (Estimated Time: 3 hours) |
|
|
231 | (7) |
|
Preparation of the SPs for the Practice Exam |
|
|
238 | (3) |
|
The Coach's Preparation for the Practice Exam |
|
|
241 | (2) |
|
Chapter 11. Training Options: Variations on the Training Sessions |
|
|
243 | (6) |
|
Determining the SP Training Necessary |
|
|
243 | (2) |
|
Reorganizing the Middle Training Session Activities |
|
|
245 | (4) |
|
Chapter 12. The Practice Exam: Final Dress Rehearsal |
|
|
249 | (20) |
|
The Goal of the Practice Exam |
|
|
249 | (1) |
|
The Practice Exam Setting |
|
|
250 | (1) |
|
Summary of the Practice Exam Activities |
|
|
250 | (1) |
|
|
250 | (2) |
|
The Practice Exam Activities (Time Varies by Number of Cases) |
|
|
252 | (4) |
|
Preparation of the SPs for the Actual Exam |
|
|
256 | (1) |
|
The Coach's Preparation for the CPX and Examination Follow-up Activities |
|
|
257 | (2) |
|
|
259 | (4) |
|
|
263 | (4) |
|
Additional Readings on Acting and Directing |
|
|
267 | (2) |
Appendix A: Maria Gomez Case Materials |
|
269 | (58) |
|
Appendix A1 Demographic Form |
|
|
271 | (4) |
|
Appendix A2 Presenting Situation and Instructions to the Student |
|
|
275 | (2) |
|
Appendix A3 Training Materials |
|
|
277 | (14) |
|
|
291 | (8) |
|
Appendix A5 Guide to the Checklist |
|
|
299 | (14) |
|
Appendix A6 Guidelines for Giving Written Feedback |
|
|
313 | (2) |
|
Appendix A7 Pelvic/Rectal Results |
|
|
315 | (1) |
|
Appendix A8 Interstation Exercise |
|
|
316 | (1) |
|
Appendix A9 Interstation Exercise Key |
|
|
317 | (2) |
|
Appendix A10 Audition Case Summary |
|
|
319 | (4) |
|
Appendix A11 Audition Abridged Checklist |
|
|
323 | (4) |
Appendix B: Standardized Patient Administrative Forms |
|
327 | (8) |
|
Appendix B1 Sample Letter of Agreement |
|
|
329 | (3) |
|
Appendix B2 Standardized Patient Profile Form |
|
|
332 | (1) |
|
Appendix B3 Sample Recorded Image Consent-and-Release Form |
|
|
333 | (2) |
Index |
|
335 | |