Choose the right software quality methodology, and make it work efficiently.KEY TOPICS:Some organizations have established ISO 9000 quality certification or the Software Engineering Institute's Capability Maturity Model (CMM) as requirements for doing business with other companies. For other companies, the need for quality improvement has been recognized as critical to long-term survival. This book compares the three leading software quality assessment methodologies, including ISO 9000, SEI CMM and the Malcolm Baldrige Quality Award, helping businesses understand how these methods overlap, how to choose one, and how to manage the quality process most effectively.MARKET:Managers and developers interested in improving their software quality.
List of Figures.
List of Tables.
Preface.
Acknowledgments.
INTRODUCTION.
1. Purpose.
2. Total Quality Management.
3. Quality Management Systems.
ISO 9004, Quality Management System Guidelines. Malcolm Baldrige Quality
Management System. Applying Quality Management System Elements to an
Organization.
4. Assessment of Quality Management Systems.
Why Assessment? Types of Assessments.
II. QUALITY MANAGEMENT SYSTEM ASSESSMENT METHODOLOGIES.
5. 1995 Malcolm Baldrige National Quality Award.
6. 1994 ISO
9000.
7. 1993 SEI CMM for Software.
8. Other Quality Management System Assessments.
Deming Prize. European Quality Award. Government Quality Awards.
III. COMPARING QMS ASSESSMENT METHODOLOGIES.
9. Comparison Overview.
10. High-Level Comparison.
Malcolm Baldrige Correlations. ISO 9001 Correlations. SEI CMM
Correlations.
11. Comparison from a Malcolm Baldrige Perspective.
Malcolm Baldrige, Leadership. Malcolm Baldrige, Senior Executive
Leadership. Malcolm Baldrige, Leadership System and Organization. Malcolm
Baldrige, Public Responsibility and Corporate Citizenship. Malcolm Baldrige,
Information and Analysis. Malcolm Baldrige, Management of Information and
Data. Malcolm Baldrige, Competitive Comparisons and Benchmarking. Malcolm
Baldrige, Analysis and Use of Company-Level Data. Malcolm Baldrige, Strategic
Planning. Malcolm Baldrige, Strategy Development. Malcolm Baldrige, Strategy
Deployment. Malcolm Baldrige, Human Resource Development and Management.
Malcolm Baldrige, Human Resource Planning and Evaluation. Malcolm Baldrige,
High Performance Work Systems. Malcolm Baldrige, Employee Education,
Training, and Development. Malcolm Baldrige, Employee Well-Being and
Satisfaction. Malcolm Baldrige, Process Management. Malcolm Baldrige, Design
and Introduction of Products and Services. Malcolm Baldrige, Process
Management: Product and Service Production and Delivery. Malcolm Baldrige,
Process Management: Support Services. Malcolm Baldrige, Management of
Supplier Performance. Malcolm Baldrige, Business Results. Malcolm Baldrige,
Product and Service Quality Results. Malcolm Baldrige, Company Operational
and Financial Results. Malcolm Baldrige, Supplier Performance Results.
Malcolm Baldrige, Customer Focus and Satisfaction. Malcolm Baldrige, Customer
and Market Knowledge. Malcolm Baldrige, Customer Relationship Management.
Malcolm Baldrige, Customer Satisfaction Determination. Malcolm Baldrige,
Customer Satisfaction Results. Malcolm Baldrige, Customer Satisfaction
Comparison.
12. Comparison from an ISO 9001 Perspective.
ISO 9001, Management Responsibility. ISO 9001, Quality System. ISO 9001,
Contract Review. ISO 9001, Design Control. ISO 9001, Document and Data
Control. ISO 9001, Purchasing. ISO 9001, Control of Customer-Supplied
Product. ISO 9001, Product Identification and Traceability. ISO 9001, Process
Control. ISO 9001, Inspection and Testing. ISO 9001, Control of Inspection,
Measuring, and Test Equipment. ISO 9001, Inspection and Test Status. ISO
9001, Control of Nonconforming Product. ISO 9001, Corrective and Preventive
Action. ISO 9001, Handling, Storage, Packaging, Preservation, and Delivery.
ISO 9001, Control of Quality Records. ISO 9001, Internal Quality Audits. ISO
9001, Training. ISO 9001, Servicing. ISO 9001, Statistical Techniques.
13. Comparison from an SEI CMM Perspective.
SEI CMM, Goals. SEI CMM, Common Features. SEI CMM, Commitment to Perform.
SEI CMM, Ability to Perform. SEI CMM, Activities Performed. SEI CMM,
Measurement and Analysis. SEI CMM, Verifying Implementation. SEI CMM, Key
Process Areas. SEI CMM, Level 1Initial. SEI CMM, Level 2Repeatable. SEI
CMM, Level 2 Requirements Management. SEI CMM, Level 2 Software Project
Planning. SEI CMM, Level 2 Software Project Tracking and Oversight. SEI CMM,
Level 2 Software Subcontract Management. SEI CMM, Level 2 Software Quality
Assurance. SEI CMM, Level 2 Software Configuration Management. SEI CMM, Level
3Defined. SEI CMM, Level 3 Organization Process Focus. SEI CMM, Level 3
Organization Process Definition. SEI CMM, Level 3 Training Program. SEI CMM,
Level 3 Integrated Software Management. SEI CMM, Level 3 Software Product
Engineering. SEI CMM, Level 3 Intergroup Coordination. SEI CMM, Level 3 Peer
Reviews. SEI CMM, Level 4Managed SEI CMM, Level 4 Quantitative Process
Management. SEI CMM, Level 4 Software Quality Management. SEI CMM, Level
5Optimizing. SEI CMM, Level 5 Defect Prevention. SEI CMM, Level 5 Technology
Change Management. SEI CMM, Level 5 Process Change Management.
IV. FRAMEWORK FOR COMPARING QMS ASSESSMENT METHODOLOGIES.
14. Approach.
QMS Elements. QMS Activities. Translating QMS Requirements into Statements
of Activity. Mapping Statements of Activity into QMS Properties Matrix.
Comparing/Contrasting Mappings. Evaluating Mappings.
15. System Assumptions.
16. Framework High-Level Comparison.
17. Framework Comparison Summary.
V. APPENDIXES.
A. QMS Statements of Activity: Malcolm Baldrige.
B. QMS Statements of Activity: ISO
9001.
C. QMS Statements of Activity: SEI CMM.
D. Correlated Statements of Activity: Malcolm Baldrige to ISO
9001.
E. Correlated Statements of Activity: Malcolm Baldrige to SEI CMM.
F. Correlated Statements of Activity: ISO 9001 to Malcolm Baldrige.
G. Correlated Statements of Activity: ISO 9001 to SEI CMM.
H. Correlated Statements of Activity: SEI CMM to Malcolm Baldrige.
I. Correlated Statements of Activity: SEI CMM to ISO
9001.
J. Quality Plans.
J.1SEI Quality Plans.
J.2ISO Quality Plans.
K. Malcolm BaldrigeProperties Matrix.
L. ISO 9001Properties Matrix.
M. SEI CMMProperties Matrix.
N. Properties Matrix Summary.
Index.
List of Figures.
Fig. 5.1 MB criteria framework. Fig. 6.1 ISO 9001/9002/9003 relationship.
Fig. 7.1 SEI five levels of software process maturity. Fig. 10.1 SEI
CMM/MB/ISO 9001 high-level comparison. Figure 11.1 Malcolm Baldrige mapping
to ISO
9001. Figure 11.2 Malcolm Baldrige mapping to SEI CMM. Figure 12.1 ISO
9001 mapping to Malcolm Baldrige. Figure 12.2 ISO 9001 mapping to SEI CMM.
Figure 13.1 SEI CMM mapping to Malcolm Baldrige. Figure 13.2 SEI CMM mapping
to ISO
9001. Fig. 14.1 Activity loop. Fig. 16.1 Quality management system
element comparison. Fig. 16.2 Quality management system activity comparison.
List of Tables.
Table 5.1 MB Examination Items and Point Values. Table 6.1 ISO 9001
Quality System Requirements. Table 7.1 SEI CMM Key Process Areas by Maturity
Level. Table 8.1 European Quality Award Categories. Table A.1 QMS Statements
of Activity: Malcolm Baldrige. Table B.1 QMS Statements of Activity: ISO 9001
(ANSI/ASQC Q90011994). Table C.1 QMS Statements of Activity: SEI CMM. Table
D.1 Malcolm Baldrige Statements Correlated to ISO
9001. Table E.1 Malcolm
Baldrige Statements Correlated to SEI CMM. Table F.1 ISO 9001 Statements
Correlated to Malcolm Baldrige. Table G.1 ISO 9001 Statements Correlated to
SEI CMM. Table H.1 SEI CMM Statements Correlated to Malcolm Baldrige. Table
I.1 SEI CMM Statements Correlated to ISO
9001. Table K.1 QMS Properties
Matrix: Malcolm Baldrige. Table K.2 QMS Properties Matrix Summary: Malcolm
Baldrige. Table L.1 QMS Properties Matrix: ISO
9001. Table L.2 QMS Properties
Matrix Summary: ISO
9001. Table M.1 QMS Properties Matrix: SEI Capability
Maturity Model. Table M.2 QMS Properties Matrix Summary: SEI CMM. Table N.1
QMS Properties Matrix Summary Comparison.
