| Foreword |
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xi | |
| Preface |
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xiii | |
| Acknowledgements |
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xv | |
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Chapter 1 Creating a caring discourse |
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1 | (21) |
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1 | (1) |
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1 | (1) |
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Is caring still at the heart of nursing? |
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2 | (8) |
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Using stories to create a caring discourse |
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10 | (6) |
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Connecting with patients using emotional labour |
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16 | (2) |
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18 | (1) |
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18 | (1) |
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19 | (1) |
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19 | (1) |
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19 | (3) |
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Chapter 2 Caring as a two-way process of giving and receiving |
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22 | (19) |
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22 | (1) |
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22 | (1) |
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23 | (2) |
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Achieving a connected relationship |
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25 | (6) |
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Learning further from our relationships |
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31 | (5) |
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36 | (2) |
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38 | (1) |
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39 | (1) |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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Chapter 3 Caring with compassion |
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41 | (26) |
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41 | (1) |
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41 | (2) |
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What is compassionate care? |
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43 | (8) |
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Forgetting to ask what is needed |
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51 | (2) |
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53 | (4) |
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The effects of not paying attention |
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57 | (1) |
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Partnerships in care - who knows best? |
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57 | (2) |
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The need for anti-discriminatory practice |
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59 | (4) |
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63 | (1) |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (3) |
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Chapter 4 Bonds, boundaries and balance in the emotional world of nursing |
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67 | (23) |
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67 | (1) |
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67 | (2) |
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Caring for people - emotional work |
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69 | (9) |
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Coping with difficult situations |
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78 | (2) |
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The importance of boundaries in care |
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80 | (7) |
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87 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (2) |
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Chapter 5 Creating caring partnerships with service users and their families |
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90 | (24) |
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90 | (1) |
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90 | (2) |
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Living with a member of the family who has dementia |
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92 | (3) |
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Creating caring partnerships with carers |
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95 | (6) |
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The complexity of caring partnerships |
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101 | (2) |
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Caring and the challenges of concordance |
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103 | (7) |
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110 | (1) |
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111 | (1) |
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111 | (1) |
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111 | (1) |
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112 | (1) |
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112 | (2) |
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Chapter 6 Transformative learning - being and becoming |
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114 | (22) |
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114 | (1) |
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114 | (1) |
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What our emotions do for us |
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115 | (4) |
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The emotional part of learning |
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119 | (1) |
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Learning from the language of metaphors |
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120 | (4) |
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124 | (5) |
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Articulating and accepting our feelings |
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129 | (4) |
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133 | (1) |
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133 | (1) |
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133 | (1) |
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134 | (1) |
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134 | (2) |
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Chapter 7 Promoting a culture of caring |
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136 | (18) |
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136 | (1) |
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136 | (2) |
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The individual as part of a caring community |
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138 | (4) |
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The solution-focused approach (brief therapy or appreciative approach) |
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142 | (5) |
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Caring is using our creativity to find solutions |
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147 | (3) |
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150 | (1) |
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151 | (1) |
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151 | (1) |
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152 | (1) |
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152 | (2) |
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Chapter 8 The BOND framework of compassionate care |
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154 | (15) |
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154 | (1) |
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154 | (1) |
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Looking at the BOND framework |
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155 | (2) |
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Caring by overcoming obstacles |
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157 | (2) |
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159 | (3) |
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162 | (2) |
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164 | (3) |
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167 | (1) |
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167 | (1) |
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167 | (1) |
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167 | (2) |
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Chapter 9 Looking back and moving forward |
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169 | (14) |
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169 | (1) |
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169 | (1) |
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170 | (1) |
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Our thoughts about the importance of stories |
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170 | (2) |
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172 | (2) |
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Helping to create and maintain a culture of compassionate care |
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174 | (5) |
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The value of nursing as emotional and social capital |
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179 | (1) |
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180 | (1) |
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180 | (1) |
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181 | (2) |
| Appendix - Themes and caring indicators |
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183 | (5) |
| Index |
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188 | |
