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Complete Guide to Portals and User Experience Platforms [Kõva köide]

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(Senior Technology Architect, Infosys Technologies, India)
  • Formaat: Hardback, 487 pages, kõrgus x laius: 254x178 mm, kaal: 736 g, 42 Tables, black and white; 109 Illustrations, black and white
  • Ilmumisaeg: 25-Sep-2015
  • Kirjastus: Chapman & Hall/CRC
  • ISBN-10: 149872549X
  • ISBN-13: 9781498725491
Teised raamatud teemal:
Complete Guide to Portals and User Experience PlatformsSuurem pilt
  • Formaat: Hardback, 487 pages, kõrgus x laius: 254x178 mm, kaal: 736 g, 42 Tables, black and white; 109 Illustrations, black and white
  • Ilmumisaeg: 25-Sep-2015
  • Kirjastus: Chapman & Hall/CRC
  • ISBN-10: 149872549X
  • ISBN-13: 9781498725491
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9781498725491.html
Märksõnad:
Build a Next-Generation Enterprise Digital Platform with Portals and UXP

A Complete Guide to Portals and User Experience Platforms provides in-depth coverage of portal technologies and user experience platforms (UXPs), which form the key pillars of a modern digital platform. Drawing on his experience in various roles in numerous portal engagements, the author gives you different perspectives of the same technology platform.

The first section introduces portal through multiple viewpoints to cater to a wide audience, including business, operations, development, integration, performance, and architecture views. The book details many novel and practically proven models and frameworks, such as portal value realization framework, portal assessment framework, portal evaluation model, portal infrastructure planning techniques, and portal integration techniques. You also learn about effective digital program strategies, including portal roadmap strategy, collaboration strategy, portal security planning, portal testing strategy, SEO, and analytics planning concepts.

The second section dives into UXP and advanced topics. It elaborates on UXP design concepts, including UXP reference architecture, customer touch point analysis, user experience mapping, and responsive web design. It also looks at advanced topics, such as next-generation portals, portal trends, portal user experience strategy, omni-channel strategy, portal KPI, portal pitfalls and best practices, portal security, portal governance, digital program management, and portal performance engineering.

In the third section, the book presents four case studies related to intranet portals, retail portals, customer service portals, and portal content management. It discusses business drivers, challenges, portal solutions, and solution benefits for each of the case studies.

Written by a seasoned practitioner, this book balances the core topics of modern portals along with emerging technologies in the digital space. Suitable for the entire digital technology community, including IT managers, digital architects, developers, and testers, it provides you with a practical guide for successfully building best practices-based digital platforms with forward-looking features.
Preface: A Gateway to Portals and UXPs xxi
Acknowledgments xxxi
Author xxxiii
Section I The Art of Developing Portals
1 Thinking in Portals: Introduction to Portals
3(12)
What Are Portals?
3(4)
Brief History of Portals
3(1)
Portal as a Concept
4(1)
Portal as a Technology
4(1)
Portals as a Business Enabler
5(1)
Core Features of Portals
5(1)
Advantages of Portals
6(1)
Types of Portal
6(1)
Overview of Portals
7(7)
Layer-Wise Portal Components
7(3)
Scenarios for Portals
10(5)
When Do I Need a Portal?
12(2)
Summary
14(1)
2 Make Portal Work for You: Business Transformation through Portals
15(22)
Introduction
15(1)
Business Aspects of Portal
15(2)
Key Business Drivers That Require Portal Technologies
15(2)
Prioritized Portal Value Deliverables
17(1)
Digital Transformation through Portal
17(8)
Enterprise Opportunities for Portal
18(3)
Portal for Building Next-Generation Digital Platform for Business
21(1)
Common Pitfalls While Using Portal
22(1)
Challenges in Portal Adoption
22(1)
Portal Transformation Scenarios and Value Adds
23(2)
Realization of Enterprise Digital Vision through Portal
25(2)
Deriving Portal Program Goals and Principles
27(1)
Sample Portal Usage Scenarios
27(4)
Knowledge Management Portal
27(2)
Enterprise Information Portal
29(1)
Typical Business Domains and Solutions Based on Portal
30(1)
Portal Value Realization Framework
31(2)
Summary
33(4)
3 Choosing Portal Right: Portal Assessment and Evaluation
37(26)
Introduction
37(1)
Do You Really Need a Portal?
37(3)
When Do You Need Portal?
37(1)
Recap of Portal Strengths and Scenarios
38(1)
Portal Fitment Analysis
38(2)
Portal Solution Capability Evaluation
40(1)
Portal Assessment Framework
40(15)
Business Assessment Phase
41(3)
Technology Assessment Phase
44(3)
Product and Technology Evaluation
47(7)
Product Evaluation
47(4)
Technology Evaluation
51(2)
Vendor Evaluation
53(1)
Product Demo Evaluation
54(1)
Proof-of-Concept Evaluation
54(1)
SWOT Analysis
54(1)
Feature Set in Various Portal Products
55(7)
Summary
62(1)
4 Architecting Portals
63(50)
Introduction
63(11)
Portal Capabilities
63(11)
Portal Functional Capability View
63(11)
Capability Solution Mapping
74(1)
Portal Architecture Views
74(14)
Sample Portal Solution Architecture
75(2)
Portal Application Architecture View
77(1)
Portal Component View
77(1)
Portal Data Architecture View
77(4)
Portal Use Case View
81(2)
Portal Information Architecture View
83(1)
Portal Deployment View
84(2)
Portal Security View
86(1)
Portal User Experience Architecture View
87(1)
Portal Content Architecture View
87(1)
Portal Infrastructure Architecture View
88(1)
Portal Architecture Definition
88(8)
Establishing Portal Architecture
88(10)
Portal Strategy Definition Phase
90(2)
Portal Technology Assessment Phase
92(1)
Portal Roadmap Definition Phase
93(3)
Portal Architecture Review
96(2)
Deep Dive into Key Portal Architecture Activities
98(6)
Portal Design Considerations
98(2)
Portal Architecture Best Practices
100(3)
Portal Architecture Principles
103(1)
Portal Road Map Strategy
104(2)
Architecture Concepts for Building Portal Solutions
106(4)
Architecture Concepts of Self-Service Portal
106(1)
Architecting Portal Using Open Source Technologies
106(4)
Summary
110(3)
5 Developing Portals
113(26)
Introduction
113(3)
Portal Terminology
113(1)
Portal Server and Ecosystem
114(2)
Portal Server/Container
114(1)
Portal Ecosystem
115(1)
Servlet versus Portlet
115(1)
Portal Standards, Life Cycle, and Request Processing
116(4)
Portal Standards
116(1)
Portlet Life Cycle
117(1)
Life Cycle of JSR
168
Portlet
117(1)
Portal Request Processing
118(2)
Request Processing for Render Requests
118(1)
Request Processing for Action Requests
118(1)
Request Processing for Resource Requests
119(1)
Portal Elements
120(11)
Portal Objects for Customizing User Experience
120(1)
Portlet Modes
121(1)
Portlet Objects and API
122(6)
Portlet JSP Tags
128(2)
Main Portlet JSP Tags
129(1)
Portlet Window States
130(1)
Portlet Communication
131(3)
Public Render Parameter Interportlet Communication
131(1)
Events
132(1)
Cookies
133(1)
Portlet Packaging and Deployment Descriptor
134(1)
Portlet Deployment Descriptor
134(1)
Portlet Packaging
134(1)
Portal Page Layout and Construction
135(1)
Portal Roles
136(1)
References and Further Reading
137(1)
Summary
137(2)
6 Portal Integrations
139(38)
Introduction
139(3)
Advantages of Integrations
139(1)
Challenges and the Impact of Integrations
140(1)
Business Scenarios for Integrations
140(1)
Technical Scenarios for Integrations
141(1)
Integration Big Picture and Integration Types
142(13)
Portal Integration Techniques
144(11)
Link-Based Integration
144(1)
iFrame-Based Integration
145(1)
Service-Based Integration
146(3)
API Gateway-Based Integration
149(2)
ESB-Based API Gateway
151(1)
Feed-Based Integration
152(1)
Clipping and Screen Scraping
153(1)
Portlet-Based Integration
153(1)
Widget-Based Integration
154(1)
Core Portal Integrations
155(12)
CMS Integration
155(1)
Search Engine Integration
156(2)
Social and Collaboration Platform Integration
158(2)
Security System Integration
160(1)
Business Process Management (BPM), Business Rules, and Workflow Integration
161(1)
Knowledge Management Integration
162(3)
E-Commerce Integration
165(1)
Reports and Business Intelligence System Integration
166(1)
Special Forms of Integration: Mashups, Widgets, Plug-Ins, and Extensions
167(2)
Mashups
168(1)
Widgets
168(1)
Plug-Ins and Extensions
169(1)
Web Frameworks
169(1)
Portal Integration Patterns
169(5)
Portal Integration Best Practices to Achieve Optimal Performance, Scalability, and Availability
174(1)
Application Integration Design
174(1)
Application Development and Testing
174(1)
Business Process Integration
175(1)
Summary
175(2)
7 Portal-Based Content Management
177(22)
Portal Content Management Scenarios and Capabilities
177(3)
Portal Content Trends
178(1)
Portal Content Management Capabilities
178(2)
Portal Content Architecture
180(4)
Core Content Components
180(2)
Content Management System Integration Components
182(1)
Portal Service Layer (Content Syndication Services)
183(1)
Portal Enterprise Content Services
183(1)
External Enterprise Content Sources
183(1)
Portal Content Strategy
184(2)
Portal Content Design, Authoring, Preview, and Publishing
186(5)
User Interface Design Elements
187(1)
Content Management Process
188(2)
Portal Content Search
190(1)
Portal Content Caching
191(1)
Web Content Portlet Design
191(3)
Native Web Content Portlet
192(1)
CMS Vendor-Provided Web Content Portlet
192(1)
Custom Web Content Portlet
193(1)
Integration with CMS
193(1)
Portal Content Migration
194(2)
Content Artifacts for Migration
194(1)
Content Migration Methodologies
194(1)
Content Cut-Over Strategy
195(1)
Content Migration Process
195(1)
Portal Content Best Practices
196(1)
Content Authoring
196(1)
Content Workflows
197(1)
Content Testing and Migration
197(1)
Content Publishing
197(1)
Content Presentation
197(1)
Summary
197(2)
8 Portal Search and Search Engine Optimization (SEO)
199(14)
Portal Requirements of Search
199(2)
Portal Search Attributes
200(1)
Portal Search Architecture
201(2)
Portal Search Process
203(5)
Indexing Process Using Seed List
203(2)
End-to-End Portal Search Process
205(2)
Search Crawling and Indexing Process
205(1)
Search Engine Crawling of CMS Content
206(1)
Portal Search Execution Process Flow
206(1)
Search Engine Crawling of Feeds
206(1)
Search Engine Crawling of Documents
206(1)
Portal Meta Tags and Personalization
207(1)
Portal Search Best Practices
207(1)
Search Engine Optimization (SEO)
208(3)
Advantages of SEO for Portal Platform
209(1)
Portal SEO Strategy
209(4)
Keyword Optimization
209(1)
Portal Page SEO Optimization
209(2)
Quick Links
211(1)
SEO-Friendly Content Strategy
211(1)
Monitoring and Tracking SEO Effectiveness
211(1)
Summary
211(2)
9 Securing Portals
213(18)
Portal Security: An Introduction
213(1)
Portal Security Assessment
213(1)
Portal Security Architecture
214(3)
Portal
214(2)
Identity and Access Management System
216(1)
Security Proxy/Security Manager
216(1)
Web Service Security Proxy
216(1)
Web Application Firewall
217(1)
External System Integration
217(1)
Portal Authentication and Access Control
217(1)
Authentication
217(1)
Portal Access Control
218(1)
Portal Single Sign On
218(5)
Web SSO or Internal SSO
219(1)
Portal Usage Scenarios
220(1)
Federated SSO
220(3)
Federated SSO for Web Services-Based Portal Integration
222(1)
Federated SSO for APIs-Based Portal Integration
222(1)
Portal Usage Scenarios
223(1)
Portal User Management
223(3)
User Registration and Provisioning
223(3)
Portal User Administration
226(1)
Security-Related Portal Scenarios
226(1)
Secured Integration
226(1)
Secure Service Invocation
227(1)
Portal Security Vulnerabilities and Prevention Techniques
227(2)
Summary
229(2)
10 Portal Collaboration, Knowledge Management, and Personalization
231(16)
Requirements and Benefits of a Collaborative Portal
231(2)
Requirements
231(1)
Benefits
232(1)
Trends in Portal Collaboration
233(1)
Challenges in Achieving Collaboration
234(1)
Defining Best Practices-Based Collaboration Strategy
234(1)
Knowledge Management in the Portal
235(4)
Portal Knowledge Management Architecture
235(2)
Portal Services Layer
235(1)
Knowledge Management Layer
235(2)
Integration Layer
237(1)
Enterprise Content Source Layer
237(1)
Strategic Goals of a Knowledge Portal
237(1)
Challenges to Knowledge Management Portals
238(1)
Best Practices and Critical Success Factors in Knowledge Management
238(1)
Portal Personalization
239(6)
Personalization Concepts
241(1)
Personalization Logical Architecture
241(2)
Personalization Types
243(5)
Rules-Based Personalization
243(1)
Demographics-Based Personalization
243(1)
Look and Feel Personalization by Show/Hide of Portlets Based on User Group
244(1)
Personalized Content and Data Retrieval Using Web Services
244(1)
Using User Session Attributes for Personalization
244(1)
Anonymous Personalization
244(1)
Recommendation-Based Personalization and Collaborative Filtering
245(1)
Summary
245(2)
11 Portal Testing
247(20)
Challenges in Portal Testing
247(1)
Portal Testing Framework
248(8)
Regular Testing Activities Layer
249(1)
Portal Testing Governance
249(2)
Portal Presentation Components Testing Layer
251(3)
UI Testing
251(1)
Usability Testing
252(1)
Client Side Performance Monitoring and Testing
253(1)
Portlet Testing
253(1)
Localization Testing
253(1)
Multidevice Testing
254(1)
Portal Enterprise Integration Components Testing Layer
254(1)
Service Testing
254(2)
Boundary Scenario Testing
255(1)
Fallback Scenario Testing
256(1)
Interface Testing
256(1)
Special Component Testing Layer
256(6)
Portal Infrastructure Testing
256(1)
Performance Testing
256(3)
Migration Testing
259(1)
Process Testing
259(1)
Multi-Geo Testing
260(1)
End User Testing
260(1)
Security Component Testing Layer
260(2)
Critical Success Factors of Portal Testing
262(2)
Test Automation
262(1)
Test Metrics
262(1)
Agile Approach for Portal Testing
262(1)
Continuous and Iterative Testing
263(1)
Summary
264(3)
Section II User Experience Platforms and Advanced Portal Topics
12 Introduction to User Experience Platforms (UXPs)
267(16)
Introduction
267(6)
Importance of Managing User Experience
267(1)
What Is UXP?
267(1)
Case for UXP
268(1)
UXP Core Capabilities
268(2)
Web Application versus UXP
270(1)
Business Drivers and Motivations for UXP
270(2)
Portals and UXPs
272(1)
Views of UXP
273(4)
Business View of UXP
273(3)
End User View of UXP
276(1)
IT and Operations View of UXP
277(1)
UXP Architecture
277(4)
Interacting Systems
277(1)
Core User Experience Platform
278(1)
Web Experience Components
278(1)
User Engagement Components
279(1)
Prebuilt Accelerators
279(1)
Integration Components
279(1)
External and Internal Systems
280(1)
Security
280(1)
Infrastructure
280(1)
UXP Capabilities Based on Scenarios
281(1)
UXP for Various Customer-Centric Scenario
281(1)
Summary
281(2)
13 Designing User Experience Platforms
283(16)
Introduction
283(1)
Design Principles of UXP
283(2)
UXP Trends
285(1)
User Experience Strategy
285(2)
Deep Dive into UXP Design Activities
287(3)
User Experience Mapping and Enhancement
287(2)
Inventory of Touch Points and Experience Mapping
288(1)
Experience Impact Analysis
288(1)
Experience Improvement Plan
289(1)
User Touch Point Analysis and Improvement
289(3)
Identifying Cross-Channel Touch Points
290(1)
Analyzing User Expectations across All Channels
290(1)
Prioritizing and Planning for Touch Point Experience Enhancement
290(1)
Measure, Monitor, and Improve
290(1)
UXP Presentation Design
290(2)
Banking UXP Design
292(5)
Requirements of Banking UXP
292(1)
Challenges with Legacy Online Banking System
293(1)
Banking UXP Solution
293(9)
Features and Capabilities of Next-Generation Banking UXP
293(4)
Summary
297(2)
14 Portal User Experience and Omni-Channel Enablement
299(20)
Portal Responsive UI Architecture
299(2)
Portal Omni-Channel Solution Tenets
301(1)
Trends in UI and Web Technologies
302(1)
Challenges in Portal UX
303(1)
Portal UX Strategy
303(1)
Portal UX Definition Process
303(4)
Implementing Mobile-First Strategy through Portal
307(2)
Mobile Portal Design
309(3)
Quality Considerations in Mobile Portal
312(1)
Sample Responsive Design-Based Reference Architecture for Mobile-First Strategy
312(4)
Mobile Portal Based on Responsive Design
312(2)
Portal-Based Hybrid Mobile App
314(2)
Portal UX Best Practices
316(1)
Best Practices in Requirements Elaboration Phase
316(1)
Best Practices in Design Phase
316(1)
Best Practices in Development and Testing Phase
317(1)
Summary
317(2)
15 Portal Best Practices
319(14)
Common Pitfalls and Antipatterns in Portal Programs
319(1)
Portal Best Practices in Project Phases
320(4)
Portal Checklist
324(1)
Best Practices in Portal Security and Performance
324(5)
Portal Security Best Practices
324(4)
Security Best Practices Related to Server and Host Security
327(1)
Portal Performance Best Practices
328(1)
Best Practices in Portal Program Management
329(1)
Tools and Frameworks for Ensuring High Quality
330(1)
Summary
331(2)
16 Portal Analytics, KPIs, and Localization
333(12)
Portal Analytics Introduction
333(2)
Types of Portal Analytics
334(1)
Log File-Based Analytics
334(1)
Page Tagging-Based Analytics
334(1)
Challenges in Establishing Portal Analytics
335(1)
Portal Analytics Architecture
335(3)
One-Time Configuration Setup
337(1)
Setup and Configuration of Google Analytics with Liferay Portal
337(1)
Runtime Web Analytics Flow
338(7)
Tracking Component-Level Events with Google Analytics on Liferay Portal
338(1)
Process to Identify Portal Analytics Metrics
338(1)
Portal Key Performance Indicators
339(2)
Portal Localization
341(1)
Portal Localization Design Considerations
342(2)
Summary
344(1)
17 Portal Operations
345(20)
Portal Release Management
345(3)
Portal Release Activities
345(1)
One-Time Setup Configurations and Activities
345(1)
Repeatable Activities
346(1)
Production Smoke Testing and Checkout
346(1)
Portal Production Readiness Checklist
346(2)
Portal Administration
348(2)
Portal Content Administration
348(1)
Other Portal Administration Activities
349(1)
Portal Postproduction Monitoring
350(3)
Internal Monitoring of Portal Infrastructure
350(1)
External Monitoring of Portal Applications
351(1)
Portal Application Monitoring
352(1)
Portal Support and Maintenance
353(6)
Portal Operations Best Practices
355(1)
Portal Maintenance Dashboard
355(1)
Continuous Improvement Process
356(1)
Productivity Improvement Measures
356(1)
Portal Support and Incident Management Process
357(2)
Business Continuity Management in Portal
359(1)
Portal Troubleshooting
360(2)
Sample Portal Issue Categorization
360(1)
Portal Troubleshooting Tips
361(1)
Summary
362(3)
18 Portal Infrastructure and NFR Planning
365(16)
Portal Infrastructure Planning
365(5)
Portal-Sizing Questionnaire
365(1)
Portal Sizing
366(2)
CPU Cores
367(1)
RAM Sizing
367(1)
Portal Virtualization and Cloud
368(2)
Installing Portal on Virtual Machines
368(1)
Cloud Hosting
368(2)
Portal Clustering
370(2)
Vertical Clustering
371(1)
Horizontal Clustering
371(1)
Multitenancy Model and Virtual Portals
372(1)
Portal Disaster Recovery Planning
372(2)
Critical Success Factors for DR Strategy
373(1)
Portal DR Strategy and Setup
373(1)
Portal Infrastructure Testing
374(4)
Challenges in Infrastructure Testing
374(4)
Infrastructure Test Types
378(1)
Portal Nonfunctional Requirements and Planning
378(1)
Summary
378(3)
19 Portal Governance and Program Management
381(32)
Common Portal Project Management Challenges
381(1)
Project Management Stages
382(5)
Program Envision Phase
382(2)
Risks and Mitigation
383(1)
Portal Architecture and Design Phase
384(1)
Risks and Mitigation
385(1)
Portal Solution Development and Testing Phase
385(1)
Risks and Mitigation
386(1)
Portal Maintenance and Evolution
386(1)
Risks and Mitigation
386(1)
Portal Implementation and Roadmap Process
387(4)
Portal Roadmap Definition
387(4)
Portal Governance Model
391(7)
Portal Requirements Prioritization Process
394(1)
Portal Brand Management Process
394(1)
Portal Governance Elements
394(4)
Portal Estimation Model
398(3)
Estimation Risks and Mitigation
400(1)
Portal Release Plan
401(3)
Portal Home Page Release Plan
402(2)
Portal Project Management Best Practices
404(8)
Agile Execution Approach
404(1)
Productivity Improvement
405(1)
Usage of Tools and Accelerators
406(1)
Requirement Traceability Matrix
406(1)
Continuous Integration (CI)
406(1)
Continuous Improvement
407(2)
Risk Management Process
409(1)
Change Management Process
410(1)
Key Performance Indicators of Technical Project Management
411(1)
Summary
412(1)
20 Portal Performance Engineering
413(14)
Introduction
413(1)
Critical Success Factors for Portal Performance
413(1)
Caching
414(6)
Content Types and Portal Caching Scenarios
414(2)
Portal Content Type
414(1)
Portal Caching Scenarios
415(1)
Portal Caching Candidates
416(1)
Portal Caching Layers
416(3)
Browser Cache
418(1)
Edge Caching
418(1)
Web Proxies
418(1)
Reverse Proxy
418(1)
Portlet Caching
418(1)
Portal Caching Methodologies
419(1)
HTTP Cache Headers
419(1)
Object Caching
419(1)
Portal Server Settings
420(1)
Portal Performance Testing Essentials
420(4)
Portal Performance Testing Process
421(1)
Key Steps in Portal Performance Test Execution
421(1)
Performance Load and Stress Testing
422(1)
Portal Performance Testing Types
422(1)
Web Component Testing
422(1)
Portal Performance Testing Checklist
423(6)
Critical Transaction and Process Identification
423(1)
Data-Intensive and Scheduled Jobs
423(1)
Server Monitoring and Reporting
423(1)
Performance Metrics
424(1)
Summary
424(3)
21 Next-Generation Portals and Portal Trends
427(22)
Quick Recap of Portal and Its Utility
427(1)
Traditional Full-Featured Horizontal Portals and Challenges
428(1)
Portal Trends
429(7)
Presentation Technology and User Experience Trends
429(1)
Enterprise Integration Trends
430(1)
Other Technology Trends
431(1)
Business-Specific Trends
431(1)
Operations-Specific Trends
432(2)
Trends in Intranet and External Portals
434(2)
Intranet Portals
434(1)
External Portals
434(2)
Next-Generation Portals
436(4)
Lightweight Web-Oriented Architecture
436(1)
Highly Responsive UX
436(1)
Omnichannel Strategy through Mobile Portal
436(2)
Hyperpersonalized Portal
438(1)
Simple and Robust Platform with Continuous Improvement
438(1)
Accelerators and Prebuilt Components
439(1)
Social and Collaboration Enablement
439(1)
User Experience Platforms (UXP)
440(1)
Vertical Focus
440(1)
Next-Generation Banking Portal
440(1)
Reference Architecture of Next-Generation Portal
441(7)
Portal Architecture
442(4)
Portal Client Layer
442(2)
Portal Server Layer
444(1)
Portal Interface Layer
445(1)
Alternate Scenarios for Next-Generation Lightweight Portals
446(1)
Comparison of Next-Generation Lightweight Portals with Traditional Horizontal Portals
446(2)
Summary
448(1)
22 Why Do Portal Programs Fail?
449(10)
Portal Problems Categories
449(1)
Business-Related Challenges
449(2)
Portal Technology-Related Challenges
451(3)
Operations- and Execution-Related Challenges
454(1)
Summary
455(4)
Section III Case Studies
23 Portal Case Studies
459(12)
Intranet Portal Case Study
459(2)
Unified Employee Portal Case Study
459(2)
Background and Business Scenario
459(2)
Internet Portal Case Study
461(3)
Retail Portal Case Study
461(3)
Background and Business Scenario
461(3)
Customer Service Portal Case Study
464(3)
Next-Generation Customer Service Portal Case Study
464(3)
Background and Business Scenario
465(2)
Portal Content Management Case Study
467(4)
Scenario before Portal Transformation
467(1)
Dynamic Delivery Platform Based on Portal and Enterprise CMS
467(2)
Main Benefits of the Portal Solution
469(2)
Appendix: Detailed Steps for Development of JSR Portlets 471(8)
Further Reading 479(2)
Index 481
Shailesh Kumar Shivakumar is a senior technology architect and practice lead of digital practice at Infosys Technologies Limited, with over 13 years of industry experience in enterprise portals, Java enterprise technologies, performance engineering, content management, and enterprise search. He heads a digital center-of-excellence (CoE) and was the chief architect of an award-winning web support portal and the lead architect for large-scale digital platforms. He holds four patent applications, including two U.S. patent applications in web and social technologies, as well as numerous professional certifications, including TOGAF 9 certification, Oracle Certified Master (OCM) Java Enterprise Edition 5, Sun Certified Java Programmer, Sun Certified Business Component Developer, IBM Certified Solution ArchitectCloud Computing, IBM Certified Solution DeveloperIBM WebSphere Portal 6.1. He has also been a recipient of numerous honors, including the Guinness World Record holder of participation for successfully developing a mobile application in a coding marathon and the prestigious Infosys Award for Excellence.