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CompTIA Aplus Certification Boxed Set (Exams 220-701 & 220-702) [Muu kaup]

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  • Formaat: Other merchandise, 1298 pages, kõrgus x laius x paksus: 249x201x107 mm, kaal: 2790 g, 210 Illustrations
  • Ilmumisaeg: 16-May-2011
  • Kirjastus: McGraw-Hill Professional
  • ISBN-10: 0071760644
  • ISBN-13: 9780071760645
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CompTIA Aplus Certification Boxed Set (Exams 220-701 & 220-702)Suurem pilt
  • Formaat: Other merchandise, 1298 pages, kõrgus x laius x paksus: 249x201x107 mm, kaal: 2790 g, 210 Illustrations
  • Ilmumisaeg: 16-May-2011
  • Kirjastus: McGraw-Hill Professional
  • ISBN-10: 0071760644
  • ISBN-13: 9780071760645
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780071760645.html
The best fully integrated CompTIA A+ self-study packagea great value on two books and three CDs!CompTIA A+ Certification Boxed Set provides you with a variety of self-study resources to use in preparation for the CompTIA A+ exams. For less than you would pay separately, the set includes two books and three CDs. CompTIA A+ Certification Study Guide, Seventh Edition offers a comprehensive exam review and self-study system covering all the CompTIA A+ exam objectives and includes a CD with four practice exams, video training, and an ebook. Test what youve learned with more than 1000 practice exam questions featured in CompTIA A+ Certification Practice Exams with a CD containing four practice exams and an ebook. The bonus CD-ROM included in this set features 400 electronic flashcards, one additional hour of LearnKeys multimedia A+ training, and MasterSim interactive environment labs. For Windows 7 users a Windows 7 compatible version of the MasterSim program has been created. To download this version please go to, http://www.mhprofessional.com/downloads/products/0071760644/0071760644_errata .zip.CompTIA A+ Certification Boxed Set

Offers significant savings over purchasing each component separatelyContains 1700+ practice exam questions, all of which are accompanied by detailed answer explanationsThree CD-ROMs contain eight complete practice exams, 13 CertCam video clips, two hours of LearnKeys multimedia A+ training, MasterSim interactive environment labs, eflashcards, and ebook versions of the book in the setIncludes CompTIA A+ Certification Study Guide, Seventh Edition, CompTIA A+ Certification Practice Exams plus three CDsbonus third CD available only with the boxed set Complete coverage of all exam objectives Personal Computer Components; Motherboards and Processors; Memory, Storage, and Adapters; Power Supplies, Cooling Systems, Display Devices, Cables and Connectors, and Input/Output; Installing and Upgrading PC Components; Troubleshooting, Repair, and Maintenance of PCs; Installing, Configuring, and Optimizing Laptops; Troubleshooting and Preventive Maintenance for Laptops; Operating System Fundamentals; Installing, Configuring, and Upgrading Operating Systems; Disk and File Management; Troubleshooting and Preventive Maintenance for Windows; Using and Supporting Printers; Network Basics; Installing a Small Office / Home Office (SOHO) Network; Troubleshooting Networks; Computer Security Fundamentals; Implementing and Troubleshooting Security; Operational Procedure
Acknowledgments xv
Preface xvii
Introduction xix
1 Personal Computer Components: Motherboards and Processors
1(14)
Questions
2(7)
Quick Answer Key
9(1)
In-Depth Answers
10(5)
2 Personal Computer Components: Memory, Storage, and Adapters
15(14)
Questions
16(7)
Quick Answer Key
23(1)
In-Depth Answers
24(5)
3 Power Supplies, Cooling Systems, and input/Output
29(16)
Questions
30(8)
Quick Answer Key
38(1)
In-Depth Answers
39(6)
4 Installing and Upgrading PC Components
45(28)
Questions
46(15)
Quick Answer Key
61(1)
In-Depth Answers
62(11)
5 Troubleshooting, Repair, and Maintenance of PCs
73(16)
Questions
74(7)
Quick Answer Key
81(1)
In-Depth Answers
82(7)
6 Installing, Configuring, and Optimizing Laptops
89(14)
Questions
90(6)
Quick Answer Key
96(1)
In-Depth Answers
97(6)
7 Troubleshooting and Preventive Maintenance for Laptops
103(12)
Questions
104(5)
Quick Answer Key
109(1)
In-Depth Answers
110(5)
8 Operating System Fundamentals
115(14)
Questions
116(7)
Quick Answer Key
123(1)
In-Depth Answers
124(5)
9 Installing, Configuring, and Upgrading Operating Systems
129(12)
Questions
130(6)
Quick Answer Key
136(1)
In-Depth Answers
137(4)
10 Disk and File Management
141(22)
Questions
142(12)
Quick Answer Key
154(1)
In-Depth Answers
155(8)
11 Troubleshooting and Preventive Maintenance for Windows
163(20)
Questions
164(10)
Quick Answer Key
174(1)
In-Depth Answers
175(8)
12 Using and Supporting Printers
183(12)
Questions
184(5)
Quick Answer Key
189(1)
In-Depth Answers
190(5)
13 Network Basics
195(16)
Questions
196(7)
Quick Answer Key
203(1)
In-Depth Answers
204(7)
14 Installing a Small Office/Home Office (SOHO) Network
211(12)
Questions
212(6)
Quick Answer Key
218(1)
In-Depth Answers
219(4)
15 Troubleshooting Networks
223(10)
Questions
224(4)
Quick Answer Key
228(1)
In-Depth Answers
229(4)
16 Computer Security Fundamentals
233(10)
Questions
234(3)
Quick Answer Key
237(1)
In-Depth Answers
238(5)
17 Implementing and Troubleshooting Security
243(14)
Questions
244(6)
Quick Answer Key
250(1)
In-Depth Answers
251(6)
18 Operational Procedure
257(18)
Questions
258(8)
Quick Answer Key
266(1)
In-Depth Answers
267(8)
19 Practice Exam: Essentials
275(52)
Questions
276(27)
Quick Answer Key
303(2)
In-Depth Answers
305(22)
20 Practice Exam: Practical Application
327(52)
Questions
328(27)
Quick Answer Key
355(2)
In-Depth Answers
357(22)
A About the CD-ROM
379(468)
System Requirements
380(1)
Installing and Running MasterExam
380(1)
Electronic Book
381(1)
Help
381(1)
Removing Installation(s)
381(1)
Technical Support
381
Index 383(468)
Acknowledgments xxv
Preface xxvii
Introduction xxxi
1 Personal Computer Components---Motherboards and Processors
1(40)
Motherboards
3(16)
Form Factors
4(2)
Motherboard Components
6(10)
Chipset
16(1)
Firmware
16(3)
Exercise 1-1 Viewing System Settings in CMOS
19(1)
Processor/CPU
19(8)
Purposes and Characteristics
20(1)
CPU Technologies
20(5)
Manufacturers and Models
25(1)
Exercise 1-2 Identifying Your Processor
26(1)
The PC Case
27(6)
Purpose and Features
28(1)
Case Form Factors
28(1)
Case Categories
29(1)
Case Sizes
29(1)
Two-Minute Drill
30(3)
Q&A Self Test
33(8)
Self Test Answers
37(4)
2 Personal Computer Components---Memory, Storage, and Adapters
41(42)
Mass Storage Devices and Backup Media
42(15)
Magnetic Mass Storage
42(4)
Optical Disc Drives
46(5)
Solid-State Storage
51(2)
Exercise 2-1 Identify Your Storage Devices
53(1)
Hot-Swappable Drives
54(1)
RAID Arrays
54(2)
Removable Storage
56(1)
Backup Media
56(1)
Memory
57(10)
Functional Overview of RAM and ROM Usage
58(1)
RAM Technology
59(5)
Operational Characteristics
64(1)
Exercise 2-2 Calculating the Memory Bank Size
65(2)
Adapter Cards
67(8)
Video Adapter Cards
67(1)
Multimedia Adapter Cards
67(1)
I/O Adapter Cards
68(1)
Communication Adapters
69(1)
Riser Card/Daughter Board
70(2)
Exercise 2-3 Viewing Adapter Cards in Device Manager
72(1)
Two-Minute Drill
73(2)
Q&A SelfTest
75(8)
Self Test Answers
79(4)
3 Power Supplies, Cooling Systems, and Input/Output
83(50)
Power Supplies
84(6)
Electrical Terminology
85(1)
Voltage
85(1)
Wattage
86(1)
Exercise 3-1 Check Out the Wattage on PCs and Other Devices
87(1)
Fan
87(1)
AC Adapters
87(1)
Form Factors
87(3)
Cooling Systems
90(2)
CPU and Case Fans
90(1)
Heat Sinks
90(1)
Thermal Compounds
90(1)
Liquid Cooling Systems
91(1)
Case Design
91(1)
Exercise 3-2 Check Out Your Cooling System
91(1)
Video Adapters and Displays
92(15)
Video Adapters
92(4)
Displays
96(3)
Display Connectors
99(5)
Display Settings
104(1)
Exercise 3-3 Modifying Display Settings
105(2)
Input/Output
107(19)
Input Devices
107(2)
Multimedia
109(2)
Biometric Devices
111(1)
KVM Switches
111(1)
I/O Interfaces
112(7)
Classic Multimedia Connectors
119(1)
Classic Connectors
120(2)
Cables
122(2)
Two-Minute Drill
124(2)
Q&A Self Test
126(7)
Self Test Answers
130(3)
4 Installing and Upgrading PC Components
133(54)
Motherboards and Onboard Components
134(15)
Selecting a Motherboard, CPU, and Memory Combination
135(1)
Replacing a Motherboard
135(1)
Installing a Motherboard
136(1)
Exercise 4-1 Removing an Old Motherboard
137(1)
Exercise 4-2 Properly Handling and Installing a Motherboard
137(1)
Upgrading a CPU
138(1)
Exercise 4-3 Removing a PGA Processor from a ZIF Socket
138(1)
Optimizing a System with RAM
139(1)
Installing and Removing Memory
139(2)
Exercise 4-4 Installing and Removing a DIMM or RIMM Module
141(1)
Configuring and Optimizing a Motherboard
142(1)
Exercise 4-5 Backing Up the BIOS Settings
143(4)
Replacing or Upgrading BIOS
147(2)
Power Supplies
149(1)
Selecting a Power Supply
149(1)
Removing a Power Supply/Installing a Power Supply
149(1)
Exercise 4-6 Replacing a Power Supply
149(1)
Cooling Systems
150(3)
Common Sense First
150(1)
Selecting an Appropriate Cooling System
151(1)
Installing and Configuring a Cooling System
152(1)
Removing a Cooling System
152(1)
Adapter Cards
153(2)
Selecting an Appropriate Adapter Card
154(1)
Installing and Configuring an Adapter Card
154(1)
Exercise 4-7 Installing an Adapter Card
154(1)
Removing an Adapter Card
155(1)
Storage Devices
155(15)
Optimizing a PC with Storage Devices
155(1)
Selecting an Appropriate Internal Storage Device
156(1)
Installing Drives on PATA Channels
156(2)
Exercise 4-8 Choosing a Master
158(1)
Optical Drives
159(1)
Solid-State Storage
160(1)
Installing Drives on SATA Channels
161(1)
Exercise 4-9 Installing a SATA Drive
161(1)
RAID Arrays
162(1)
Internal Floppy Disk Drives
163(1)
Installing and Configuring SCSI Devices
164(2)
Removing an Internal Storage Device
166(1)
Exercise 4-10 Removing a Drive
167(1)
Installing and Removing an External Storage Device
167(1)
Preparing a Hard Disk for Use
168(2)
I/O Devices
170(9)
Selecting an I/O Device
170(1)
Installing and Removing an I/O Device
170(3)
Displays
173(3)
Two-Minute Drill
176(3)
Q&A Self Test
179(8)
Self Test Answers
183(4)
5 Troubleshooting, Repair, and Maintenance of PCs
187(68)
Troubleshooting Theory and Techniques
188(8)
Preparation
188(1)
Troubleshooting Theory
189(3)
Exercise 5-1 Troubleshooting with Device Manager
192(3)
Training
195(1)
Troubleshooting Software Problems
196(1)
The Quick Fixes: Rebooting, Uninstalling, and Reinstalling
196(1)
Pinpointing the Problem Application
196(1)
Minimum Requirements
196(1)
Updates
197(1)
Troubleshooting PC Component Problems
197(28)
Procedures
197(1)
Physical Symptoms
198(1)
POST Audio and Visual Errors
198(1)
Motherboards
199(1)
Exercise 5-2 Replacing the CMOS Battery
200(2)
CPUs
202(1)
System Resources
203(1)
I/O Ports and Cards
203(6)
Storage Devices
209(1)
Exercise 5-3 Troubleshooting a Drive Failure
210(7)
Video
217(3)
Power Supplies
220(2)
Cooling Systems
222(1)
Memory
223(1)
Input Devices
223(1)
Adapter Cards
224(1)
Troubleshooting Tools
225(8)
Software Tools
225(1)
Exercise 5-4 Installing an Inventory Tool
226(1)
The Hardware Toolkit
227(6)
Preventive Maintenance Techniques
233(12)
Visual and Audio Inspection
233(1)
Driver and Firmware Updates
234(1)
Ensuring a Proper Environment
234(1)
Providing Good Power
234(2)
Maintenance and Cleaning of Computer Components
236(2)
Exercise 5-5 Cleaning a Mouse
238(1)
Thermally Sensitive Devices
239(3)
Two-Minute Drill
242(3)
Q&A Self Test
245(10)
Self Test Answers
249(6)
6 Installing, Configuring, and Optimizing Laptops
255(40)
Introduction to Laptops
256(2)
Laptops, Notebooks, and Netbooks
257(1)
Handhelds
258(1)
Installing and Upgrading Laptops
258(23)
Opening Up a Laptop
258(1)
Disassembly and Reassembly Processes
259(1)
Refer to Manufacturer's Documentation
259(1)
Laptop Replacement Parts
260(1)
Plastics
260(1)
Motherboard
261(1)
CPU
261(1)
Memory
262(1)
Exercise 6-1 Installing SODIMM Memory
263(1)
Fans
264(1)
Installing Storage Devices
265(1)
Peripherals
265(4)
External Expansion Slots
269(3)
Internal Expansion Slots
272(2)
Communication Connections
274(2)
Power and Electrical Input Devices
276(2)
I/O Devices
278(3)
Power Management
281(7)
System Management Mode
282(1)
Configuring Power Management in Windows
283(3)
Two-Minute Drill
286(2)
Q&A Self Test
288(7)
Self Test Answers
292(3)
7 Troubleshooting and Preventive Maintenance for Laptops
295(32)
Troubleshooting Laptops
296(17)
Power Problems
297(5)
Exercise 7-1 Using a Multimeter to Test an AC Adapter
302(1)
Other Startup Problems
303(1)
Video Problems
304(3)
Input Devices
307(4)
Wireless Problems
311(2)
Preventive Maintenance for Laptops
313(5)
Transporting and Shipping a Laptop
313(1)
Cooling Issues
314(1)
Hardware and Video Cleaning Materials
314(2)
Two-Minute Drill
316(2)
Q&A Self Test
318(9)
Self Test Answers
322(5)
8 Operating System Fundamentals
327(44)
Introduction to Windows Operating Systems
328(15)
The Purpose of Operating Systems
329(1)
Windows Versions, Editions, and Updates
329(4)
Exercise 8-1 Viewing the Windows Information
333(1)
32-Bit vs. 64-Bit Windows Operating Systems
333(2)
Minimum System Requirements
335(1)
System Limits
336(1)
Application and Hardware Compatibility
336(2)
Exercise 8-2 Running Upgrade Advisor
338(1)
Running Older Applications
339(2)
Upgrade Paths
341(2)
The Windows User Interface
343(20)
The Windows Desktop
343(12)
The Microsoft Management Console (MMC)
355(1)
Task Manager
356(1)
Exercise 8-3 Viewing Running Programs in Task Manager
356(1)
The Registry
357(4)
Two-Minute Drill
361(2)
Q&A Self Test
363(8)
Self Test Answers
367(4)
9 Installing, Configuring, and Upgrading Operating Systems
371(44)
Installing Windows
372(18)
Prepare to Install Windows
372(4)
Installation Startup and Source Locations
376(2)
Attended Windows Installation
378(5)
Unattended Installation
383(2)
Upgrading Windows
385(4)
Running an Upgrade
389(1)
Configuring Windows
390(17)
Network Configuration
391(2)
Registration and Activation
393(2)
Updating Windows
395(2)
Install Additional Applications and Windows Components
397(1)
Installing New Devices
397(3)
Virtual Memory
400(2)
Exercise 9-1 Viewing the Virtual Memory Settings
402(1)
Power Management
402(3)
Two-Minute Drill
405(2)
Q&A Self Test
407(8)
Self Test Answers
411(4)
10 Disk and File Management
415(52)
Disk Management
416(9)
Disk Storage Types
416(2)
Exercise 10-1 Viewing the Disk Storage Type
418(1)
Partitioning Basic Disks
419(6)
Understanding Windows Startup
425(9)
Windows Startup Phases
425(5)
The BOOT.INI File and System Startup Settings
430(1)
Exercise 10-2 Viewing the Contents of BCD in Windows Vista or Windows 7
431(3)
File Management
434(26)
File Systems
434(5)
Files
439(6)
Text File Editors
445(1)
Organizing Files Using Folders
446(1)
Exercise 10-3 Managing Files and Folders
447(4)
Exercise 10-4 Managing Directories and Files at the Command Prompt
451(1)
Windows Utilities
452(1)
Command-Line Utilities
453(1)
Exercise 10-5 Using the DEFRAG command
453(3)
Backing Up Data
456(2)
Two-Minute Drill
458(2)
Q&A Self Test
460(7)
Self Test Answers
464(3)
11 Troubleshooting and Preventive Maintenance for Windows
467(58)
Diagnosing and Repairing Operating System Failures
469(15)
Using the Advanced Options Menu
469(7)
Exercise 11-1 Working in Safe Mode
476(1)
System Restore
476(3)
Recovery Options
479(5)
Operational Problems and Symptoms
484(10)
OS Instability Problems
484(2)
Troubleshooting Applications
486(1)
Common Error Messages
487(7)
Using Diagnostic Utilities and Tools
494(13)
Documentation Resources
494(1)
System Information (MSINFO32.EXE)
495(1)
Device Manager
495(1)
Exercise 11-2 Getting to Know Device Manager
496(1)
Task Manager
496(2)
Task Scheduler
498(1)
System Configuration Utility (MSCONFIG)
498(1)
Monitoring Performance
499(1)
System File Checker (SFC)
500(1)
Remote Desktop
501(3)
Remote Assistance
504(2)
DirectX Diagnostic Tool
506(1)
Performing Preventive Maintenance and Optimization
507(10)
Defragment Hard Drive Volumes
507(1)
Tweak Preferences and Display Settings
508(1)
Modify Indexing Settings
509(1)
Modify User Account Control
510(1)
Turn on Automatic Updates
511(1)
Software Updates
511(1)
Scheduled Backups
512(1)
Test Restore
512(1)
Configure System Restore
512(2)
Two-Minute Drill
514(3)
Q&A Self Test
517(8)
Self Test Answers
521(4)
12 Using and Supporting Printers
525(50)
Printer Basics
526(14)
Printer Types and Technologies
526(7)
Paper-Feeding Technologies
533(1)
Printer Components
533(4)
Printer Interfaces
537(3)
Installing and Configuring Printers
540(10)
Installing a Printer
540(2)
Exercise 12-1 Installing a Non-Plug and Play Printer
542(1)
Installing IP Printing Support
543(1)
Testing a Printer for Compatibility
543(1)
Installing an All-in-One
544(1)
Configuring a Printer
544(4)
Upgrades
548(1)
Optimizing Printer Performance
548(1)
Deleting a Printer
549(1)
Troubleshooting Printer Problems
550(10)
Paper Feed Problems
550(2)
Print Quality
552(4)
Printer Error Messages
556(1)
Exercise 12-2 Adding Paper to an Upright Friction-Feed Tray
557(2)
Windows Print Spooler Problems
559(1)
Exercise 12-3 Restarting the Print Spooler Service
560(1)
Preventive Maintenance for Printers
560(7)
Maintenance Kits and Page Counts
561(1)
Cleaning a Printer
561(2)
Ensuring a Suitable Environment
563(1)
Use Recommended Consumables
563(2)
Two-Minute Drill
565(2)
Q&A Self Test
567(8)
Self Test Answers
571(4)
13 Network Basics
575(50)
Network Performance and Classifications
576(12)
Geographic Network Classifications and Technologies
577(9)
Exercise 13-1 Testing Broadband Speeds
586(1)
Bandwidth and Latency
587(1)
Network Software
588(14)
Network Roles
588(1)
Network Operating System (NOS)
589(1)
Network Client
590(1)
TCP/IP
590(2)
Network Addressing
592(7)
Exercise 13-2 Viewing the Physical and IP Addresses of a NIC
599(2)
Common Ports
601(1)
Network Hardware
602(6)
Network Adapters
602(1)
Transmission Medium
603(3)
Connecting LANs
606(2)
Exercise 13-3 Identifying Network Hardware
608(1)
Internet Concepts
608(9)
Internet Service Providers
608(1)
Internet Services and Protocols
609(4)
Two-Minute Drill
613(4)
Q&A Self Test
617(8)
Self Test Answers
621(4)
14 Installing a Small Office/Home Office (SOHO) Network
625(40)
Installing and Configuring Networks
626(23)
Installing a NIC
626(1)
Connecting a Wired NIC to a Network
627(2)
Exercise 14-1 Connecting an Ethernet Cable
629(1)
Creating a Wi-Fi Network
630(8)
Exercise 14-2 Configuring a WAP
638(2)
IP Configuration
640(1)
Exercise 14-3 Manually Configuring IP Settings in Windows XP
641(1)
Exercise 14-4 Manually Configuring IP Settings in Windows Vista
642(2)
Configuring a WAN Connection
644(2)
Configuring Bluetooth
646(1)
Installing Basic VoIP
647(2)
Installing and Configuring Web Browsers
649(9)
Browser Add-ons
650(1)
Internet Explorer
650(1)
Firefox
651(1)
Configure Proxy Settings
652(3)
Two-Minute Drill
655(3)
Q&A Self Test
658(7)
Self Test Answers
662(3)
15 Troubleshooting Networks
665(36)
Tools for Network Troubleshooting
666(3)
Status Indicators
666(1)
Command Prompt Utilities for Network Troubleshooting
667(1)
Cable Testers
668(1)
Troubleshooting Common Network Problems
669(19)
Resolving Insufficient Bandwidth
669(2)
Troubleshooting Modem Problems
671(1)
Troubleshooting Network Connectivity Problems
672(8)
Exercise 15-1 Using TRACERT
680(5)
Exercise 15-2 Using NSLOOKUP to Troubleshoot DNS
685(3)
Preventive Maintenance for Networks
688(6)
Maintaining Equipment
689(1)
Securing and Protecting Network Cabling
690(2)
Two-Minute Drill
692(2)
Q&A Self Test
694(7)
Self Test Answers
698(3)
16 Computer Security Fundamentals
701(48)
Security Threats
702(13)
Computer Hardware Theft
703(1)
Identity Theft
703(1)
Fraud
703(1)
Disasters, Big and Small
703(1)
Malicious Software Attacks
704(3)
Grayware
707(1)
Methods for Gaining Access and Obtaining Information
708(2)
Exposure to Inappropriate or Distasteful Content
710(1)
Invasion of Privacy
710(1)
Cookies---the Good and the Bad
710(2)
Social Engineering
712(1)
Exercise 16-1 What Is Your Phishing IQ?
713(2)
Defense Against Threats
715(25)
Security Policies
715(1)
Controlling Access to Computers and Networks
716(9)
Protecting Data
725(4)
Exercise 16-2 Viewing Folder Permissions in Windows
729(1)
Firewalls
730(5)
Equipment Disposal
735(1)
Recovery
735(2)
Two-Minute Drill
737(3)
Q&A Self Test
740(9)
Self Test Answers
744(5)
17 Implementing and Troubleshooting Security
749(54)
Implementing Authentication and Data Security
750(16)
Implementing Authentication Security
750(4)
Implementing Data Security
754(4)
Exercise 17-1 Creating a Share and Modifying Share Permissions in Windows Vista/7
758(8)
Implementing a Defense Against Malicious Software
766(12)
Self Education
766(1)
Protecting Windows Files and Programs
766(1)
User Account Control
766(2)
Software Firewalls
768(2)
Exercise 17-2 Configuring the Windows Firewall in Windows Vista
770(2)
Antivirus
772(1)
Phishing Filter
772(1)
Antispyware/Anti-Adware/Pop-Up Blocker
773(2)
Implementing Security Programs
775(1)
Identifying Malware Symptoms
775(1)
Removing Malware
775(1)
Preventive Maintenance for Security
776(2)
Securing a Wireless Network
778(5)
Wireless Access Point/Wireless Router Configuration
778(3)
Wireless Client Configuration
781(2)
Troubleshooting Security
783(11)
BIOS Password Problems
783(1)
Biometrics
784(1)
Forgotten Windows Password
785(1)
No Permissions on FAT32
785(1)
Encryption Issues
786(1)
Software Firewall Issues
787(1)
Wireless Access Point Problems
788(2)
Two-Minute Drill
790(4)
Q&A Self Test
794(9)
Self Test Answers
798(5)
18 Operational Procedures
803(44)
Workplace Safety and Safe Equipment Handling
804(10)
Cable Management
804(1)
Using Appropriate Repair Tools
805(1)
Moving Equipment
805(1)
Hot Components
806(1)
Electrical Safety
806(1)
Electrostatic Discharge (ESD)
807(2)
Exercise 18-1 ESD-Proofing Your Workspace
809(1)
Electromagnetic Interference (EMI)
810(1)
Power Supplies
810(1)
Inverters
811(1)
Display Devices
812(1)
Printers
812(2)
Compressed Air
814(1)
Disposing of Computing Waste
814(4)
Manufacturers' Recycling Programs
814(1)
Material Safety Data Sheets (MSDS)
815(1)
Batteries
815(1)
Toner Cartridges
815(1)
Display Devices
816(1)
Chemical Solvents and Cans
816(1)
Exercise 18-2 Researching Recycling Centers
817(1)
Communicating with Customers and Colleagues
818(20)
Human Interaction Basics
818(1)
Communication Goals
819(2)
Keys to Effective Communications
821(2)
Active Communication
823(5)
Professionalism
828(6)
Two-Minute Drill
834(4)
Q&A Self Test
838(9)
Self Test Answers
842(5)
A About the CD
847(4)
System Requirements
848(1)
LearnKey Online Training
848(1)
Installing and Running MasterExam and MasterSim
848(1)
MasterExam
849(1)
MasterSim
849(1)
Electronic Book
849(1)
CertCam Video Training
849(1)
Help
850(1)
Removing Installation(s)
850(1)
Technical Support
850(1)
LearnKey Technical Support
850(1)
Glossary 851(58)
Index 909
Jane Holcombe, CompTIA A+, CompTIA Network+, MCT, MCSE, CNA, CompTIA CTT+, is a pioneer in the field of PC training. She co-founded a Minnesota training company and has trained technical support personnel nationally for more than 20 years. Jane is a past president of the Twin Cities PC User Group and the coauthor of Survey of Operating Systems and other books.





Charles Holcombe has been an independent trainer and consultant for more than 25 years. He has developed and delivered many training courses in addition to authoring or coauthoring several books, including Survey of Operating Systems.





James Pyles, CompTIA A+, CompTIA Network+, works as a consultant, author, editor, and technical writer. He has written numerous books and articles on IT certifications and has been a contributor to Linux Pro Magazine and Ubuntu User Magazine. James currently works at Keynetics, Inc.





Michael Pastore, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, has been writing computer books for more than 15 years and has been involved in IT for more than 30 years in roles spanning from network technician to president of an IT training school. He has served as a faculty member at several IT institutes, including the University of Phoenix and DeVry University.