| Introduction |
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xxv | |
| Preparing for the exam |
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xxx | |
| Part 1 Exam 220-801 |
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3 | (74) |
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Objective 1.1 Configure and apply BIOS settings |
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3 | (8) |
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4 | (1) |
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Install firmware upgrades-flash BIOS |
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4 | (1) |
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BIOS component information |
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5 | (1) |
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6 | (3) |
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9 | (1) |
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10 | (1) |
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Can you answer these questions? |
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11 | (1) |
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Objective 1.2 Differentiate between motherboard components, their purposes, and properties |
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11 | (10) |
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12 | (1) |
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12 | (1) |
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13 | (1) |
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14 | (1) |
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15 | (1) |
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16 | (2) |
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18 | (1) |
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Power connections and types |
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18 | (1) |
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19 | (1) |
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19 | (1) |
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20 | (1) |
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Can you answer these questions? |
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20 | (1) |
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Objective 1.3 Compare and contrast RAM types and features.. |
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21 | (5) |
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21 | (1) |
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21 | (3) |
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RAM compatibility and speed |
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24 | (2) |
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Can you answer these questions? |
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26 | (1) |
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Objective 1.4 Install and configure expansion cards |
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26 | (7) |
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26 | (1) |
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27 | (1) |
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27 | (2) |
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29 | (1) |
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Serial and parallel cards |
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29 | (1) |
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30 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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32 | (1) |
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32 | (1) |
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33 | (1) |
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Can you answer these questions? |
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33 | (1) |
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Objective 1.5 Install and configure storage devices and use appropriate media |
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33 | (7) |
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34 | (1) |
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34 | (1) |
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34 | (1) |
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35 | (1) |
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36 | (1) |
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37 | (1) |
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37 | (2) |
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39 | (1) |
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39 | (1) |
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39 | (1) |
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Can you answer these questions? |
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40 | (1) |
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Objective 1.6 Differentiate among various CPU types and features and select the appropriate cooling method |
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40 | (3) |
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40 | (1) |
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40 | (2) |
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42 | (1) |
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43 | (1) |
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Can you answer these questions? |
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43 | (1) |
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Objective 1.7 Compare and contrast various connection interfaces and explain their purpose |
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43 | (6) |
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44 | (1) |
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44 | (4) |
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Speeds, distances, and frequencies of wireless device connections |
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48 | (1) |
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Can you answer these questions? |
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49 | (1) |
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Objective 1.8 Install an appropriate power supply based on a given scenario |
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49 | (3) |
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49 | (1) |
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Connector types and their voltages |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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Can you answer these questions? |
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51 | (1) |
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Objective 1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs |
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52 | (5) |
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52 | (1) |
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Graphic/CAD/CAM design workstation |
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52 | (1) |
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Audio/Video editing workstation |
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53 | (1) |
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Virtualization workstation |
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54 | (1) |
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54 | (1) |
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55 | (1) |
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55 | (1) |
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56 | (1) |
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56 | (1) |
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Can you answer these questions? |
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57 | (1) |
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Objective 1.10 Given a scenario, evaluate types and features of display devices |
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57 | (5) |
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57 | (1) |
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58 | (1) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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60 | (1) |
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60 | (1) |
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Privacy/antiglare filters |
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61 | (1) |
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61 | (1) |
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Can you answer these questions? |
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62 | (1) |
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Objective 1.11 Identify connector types and associated cables |
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62 | (6) |
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62 | (1) |
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62 | (2) |
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64 | (1) |
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Device connectors and pin arrangements |
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65 | (2) |
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67 | (1) |
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Can you answer these questions? |
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67 | (1) |
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Objective 1.12 Install and configure various peripheral devices |
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68 | (5) |
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68 | (1) |
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68 | (3) |
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71 | (1) |
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72 | (1) |
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Can you answer these questions? |
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73 | (1) |
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73 | (4) |
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Objective 1.1 Configure and apply BIOS settings |
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73 | (1) |
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Objective 1.2 Differentiate between motherboard components, their purposes, and properties |
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73 | (1) |
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Objective 1.3 Compare and contrast RAM types and features |
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74 | (1) |
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Objective 1.4 Install and configure expansion cards |
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74 | (1) |
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Objective 1.5 Install and configure storage devices and use appropriate media |
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74 | (1) |
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Objective 1.6 Differentiate among various CPU types and features and select the appropriate cooling method |
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74 | (1) |
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Objective 1.7 Compare and contrast various connection interfaces and explain their purpose |
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75 | (1) |
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Objective 1.8 Install an appropriate power supply based on a given scenarios |
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75 | (1) |
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Objective 1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs |
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75 | (1) |
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Objective 1.10 Given a scenario, evaluate types and features of display devices |
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76 | (1) |
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Objective 1.11 Identify connector types and associated cables |
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76 | (1) |
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Objective 1.12 Install and configure various peripheral devices |
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76 | (1) |
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77 | (46) |
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Objective 2.1 Identify types of network cables and connectors |
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77 | (3) |
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78 | (1) |
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78 | (1) |
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78 | (1) |
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79 | (1) |
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Can you answer these questions? |
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80 | (1) |
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Objective 2.2 Categorize characteristics of connectors and cabling |
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80 | (3) |
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80 | (1) |
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80 | (1) |
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81 | (1) |
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82 | (1) |
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Can you answer these questions? |
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82 | (1) |
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Objective 2.3 Explain properties and characteristics of TCP/IP |
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83 | (8) |
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83 | (1) |
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83 | (1) |
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84 | (1) |
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Public vs. private vs. APIPA |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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89 | (1) |
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Can you answer these questions? |
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90 | (1) |
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Objective 2.4 Explain common TCP and UDP ports, protocols, and their purpose |
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91 | (3) |
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91 | (1) |
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91 | (1) |
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92 | (1) |
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93 | (1) |
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Can you answer these questions? |
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94 | (1) |
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Objective 2.5 Compare and contrast wireless networking standards and encryption types |
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94 | (3) |
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94 | (1) |
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94 | (2) |
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96 | (1) |
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Can you answer these questions? |
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96 | (1) |
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Objective 2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings |
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97 | (5) |
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97 | (1) |
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97 | (1) |
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98 | (1) |
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Port forwarding, port triggering |
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98 | (1) |
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Built-in networking services |
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99 | (1) |
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100 | (1) |
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101 | (1) |
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Can you answer these questions? |
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102 | (1) |
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Objective 2.7 Compare and contrast Internet connection types and features |
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102 | (4) |
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102 | (1) |
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102 | (1) |
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103 | (1) |
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104 | (1) |
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Cellular (mobile hotspot) |
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105 | (1) |
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WiMAX and line of sight wireless Internet service |
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105 | (1) |
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Can you answer these questions? |
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105 | (1) |
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Objective 2.8 Identify various types of networks |
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106 | (3) |
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106 | (1) |
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106 | (1) |
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107 | (1) |
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107 | (1) |
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107 | (1) |
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108 | (1) |
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Can you answer these questions? |
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109 | (1) |
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Objective 2.9 Compare and contrast network devices and their functions and features |
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109 | (6) |
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109 | (1) |
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110 | (1) |
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110 | (1) |
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111 | (1) |
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112 | (1) |
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113 | (1) |
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113 | (1) |
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113 | (1) |
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114 | (1) |
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114 | (1) |
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115 | (1) |
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Can you answer these questions? |
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115 | (1) |
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Objective 2.10 Given a scenario, use appropriate networking tools |
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115 | (4) |
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115 | (1) |
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116 | (1) |
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116 | (1) |
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117 | (1) |
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117 | (1) |
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118 | (1) |
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118 | (1) |
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Can you answer these questions? |
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119 | (1) |
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119 | (4) |
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Objective 2.1 Identify types of network cables and connectors |
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119 | (1) |
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Objective 2.2 Categorize characteristics of connectors and cabling |
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119 | (1) |
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Objective 2.3 Explain properties and characteristics of TCP/IP |
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119 | (1) |
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Objective 2.4 Explain common TCP and UDP ports, protocols, and their purpose |
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120 | (1) |
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Objective 2.5 Compare and contrast wireless networking standards and encryption types |
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120 | (1) |
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Objective 2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings |
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120 | (1) |
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Objective 2.7 Compare and contrast Internet connection types and features |
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120 | (1) |
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Objective 2.8 Identify various types of networks |
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120 | (1) |
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Objective 2.9 Compare and contrast network devices and their functions and features |
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121 | (1) |
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Objective 2.10 Given a scenario, use appropriate networking tools |
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121 | (2) |
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123 | (16) |
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Objective 3.1 Install and configure laptop hardware and components |
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123 | (5) |
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123 | (1) |
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124 | (1) |
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Hardware/device replacement |
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125 | (2) |
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Can you answer these questions? |
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127 | (1) |
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Objective 3.2 Compare and contrast the components within the display of a laptop |
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128 | (3) |
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128 | (1) |
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128 | (1) |
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Wi-Fi antenna connector/placement |
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129 | (1) |
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Inverter and its function |
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130 | (1) |
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130 | (1) |
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Can you answer these questions? |
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131 | (1) |
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Objective 3.3 Compare and contrast laptop features |
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131 | (5) |
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132 | (1) |
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132 | (2) |
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Docking station vs. port replicator |
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134 | (1) |
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Physical laptop lock and cable lock |
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135 | (1) |
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Can you answer these questions? |
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136 | (1) |
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136 | (3) |
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Objective 3.1 Install and configure laptop hardware and components |
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136 | (1) |
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Objective 3.2 Compare and contrast the components within the display of a laptop |
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137 | (1) |
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Objective 3.3 Compare and contrast laptop features |
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137 | (2) |
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139 | (20) |
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Objective 4.1 Explain the differences between the various printer types and summarize the associated imaging process |
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139 | (10) |
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139 | (1) |
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140 | (5) |
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145 | (2) |
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147 | (1) |
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147 | (1) |
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Can you answer these questions? |
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148 | (1) |
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Objective 4.2 Given a scenario, install, and configure printers |
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149 | (5) |
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149 | (1) |
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Use appropriate printer drivers for a given operating system |
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149 | (1) |
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150 | (2) |
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152 | (1) |
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Can you answer these questions? |
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153 | (1) |
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Objective 4.3 Given a scenario, perform printer maintenance |
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154 | (3) |
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154 | (1) |
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154 | (1) |
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155 | (1) |
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156 | (1) |
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Can you answer these questions? |
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157 | (1) |
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157 | (2) |
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Objective 4.1 Explain the differences between the various printer types and summarize the associated imaging process |
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157 | (1) |
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Objective 4.2 Given a scenario, install, and configure printers |
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158 | (1) |
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Objective 4.3 Given a scenario, perform printer maintenance |
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158 | (1) |
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Chapter 5 Operational procedures |
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159 | (22) |
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Objective 5.1 Given a scenario, use appropriate safety procedures |
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159 | (6) |
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160 | (1) |
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160 | (1) |
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160 | (1) |
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161 | (1) |
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161 | (1) |
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162 | (2) |
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Compliance with local government regulations |
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164 | (1) |
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Can you answer these questions? |
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164 | (1) |
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Objective 5.2 Explain environmental impacts and the purpose of environmental controls |
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165 | (5) |
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165 | (1) |
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MSDS documentation for handling and disposal |
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165 | (1) |
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Temperature, humidity level awareness, and proper ventilation |
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166 | (1) |
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Power surges, brownouts, blackouts |
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166 | (1) |
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Protection from airborne particles |
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167 | (1) |
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Component handling and protection |
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168 | (1) |
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Compliance to local government regulations |
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169 | (1) |
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Can you answer these questions? |
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169 | (1) |
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Objective 5.3 Given a scenario, demonstrate proper communication and professionalism |
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170 | (5) |
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170 | (1) |
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Use proper language-avoid jargon, acronyms, slang when applicable |
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170 | (1) |
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Maintain a positive attitude |
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171 | (1) |
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Listen and do not interrupt the customer |
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171 | (1) |
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172 | (1) |
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172 | (1) |
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Dealing with difficult customer or situation |
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172 | (1) |
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Be on time/set and meet expectations |
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173 | (1) |
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Deal appropriately with customer's confidential materials |
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174 | (1) |
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Can you answer these questions? |
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175 | (1) |
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Objective 5.4 Explain the fundamentals of dealing with prohibited content/activity |
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175 | (2) |
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175 | (1) |
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175 | (1) |
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Use of documentation/documentation changes |
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176 | (1) |
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177 | (1) |
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Can you answer these questions? |
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177 | (1) |
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177 | (4) |
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Objective 5.1 Given a scenario, use appropriate safety procedures |
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177 | (1) |
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Objective 5.2 Explain environmental impacts and the purpose of environmental controls |
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178 | (1) |
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Objective 5.3 Given a scenario, demonstrate proper communication and professionalism |
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178 | (1) |
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Objective 5.4 Explain the fundamentals of dealing with prohibited content/activity |
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178 | (3) |
| Part II Exam 220-802 |
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Chapter 6 Operating systems |
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181 | (66) |
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Objective 1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems |
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182 | (9) |
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182 | (1) |
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Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional |
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182 | (1) |
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Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise |
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183 | (2) |
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Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise |
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185 | (2) |
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187 | (2) |
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Upgrade paths-differences between in-place upgrades, compatibility tools, Windows upgrade OS advisor |
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189 | (1) |
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Can you answer these questions? |
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190 | (1) |
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Objective 1.2 Given a scenario, install and configure the operating system using the most appropriate method |
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191 | (8) |
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191 | (1) |
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191 | (1) |
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192 | (2) |
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194 | (1) |
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File system types/formatting |
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195 | (1) |
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Load alternate third-party drivers when necessary |
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196 | (1) |
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Workgroup vs. domain setup |
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197 | (1) |
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Time/date/region/language settings |
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197 | (1) |
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Driver installation, software and windows updates |
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198 | (1) |
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Factory recovery partition |
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199 | (1) |
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Can you answer these questions? |
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199 | (1) |
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Objective 1.3 Given a scenario, use appropriate command line tools |
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199 | (6) |
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200 | (1) |
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200 | (2) |
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202 | (2) |
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204 | (1) |
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Can you answer these questions? |
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205 | (1) |
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Objective 1.4 Given a scenario, use appropriate operating system features and tools |
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205 | (10) |
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205 | (1) |
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206 | (2) |
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208 | (1) |
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209 | (1) |
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210 | (3) |
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213 | (1) |
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214 | (1) |
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Can you answer these questions? |
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215 | (1) |
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Objective 1.5 Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows) |
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215 | (6) |
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215 | (1) |
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Common to all Microsoft operating systems |
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215 | (4) |
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219 | (1) |
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219 | (1) |
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220 | (1) |
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Can you answer these questions? |
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221 | (1) |
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Objective 1.6 Set up and configure Windows networking on a client/desktop |
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221 | (8) |
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221 | (1) |
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Homegroup, file/print sharing |
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222 | (1) |
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Workgroup vs. domain setup |
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223 | (1) |
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Network shares/mapping drives |
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223 | (1) |
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Establish networking connections |
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224 | (1) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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Home vs. Work vs. Public network settings |
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227 | (1) |
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Configuring an alternative IP address in Windows |
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228 | (1) |
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228 | (1) |
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Can you answer these questions? |
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229 | (1) |
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Objective 1.7 Perform preventive maintenance procedures using appropriate tools |
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229 | (4) |
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230 | (1) |
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230 | (1) |
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231 | (1) |
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Can you answer these questions? |
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232 | (1) |
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Objective 1.8 Explain the differences among basic OS security settings |
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233 | (6) |
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233 | (1) |
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233 | (1) |
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234 | (1) |
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NTFS vs. share permissions |
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235 | (3) |
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238 | (1) |
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239 | (1) |
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Can you answer these questions? |
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239 | (1) |
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Objective 1.9 Explain the basics of client-side virtualization |
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239 | (4) |
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240 | (1) |
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Purpose of virtual machines |
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240 | (1) |
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Resource and network requirements |
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241 | (1) |
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Hypervisor and emulator requirements |
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242 | (1) |
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242 | (1) |
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Can you answer these questions? |
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243 | (1) |
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243 | (4) |
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Objective 1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems |
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243 | (1) |
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Objective 1.2 Given a scenario, install and configure the operating system using the most appropriate method |
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244 | (1) |
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Objective 1.3 Given a scenario, use appropriate command line tools |
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244 | (1) |
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Objective 1.4 Given a scenario, use appropriate operating system features and tools |
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244 | (1) |
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Objective 1.5 Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows) |
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245 | (1) |
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Objective 1.6 Set up and configure Windows networking on a client/desktop |
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245 | (1) |
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Objective 1.7 Perform preventive maintenance procedures using appropriate tools |
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245 | (1) |
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Objective 1.8 Explain the differences among basic OS security settings |
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245 | (1) |
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Objective 1.9 Explain the basics of client-side virtualization |
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246 | (1) |
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247 | (34) |
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Objective 2.1 Apply and use common prevention methods |
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247 | (6) |
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247 | (1) |
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248 | (2) |
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250 | (1) |
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251 | (1) |
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Principle of least privilege |
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252 | (1) |
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Can you answer these questions? |
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253 | (1) |
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Objective 2.2 Compare and contrast common security threats |
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253 | (6) |
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253 | (1) |
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254 | (1) |
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254 | (1) |
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255 | (1) |
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255 | (1) |
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256 | (1) |
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257 | (1) |
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258 | (1) |
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Can you answer these questions? |
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259 | (1) |
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Objective 2.3 Implement security best practices to secure a workstation |
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259 | (6) |
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259 | (1) |
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260 | (1) |
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261 | (1) |
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Restricting user permissions |
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262 | (1) |
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Changing default user names |
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263 | (1) |
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Disabling the Guest account |
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263 | (1) |
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Screensaver required password |
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264 | (1) |
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264 | (1) |
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Can you answer these questions? |
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265 | (1) |
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Objective 2.4 Given a scenario, use the appropriate data destruction/disposal method |
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265 | (4) |
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265 | (1) |
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Low-level format vs. standard format |
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266 | (1) |
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Hard drive sanitation and sanitation methods |
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267 | (1) |
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268 | (1) |
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Can you answer these questions? |
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269 | (1) |
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Objective 2.5 Given a scenario, secure a SOHO wireless network |
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269 | (7) |
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269 | (1) |
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Change default user names and passwords |
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270 | (1) |
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Changing SSID and disabling SSID broadcast |
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270 | (1) |
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271 | (1) |
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272 | (1) |
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Antenna and access point placement |
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273 | (1) |
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274 | (1) |
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Assign static IP addresses |
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274 | (1) |
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Can you answer these questions? |
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275 | (1) |
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Objective 2.6 Given a scenario, secure a SOHO wired network |
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276 | (2) |
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276 | (1) |
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276 | (1) |
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277 | (1) |
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278 | (1) |
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Can you answer these questions? |
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|
278 | (1) |
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278 | (3) |
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Objective 2.1 Apply and use common prevention methods |
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279 | (1) |
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Objective 2.2 Compare and contrast common security threats |
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279 | (1) |
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Objective 2.3 Implement security best practices to secure a workstation |
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279 | (1) |
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Objective 2.4 Given a scenario, use the appropriate data destruction/disposal method |
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280 | (1) |
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Objective 2.5 Given a scenario, secure a SOHO wireless network |
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280 | (1) |
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Objective 2.6 Given a scenario, secure a SOHO wired network |
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280 | (1) |
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281 | (18) |
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Objective 3.1 Explain the basic features of mobile operating systems |
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281 | (4) |
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281 | (1) |
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282 | (1) |
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Screen orientation and calibration |
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283 | (1) |
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284 | (1) |
|
Can you answer these questions? |
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284 | (1) |
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Objective 3.2 Establish basic network connectivity and configure email |
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285 | (3) |
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285 | (1) |
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Wireless/cellular data network (enable/disable) |
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285 | (1) |
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286 | (1) |
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287 | (1) |
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Can you answer these questions? |
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288 | (1) |
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Objective 3.3 Compare and contrast methods for securing mobile devices |
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288 | (4) |
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288 | (1) |
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289 | (1) |
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289 | (1) |
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289 | (1) |
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Remote backup applications |
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290 | (1) |
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Failed login attempts restrictions |
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290 | (1) |
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291 | (1) |
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291 | (1) |
|
Can you answer these questions? |
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|
292 | (1) |
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Objective 3.4 Compare and contrast hardware differences in regards to tablets and laptops |
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292 | (3) |
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292 | (1) |
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No field serviceable parts |
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292 | (1) |
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293 | (1) |
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293 | (1) |
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294 | (1) |
|
Can you answer these questions? |
|
|
294 | (1) |
|
Objective 3.5 Execute and configure mobile device synchronization |
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295 | (2) |
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295 | (1) |
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Types of data to synchronize |
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295 | (1) |
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Software requirements to install the application on the PC |
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|
296 | (1) |
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Connection types to enable synchronization |
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|
296 | (1) |
|
Can you answer these questions? |
|
|
297 | (1) |
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|
297 | (2) |
|
Objective 3.1 Explain the basic features of mobile operating systems |
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|
297 | (1) |
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Objective 3.2 Establish basic network connectivity and configure email |
|
|
297 | (1) |
|
Objective 3.3 Compare and contrast methods for securing mobile devices |
|
|
298 | (1) |
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Objective 3.4 Compare and contrast hardware differences in regards to tablets and laptops |
|
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298 | (1) |
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Objective 3.5 Execute and configure mobile device synchronization |
|
|
298 | (1) |
|
Chapter 9 Troubleshooting |
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|
299 | (56) |
|
Objective 4.1 Given a scenario, explain the troubleshooting theory |
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300 | (4) |
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300 | (1) |
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300 | (1) |
|
Establish a theory of probable cause |
|
|
301 | (1) |
|
Test the theory to determine cause |
|
|
302 | (1) |
|
Establish a plan of action to resolve the problem and implement the solution |
|
|
303 | (1) |
|
Verify full system functionality and, if applicable, implement preventive measures |
|
|
303 | (1) |
|
Document findings, actions, and outcomes |
|
|
304 | (1) |
|
Can you answer these questions? |
|
|
304 | (1) |
|
Objective 4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools |
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|
304 | (6) |
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305 | (1) |
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|
305 | (3) |
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|
308 | (1) |
|
Can you answer these questions? |
|
|
309 | (1) |
|
Objective 4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools |
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|
310 | (4) |
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310 | (1) |
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310 | (3) |
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313 | (1) |
|
Can you answer these questions? |
|
|
314 | (1) |
|
Objective 4.4 Given a scenario, troubleshoot common video and display issues |
|
|
314 | (4) |
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314 | (1) |
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315 | (3) |
|
Can you answer these questions? |
|
|
318 | (1) |
|
Objective 4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools |
|
|
318 | (5) |
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318 | (1) |
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318 | (3) |
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|
|
321 | (2) |
|
Can you answer these questions? |
|
|
323 | (1) |
|
Objective 4.6 Given a scenario, troubleshoot operating system problems with appropriate tools |
|
|
323 | (9) |
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|
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323 | (1) |
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323 | (3) |
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|
|
326 | (6) |
|
Can you answer these questions? |
|
|
332 | (1) |
|
Objective 4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices |
|
|
332 | (7) |
|
|
|
332 | (1) |
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|
|
332 | (3) |
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|
|
335 | (2) |
|
Best practices for malware removal |
|
|
337 | (1) |
|
Can you answer these questions? |
|
|
338 | (1) |
|
Objective 4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures |
|
|
339 | (5) |
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|
|
339 | (1) |
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|
|
339 | (4) |
|
Disassembling processes for proper reassembly |
|
|
343 | (1) |
|
Can you answer these questions? |
|
|
344 | (1) |
|
Objective 4.9 Given a scenario, troubleshoot printers with appropriate tools |
|
|
344 | (6) |
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|
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344 | (1) |
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|
|
344 | (4) |
|
|
|
348 | (1) |
|
Can you answer these questions? |
|
|
349 | (1) |
|
|
|
350 | (5) |
|
Objective 4.1 Given a scenario, explain the troubleshooting theory |
|
|
350 | (1) |
|
Objective 4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools |
|
|
350 | (1) |
|
Objective 4.3 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools |
|
|
351 | (1) |
|
Objective 4.4 Given a scenario, troubleshoot common video and display issues |
|
|
351 | (1) |
|
Objective 4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools |
|
|
351 | (1) |
|
Objective 4.6 Given a scenario, troubleshoot operating system problems with appropriate tools |
|
|
352 | (1) |
|
Objective 4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices |
|
|
352 | (1) |
|
Objective 4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures |
|
|
352 | (1) |
|
Objective 4.9 Given a scenario, troubleshoot printers with appropriate tools |
|
|
353 | (2) |
| Index |
|
355 | (24) |
| About the author |
|
379 | |
