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CompTIA Projectplus Study Guide: Exam PK0-005 3rd edition [Pehme köide]

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  • Formaat: Paperback / softback, 480 pages, kõrgus x laius x paksus: 234x188x28 mm, kaal: 680 g
  • Sari: Sybex Study Guide
  • Ilmumisaeg: 06-Oct-2022
  • Kirjastus: Sybex Inc.,U.S.
  • ISBN-10: 1119892457
  • ISBN-13: 9781119892458
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CompTIA Projectplus Study Guide: Exam PK0-005 3rd editionSuurem pilt
  • Formaat: Paperback / softback, 480 pages, kõrgus x laius x paksus: 234x188x28 mm, kaal: 680 g
  • Sari: Sybex Study Guide
  • Ilmumisaeg: 06-Oct-2022
  • Kirjastus: Sybex Inc.,U.S.
  • ISBN-10: 1119892457
  • ISBN-13: 9781119892458
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9781119892458.html
Märksõnad:

Prepare for the Project+ exam and a new career in project management quickly and efficiently with a newly updated guide

In the newly revised Third Edition of the CompTIA Project+ Study Guide: Exam PK0-005, veteran project manager and tech educator Kim Heldman delivers a fully updated and comprehensive guide to the foundational CompTIA Project+ exam. This all-in-one study aid focuses on the job-critical skills demanded by employers and will help you hit the ground running on your first day in a new project management role.

In this Study Guide, you’ll learn to manage the project lifecycle, coordinate small- and medium-sized projects, establish communication plans, manage resources and stakeholders, maintain project documentation and artifacts, and support the completion of larger projects within an information technology environment. It also offers:

  • Hands-on, concrete guidance designed to banish test anxiety and prepare you for the entry-level CompTIA Project+ exam
  • Detailed advice on project management concepts, lifecycle phases, project tools and documentation, and IT and governance basics required by on-the-job project managers
  • Complimentary access to Sybex’s interactive, online learning environment and test bank, complete with an assessment test, hundreds of practice questions, practice exams, electronic flashcards, and a searchable glossary of key terms

Full of practical examples and insights drawn from the author’s extensive, real-world experience, the newest edition of CompTIA Project+ Study Guide: Exam PK0-005, Third Edition, is a must-read for anyone considering a new career in project management or preparing for the CompTIA Project+ exam.

Introduction xxi
Assessment Test xxx
Chapter 1 Introducing the Project
1(32)
Defining the Project
2(1)
Identifying the Project
2(1)
Programs and Portfolios
3(1)
Understanding Operations
4(1)
Using the PMBOK® Guide
5(1)
Project Life Cycle Phases
5(1)
Discovery Phase
6(1)
Initiating Phase
6(1)
Planning Phase
7(2)
The Executing Phase
9(1)
The Closing Phase
10(1)
Performing the Discovery/Concept Preparation Phase
10(1)
How Projects Come About
11(2)
Creating the Business Case and Selecting Projects
13(1)
Determining Benefits and Rewards
14(7)
Examining Existing Artifacts
21(2)
Project Selection Methods
23(1)
Decision Models
24(1)
Expert Judgment
25(1)
Summary
25(1)
Exam Essentials
26(1)
Key Terms
27(1)
Review Questions
28(5)
Chapter 2 Understanding IT Fundamentals
33(38)
Understanding the Role of the Project Manager
34(1)
Leadership
35(1)
Communication
35(1)
Problem Solving
36(1)
Negotiating
36(1)
Organization and Time Management
37(1)
Factors That Influence Project Management Activities
38(1)
Environmental, Social, and Governance (ESG) Factors
38(2)
Compliance and Privacy Considerations
40(6)
Information Technology Fundamentals
46(1)
Infrastructure
46(5)
Cloud Models
51(4)
Software
55(5)
Financial Systems
60(2)
Summary
62(2)
Exam Essentials
64(1)
Key Terms
65(2)
Review Questions
67(4)
Chapter 3 Creating the Project Charter
71(36)
Identifying and Assessing Stakeholder Roles and Responsibilities
72(1)
The Customer and End Users
73(1)
The Project Sponsor
74(1)
The Project Manager
75(1)
The Senior Management Team
76(1)
The Business Analyst
76(1)
The Subject Matter Experts
76(1)
The Project Management Office
77(1)
The Program Manager
77(1)
The IT Team
78(1)
The Stakeholder Register
79(1)
Assessing Stakeholders
80(3)
Creating the Preliminary Scope Statement
83(1)
Understanding the Need
84(1)
Documenting the Preliminary Scope Definition
85(1)
Creating the Project Charter
85(1)
Purpose or Justification for the Project
86(1)
Objectives
86(1)
Project Description
87(1)
Key Deliverables
87(1)
High-Level List of Requirements
87(1)
High-Level Milestones
87(1)
Preapproved Budget
88(1)
High-Level Assumptions
88(1)
High-Level Constraints
88(1)
Overall Risks
89(1)
Other Contents
89(1)
Project Success Criteria
89(1)
Formal Approval
90(1)
Creating the Records Management Plan
90(2)
Determining Access Requirements
92(1)
Holding the Kickoff Meeting
93(5)
Summary
98(1)
Exam Essentials
99(2)
Key Terms
101(1)
Review Questions
102(5)
Chapter 4 Planning the Project
107(46)
Defining the Planning Phase
108(1)
Documenting the Scope Management Plan
109(1)
Writing the Scope Statement
110(1)
Project Objectives
111(1)
Project and Product Description
111(1)
Success Criteria and Key Performance Indicators
111(1)
Key Deliverables
112(1)
Exclusions from Scope
112(1)
Time and Cost Estimates
112(1)
Assumptions
113(1)
Constraints
113(5)
Approval of the Scope Statement
118(1)
Documenting the Requirements
119(1)
Requirement Categories
119(2)
The Requirements Document
121(1)
Determining a Project Methodology
122(2)
Projects in Control (PRINCE2)
124(1)
DevOps
124(1)
Development Life Cycle Methodologies
125(1)
Using the Waterfall Methodology
125(1)
Using Agile Methodologies
126(1)
Scrum
127(1)
Kanban
127(2)
Scrumban
129(1)
Lean
129(1)
Extreme Programming
130(2)
Feature-Driven Development
132(1)
Dynamic Systems Development Method
132(1)
Agile Unified Process
133(1)
Hybrid
133(1)
Summary of Project Life Cycles
134(2)
Selecting a Methodology
136(2)
Determining Scope on Agile Projects
138(1)
Agile Team Members
139(1)
Determine a Solutions Design
140(3)
Summary
143(2)
Exam Essentials
145(1)
Key Terms
146(2)
Review Questions
148(5)
Chapter 5 Creating the Project Schedule
153(42)
Creating the Work Breakdown Structure
154(1)
Decomposing the Major Deliverables
155(1)
Guidelines for Creating a WBS
156(1)
Benefits of the WBS
157(1)
WBS Dictionary
158(1)
Scope Baseline
158(1)
Documenting the Project Management Plan
159(1)
Schedule Planning
160(1)
Defining Tasks
161(1)
Task Sequencing
162(1)
Types of Dependencies
162(1)
Logical Relationships
163(1)
Creating a Network Diagram
164(1)
Assigning Resources
164(1)
Determining Task Durations
165(1)
Defining Duration
165(1)
Estimating Techniques
165(2)
Developing the Project Schedule
167(1)
Milestones
168(1)
Program Evaluation and Review Technique
169(1)
Gantt Charts
170(1)
The Critical Path Method
170(2)
Duration Compression
172(1)
Resource Loading
173(2)
Project Scheduling Software
175(1)
Setting the Baseline and Obtaining Approval
175(1)
Quality Gates
176(1)
Establishing Governance Gates
176(1)
Scheduling Techniques Using Agile Methodologies
177(1)
Estimating Techniques Using Agile
177(1)
Burndown Chart
178(1)
Story Points and Velocity
179(1)
Kanban Board
180(1)
Scrum Board
181(1)
Agile Release Planning
182(3)
Summary
185(1)
Exam Essentials
186(2)
Key Terms
188(2)
Review Questions
190(5)
Chapter 6 Resource Planning and Management
195(44)
Understanding Organizational Structures
196(1)
The Functional Organization
196(2)
The Matrix Organization
198(2)
The Projectized Organization
200(1)
Determining Resource Needs
201(2)
Resource Overallocation
203(1)
Interproject Work
203(1)
Resource Life Cycle
204(2)
Personnel Management
206(1)
Team Composition
206(1)
Selecting Team Members
206(2)
Roles and Responsibilities
208(1)
Organization Charts and Position Descriptions
208(1)
Matrix-Based Charts
209(2)
Building and Managing a Cohesive Team
211(1)
Trust Building
212(1)
Monitoring Team Performance
212(4)
Conflict Management
216(1)
Managing Conflict
216(3)
Project Kickoff Part Two
219(1)
Procurement Planning
220(1)
Statement of Work
221(1)
Vendor Solicitation
222(1)
Vendor Selection Criteria
223(3)
Types of Contracts
226(2)
Vendor-Related Documents
228(2)
Summary
230(2)
Exam Essentials
232(1)
Key Terms
233(2)
Review Questions
235(4)
Chapter 7 Defining the Project Budget and Risk Plans
239(44)
Understanding Information Security Concepts
240(1)
Corporate IT Security Policies
240(2)
Categorizing Security Policies
242(3)
Estimating Costs
245(1)
Cost-Estimating Techniques
245(4)
Estimating Tips
249(1)
Creating the Project Budget
250(1)
Creating the Project Budget
251(2)
Cost Baseline
253(1)
Expenditure Tracking and Reporting
254(1)
Budget Burndown Chart
255(1)
Earned Value Management
256(4)
Expenditure Reporting
260(1)
Risk Planning
260(1)
Risk Identification
261(2)
Risk Analysis
263(4)
Preparing Risk Responses
267(3)
Risk Monitoring
270(2)
Summary
272(1)
Exam Essentials
273(2)
Key Terms
275(2)
Review Questions
277(6)
Chapter 8 Communicating the Plan
283(46)
Communications Planning
284(1)
Exchanging Information
285(2)
Listening
287(1)
Methods of Communicating
288(1)
Assessing the Forms of Communication
288(1)
Written and Verbal Communication
289(1)
Communication Methods and Tools
289(3)
The Communication Plan
292(1)
Communicating with Project Team Members
293(1)
Communicating on an Agile Team
294(3)
Factors That Influence Communications
297(2)
Communication Triggers
299(3)
Holding Effective Meetings
302(1)
Meeting Types
302(3)
Preparing for Meetings
305(2)
Communication Platforms
307(1)
Collaboration Tools
307(2)
Meeting Tools
309(1)
Reporting Project Information
310(1)
Project Status Reports
310(1)
Project Dashboard
311(1)
Charts
311(2)
Establishing Communication Channels
313(1)
Maintaining Communication Records
313(2)
Controlling Communications
315(1)
Managing Stakeholder Expectations and Communication Needs
316(5)
Summary
321(1)
Exam Essentials
322(1)
Key Terms
323(2)
Review Questions
325(4)
Chapter 9 Processing Change Requests
329(34)
Executing Phase Activities
330(1)
Reviewing the Project Management Plan
331(1)
Managing Vendors
332(1)
Contract Change Control
333(1)
Paying Vendors
334(1)
Implementing Change Control Systems
335(1)
Create and Submit the Change Request
336(1)
Documenting Changes in the Change Control Log and Conducting a Preliminary Review
336(1)
Conducting Impact Assessments
337(1)
Documenting Change Recommendations
338(1)
Determining Decision-Makers
339(1)
Managing the Change Control Board
339(1)
Documenting Approval Status in the Change Control Log
340(1)
Communicating Change Status
340(1)
Updating the Project Management Plan
341(1)
Implementing the Change
341(1)
Validating the Change and Perform a Quality Check
342(1)
Communicating Change Deployment
342(1)
Other Change Requests
342(1)
Project Change Management
342(1)
Implementing Organizational Change
343(1)
Types of Organizational Change
343(1)
Implementing Organizational Change
344(3)
Operational Change Control on an IT Project
347(1)
IT Infrastructure Control
347(1)
Software Change Control
348(1)
Other IT Change Processes
349(1)
Agile Frameworks
349(1)
Scaling Frameworks
350(1)
Projects in Control (PRINCE2)
351(2)
Summary
353(1)
Exam Essentials
354(1)
Key Terms
355(2)
Review Questions
357(6)
Chapter 10 Managing Quality and Closing Out the Project
363(36)
Controlling Quality
364(1)
Inspecting and Testing
364(2)
Using Quality Charts
366(6)
Common Causes of Variances
372(1)
Taking Action on Quality Control
373(1)
Managing Issues
374(1)
Roles and Responsibilities
374(1)
Issue Tracking
374(1)
Resolution Plan
375(1)
Resolution Techniques
376(1)
Outcome Documentation
376(1)
Action Items
376(1)
Using Performance Measures
377(1)
Key Performance Indicators
377(2)
Balanced Scorecard
379(1)
Key Objectives and Results
379(1)
Cost and Schedule Performance
379(1)
Project Endings
380(1)
Characteristics of Closing
380(1)
Types of Project Endings
380(2)
Steps in Closing Out a Project
382(1)
Verification and Validation of Deliverables
382(1)
Obtaining Sign-Off
383(1)
Developing a Transition Plan and Operational Handoff
383(1)
Removing Access
384(1)
Releasing Team Members
384(1)
Closing Out the Contract
384(1)
Archiving Documentation
385(1)
Documenting Lessons Learned and Project Evaluation
385(3)
Project Closure Meeting
388(1)
Project Closeout Report
388(1)
Rewards and Celebrations
389(1)
Postimplementation Support and Warranty Period
389(1)
Summary
390(1)
Exam Essentials
391(2)
Key Terms
393(1)
Review Questions
394(5)
Appendix Answers to Review Questions
399(18)
Chapter 1 Introducing the Project
400(1)
Chapter 2 Understanding IT Fundamentals
401(2)
Chapter 3 Creating the Project Charter
403(1)
Chapter 4 Planning the Project
404(2)
Chapter 5 Creating the Project Schedule
406(2)
Chapter 6 Resource Planning and Management
408(1)
Chapter 7 Defining the Project Budget and Risk Plans
409(2)
Chapter 8 Communicating the Plan
411(2)
Chapter 9 Processing Change Requests
413(1)
Chapter 10 Managing Quality and Closing Out the Project
414
Index 417
ABOUT THE AUTHOR

Kim Heldman, MBA, PMP, is Senior Manager and IT/Chief Information Officer for the Regional Transportation District in Denver, Colorado. She has over 25 years experience in IT project management and directs IT resource planning, budgeting, project prioritization, and strategic and tactical planning. Learn more about her at www.kimheldman.com.