Part 1: The Public Services and Computer Applications
1. The Public Services
2. Computers: Their Nature and USE
3. Changes in the Provision of Services Part 2: Computers and Organization
4. How Organization Affects Computer Development
5. How Computer Use Affects Organization
6. The Allocation of Responsibility Part 3: Computers and Management
7. Computers - A Tool of Management
8. Evaluation of Applications and Selection of Equipment
9. Management Problems of Providing Computer Services Part 4: Computers and Staffing 10. Changes in Staff Structure
11. Job Roles - Changes Associated with Computer Use
12. Staff Policies and Practices
13. Staffing of Computer Sections Part 5: Conclusions
14. Consequences So Far and To Come